Flagship One IncReviews 6,349

Do not purchase from this company! I purchased unit for my Audi A8. It was four weeks late getting here then it had the car in safe mode meaning no start. My mechanic called then for help and their response to him was that they didn't know how to resolve that situation. So I called the company for a refund And they sent me forms to fill out. Three weeks later I hadn't heard anything from them. I called today and they said I couldn't get a refund because it had been over 30 days. Their website doesn't say anything about that it says it has a lifetime warranty. I needed my car up and running so I purchased one locally and it functions perfectly. They wanted me to send it back for a store credit minus some BS fees. Why would I want a credit from a company for future purchase when they can't send out a product that works. If I did send it back for replacement my car would be down probably another four to six weeks. These asshats a very rude. Don't let their lifetime warranty fool you because it's not what they claim!

Never recieved my ECU. Was told there was a problem on there end and that it was going to take a week longer than originally anticipated. The next week, there was no update from my Account Manager (not sure they actually exist). The next week I got my own replacement and had a dealer program it. I tried to get my order cancelled and they said my Account Manager was not in, but they'd call me later that day (they never did). I tried again this week to do the same. Once again, my Account Manger was not in and would call me later that day. I just decided to fight it through my bank instead, these guys have to be just scamming.

Flagship1 is a joke customer service will ignore your phone call send u to voicemail I made a 900 dollar purchase on a ecm and there web site clearly says shipped in 1-6 buisness days well 12 days letter still hasnt shipped and no trackin # I have recorded all the conversations that we did have when they would answer the phone and I am getting my lawyer involved. I asked for a refund and thats when i started getting ignored so I do not recommend this place to anyone

I ordered an EUC for a '96 Toyota Camry. Said it would take 5-7 business days to receive it... it took 15 days... andnit was the WRONG ONE... Trying to interact with a human being for more that 30 seconds was IMPOSSIBLE. They kept transferring me to my 'account manager'... which 4Xs went to VM! Never a return call OR a return email! But they want me to sign an RMA to. Send the part back... the fine print on that states it will take $175 non refundable... tge price I PAID for the unit! I just want a refund! Seems I'll be earing the $175 for the part, which MAY or May NOT WORK... it doesn't even have the correct ports for my car!
Uselss! But they sure seem to have an endless amount of POSITIVE reviews... on THEIR website!

Just hung up with Flagship One. First off, I ordered my part on 8/7 and was told it would arrive in 1-6 biz days. Just received it yesterday(8/20)! I inadvertently ordered the wrong part and thought that like most businesses, they would just exchange it for the correct one because I actually saw the piece I needed on their site. RIGHT! The account manager was SO rude and nonchalant as she proceeded to tell me not only do we not have the part you need, but once we deduct our 20% restocking fee & our $85 programming fee, the grand total of your refund will be... a whopping $4.99! As I try my best to calm down, I will just say, PLEASE do not deal with this company. I understand policy but I also understand that good business practice sometimes involves making an accommodation for your customer in order to get repeat business and the business of future customers who might be reading this review! Once again, Stay Away!

The answer to these 2 questions is NO WAY! Paid for part on June 21,2020 and car is sitting (today is AUGUST 18,2020!) I have been hung up on FOUR times (and never cussed at one of them). Been placed on hold for more than 1.5 hours over the course of several phone calls. Their claim of "unparalleled customer support" is total BOLOGNA! I had to REQUEST the "re-learn procedure" which took several calls and days to receive and my car still wouldn't start. Took days to get the email with an RMA# and then their excuses of why they won't send a replacement working ecm began. Their claim of "Plug and drive" is total BOLOGNA! Going to have to get my lawyer involved now. DO NOT BUY FROM THIS COMPANY!

Now just a tidbit of my personal observation... isn't it odd that on some review sites a negative review is posted and the following review is a five star... another negative review then another 5 star and so on. Coincidence? I THINK NOT! Fraudulent 5 star reviews?... BINGO!

This review/memo is an atta boy for Flagship One Inc. supplier of programmed PCM/ECM modules. At first I was a little skeptical about ordering a PCM from a company in New York so distant from me. I also looked at a company (Imperial Car Computer Exchange) in Cary, NC. I unfortunately ordered a unit from Imperial. What a mistake. I had to take the unit to a tech through O'Reille auto parts. The unit had a circuit burned out and the tech couldn't even erase the program in it. The unit was also the wrong one and kept giving false readings causing me to spend a couple of thousand dollars in repairs.
I then took a chance with Flagship, feeling very nervous. Customer service was outstanding, proper questions answered. They took the time to look for the correct part number. Sure it took a little bit to get it, but when it finally came, I installed it. Had to get a locksmith to reprogram my two ignition chip keys. Once started, the car ran like new. The old computer from Imperial would not allow the air conditioning to work at all. It would come off and on. Engine jerked in traffic and tried to stall. As I said it gave false readings.
I am so happy that I took a chance with Flagship. Flagship, you guys are the best and I will recommend you to anyone I cross paths with that needs a module of any kind. Thanks lots.

Module descr: AR3A-12A650-VB 2010 Ford Mustang PCM

Albert T Pelaez

Alhambra, Ca. *******
Invoice#YC H*******
Dated: July 16,2020

The shipping took around two weeks and installed the new ECU today. I had the locksmith come out to reprogram my pats keys and he said the computer was not programmed for my car but he got it working. I'm not sure if that's what the issue was or not but he got my car started and I had no lights on the dash And all the gauges did not work. The locksmith said he had to program the computer to the car but it's working :) So I'm not sure if they didn't program my Vin number correctly or if there's was more additional programming needed. I have a 2008 Ford escape 6 cylinder 3.0
Also I had a check engine light on from my computers memory problem so that's why I changed the ECM.