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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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THIS IS THE SECOND PCM I HAVE BOUGHT THAT HAD THE WRONG VIN PROGRAMMED IN IT.
SO NOW I HAVE $2000.00 IN PCMs THAT ARNT USABLE. IM THE SERVICE OF A USED CAR,DEALERSHIP, I WAS HOPEFUL FLAGSHIPONE WOULD BE A GOOD OUTLET FOR PCMs. SEEMS I WAS WRONG.
My shipping was extremely late poor packaging and wrong item also when I tried to return it they didn't help me at all
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
We sent out unit and did not need repair. It was in good working order. Flagship tested it and sent it back, fast turn around. Very pleased. We had no other choice. Our truck is back on the road.
Your time in leaving us a positive review is greatly appreciated – thank you!
Very disappointed, month wait for ecm. Was charged $150 to test the ecm, even though what I wanted was a reconditioned one. Then when I finally get my "tested" one back it has less functionality than the one I sent to you. "Princess" in customer service basically told me there was nothing they could do and that it must be my problem. Well, I bought another ecm from an actual reputable supplier and it was plug and play and worked fine! My customer had to wait over a month to get their vehicle back. Thanks for losing me a customer!
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Thank you so much Donnie for the positive feedback and 5 star rating! Let us know if you have any questions.
Great service would definitely Recommend it to all my friends and family. Thanks
Hi Jose, you're welcome! We're glad to have been able to assist you.
Your time in leaving us a positive review is greatly appreciated – thank you Harold!
It worked great. Fast service. Very good customer service.
Your review is a testament to the trust you've placed in us – thank you Daniel!
Delivery time took too long.
Your advertising said plug and play. The car had to be reprogrammed before it would run. Cost and extra $250.
Thank you for taking the time to share your satisfaction with our services Gary!
Excellent, plug and play, worked out well from customer service to price point was good also
We're grateful for your time in sharing your positive experience with our company Tim!
Received ECM on time,installed the same day that I received it. Engine fired right up with no problems. Very satisfied customer.
Hi Jeff, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
I was glad to have found a electric brain for my mini van that actually worked. Within 5 minutes of receiving this part my mini van was up and running.
Thank you for taking the time to share your satisfaction with our services Tina!
Very good! Everything worked out great. Thank you very much!
Thank you for your trust and for recognizing our efforts with a 5-star rating Brian!
Fast delivery great instructions to install the part will be using again.
Hello James, we're pleased to hear that you're satisfied with our service and product! Thank you for your kind words and for choosing Flagship One.
Awesome,the customer service is very helpful and friendly
Good day Alex, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.
It was easy to place my order, it worth the waiting the people that help me out they were professional and very nice people thank you very much and God Bless you all.
Hello Mario, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One and for your kind words about Shamia M.
We want to express our gratitude for your recent purchase Rex! If there's anything you need help with, just let us know.
Easy to order what I want.
But item did take over an extra week to receive, though you did keep me updated on various delays.
I neede a compter for my e350 ford van. Ford dealer told me about flagship one. I called them. Best decision i could had made. I ordered the computer for my van. It was program and delivered in about a week. They know what they are doing. Thanks for a job well done.
Your trust in our company is what keeps us motivated Humberto – thank you for the 5-star rating!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.