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Flagship One Inc

4.3

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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20,506 reviews

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Texas
1 review
0 helpful votes
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Happy!
May 8, 2024

They were recommended by another garage. I was not happy with past experiences I had with other computer companies. First time experience with Flagship One was great. Good communication and above all it worked great. No Problems! Thanks

Date of experience: April 28, 2024
Wyoming
1 review
0 helpful votes
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Works as it should
May 8, 2024

Got the ecu/ecm and it works as it should it just too bad that it was not the issue we finally got a crankshaft position sensor so I will see if that fixes the issue

Date of experience: April 28, 2024
Michigan
1 review
0 helpful votes
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Good quality product
May 8, 2024

Overall good experience but it would have been nice if there was more information on the programming process along the way I ended up having to call to find out. The gentleman I spoke with when I called however was very helpful explained very thoroughly the process and answered all the questions I had and I was very satisfied in the end everything went together just fine seems like a quality product would buy again from this company.

Date of experience: April 28, 2024
Washington
1 review
0 helpful votes
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Super fast delivery once it mails out. Worked perfectly and solved all my issues. Original problem happened when my coil pack fried on cylinder 2 and 5. The Jeep was running on 4 cylinders and I was getting an error code that said low spark on cylinder 2 and 5. I didn't want to deal with sending mine out for repair so I found Flagship by googling companies and their reviews. I didn't want to buy the cheapest PCM nor the most expensive. Flagship offered a middle priced product and was backed with great customer satisfaction. I had never ordered from them prior, but will definitely purchase from them again if the need arises.

Date of experience: April 28, 2024
Japan
1 review
0 helpful votes
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Thanks! Great service!
May 8, 2024

Thanks for helping! Great product! True plug and play!

Date of experience: April 28, 2024
Florida
1 review
0 helpful votes
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Body Control Module incorrectly programmed
May 8, 2024
Updated review

Received the correct Body Control Module for a 2000 Chevrolet Impala. Once installed, per the included instructions, the car would not even crank. With the old part installed, it would at least crank but wouldn't start. Re-installed the new part and had to have the VIN re-programmed into the new part. An incorrect VIN had been installed. I double-checked the VIN prior to placing the order. Once the correct VIN was programmed, the vehicle started.

Date of experience: April 28, 2024

Body Control Modules
March 29, 2024
Previous review

Body Control Modules - what a mysterious part. Glad to find someone that will provide a pre-programmed part. Hoping all goes well and that it works..

Date of experience: March 19, 2024
Minnesota
1 review
0 helpful votes
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Issues?
May 8, 2024

I sent an email just within the last 24 hours saying that my car is Durango is still not responding.! It is not starting and the brakes are hard. The mechanic asked me to please check to make sure it's programmed to my truck because it's not reading that it's my Durango. So my review might change if this is dealt with in a timely manner. Thanks.

Date of experience: April 28, 2024
Sean K. Flagship One Inc Rep
over a year old

We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.

GB
1 review
0 helpful votes
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Professional and swift in replying and tracking each step. For sure a vendor to revisit.

Date of experience: April 28, 2024
Texas
1 review
0 helpful votes
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Exactly what was expected
May 8, 2024

The ECM was an exact match! What I thought was going to be a hassle, wound up being a breeze. 😎 Thank you Flagship!

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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ECU REPLACEMENT.
May 8, 2024

As of 29th April 2024, I have not been able to install this unit as UK locksmiths and main Ford dealers all say they can't read the original keys or locks or afraid to try in case the replacement unit does not work and the car is left unusable due to ECU not allowing engine to start. If the option of keys synchronised to the ECU from you would have been essential why did you not express this,even though I sent an email on or about the 16th March asking this very question?.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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It was fast and easy to install component since item was already programmed by the manufacturer

Date of experience: April 27, 2024
Puerto Rico
1 review
0 helpful votes
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Great
May 8, 2024

I waited almost a year looking for the cumputer, finnally I found it had it install the car run great again thank you.

Date of experience: April 27, 2024
Mississippi
1 review
0 helpful votes
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A+ assistance
May 8, 2024

Excellent service and assistance with order along with follow up emails of progress

Date of experience: April 27, 2024
Texas
1 review
0 helpful votes
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Excelente trato gracias
May 8, 2024

Fue tardado pero valió la pena la espera todo fue un éxito

Date of experience: April 27, 2024
Texas
1 review
0 helpful votes
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2006 2500 hd Chevy ecm
May 8, 2024

Very satisfied great experience. Would buy again. Everything was just as described.

Date of experience: April 27, 2024
Georgia
1 review
0 helpful votes
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Was not compatible
May 8, 2024

It worked but not completely compatible. Never got the anti theft light to come on

Date of experience: April 27, 2024
Sean K. Flagship One Inc Rep
over a year old

Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to [email protected] and we will prioritize this matter for you.

Washington
1 review
0 helpful votes
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Great service
May 8, 2024

Everything as described, works well. Prompted service.

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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2003 F-250 PCM
May 8, 2024

Quick delivery and PCM has been working flawlessly since I installed it. Thank you.

Date of experience: April 27, 2024
Sean K. Flagship One Inc Rep
over a year old

Thank you for your order! If you have any questions or need assistance, feel free to contact us at [email protected]. We're here to help.

Florida
1 review
0 helpful votes
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Great experience
May 8, 2024

Would use them again in the future. Very good customer service

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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No problems
May 8, 2024

Came to my door in 4 days and was plug and play. All I needed was to program the keys with the info provided and then I had to do a crank position sensor relearn with a scanner. But outta the box it got my car running.

Date of experience: April 27, 2024