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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The order entry process with Zia was easy and straight forward. She said that the unit would need to be programmed before it ships and that would take 4 to 5 business days. As it turned out though, it was over twice that. I was disappointed in that because it was for a work van and I was out of business for that period of time. On a positive note, the unit did fix the problem and the van runs fine now.
I feel like the order took a little too long before it shipped out.
Fast and easy-to-use pre tested and ready to go...service is good...over all company
Good price.Good service.Thank You.Easy installation & programming.
Thank you, Reymundo, for your kind words and positive feedback. We're glad the installation and programming were straightforward, and we’re always here if you need further assistance or have any questions in the future.
My Jeep was throwing codes that I knew were not real problems. Just broken communication. Ordered this unit. Arrived in good time and as expected it cured the problem after an easy install.
Thank you, Brad, for sharing your experience. We're glad the unit arrived promptly and resolved the issue effortlessly for your Jeep. Your feedback means a lot and motivates us to keep providing reliable solutions.
Quick response, timely delivery, product was as described.
Thank you for your feedback, Patrick! We're glad to hear the product met your expectations and arrived promptly. Please feel free to reach out anytime if you need further assistance or support in the future.
I received my order in under a week and the product is performing flawlessly. Thank You!
Thank you, Roy, for sharing your experience and kind words. We're glad your order arrived quickly and is running perfectly. Please don’t hesitate to reach out if you ever need anything else!
Outstanding when I call all my question and concern was answered the part fixed perfectly
Thank you, Estin, for sharing your positive experience with us. We're glad the part arrived swiftly and met your expectations, and we’re always here to help with any questions in the future. We look forward to supporting your next project!
Went as expected, car is working well now. Would recommend this company.
Andrew, thank you for sharing your experience and your kind recommendation. We're pleased to hear everything is working well, and we appreciate your trust in us to get the job done right. Hope to assist you again in the future!
Positive experience from start to finish fast and informative warranty included
James, thank you so much for sharing your experience and highlighting the efficiency and warranty—we’re glad to hear everything went smoothly. We appreciate your support and look forward to helping you again in the future.
Have used this company 3 times now. Quick service and has fixed the issues ever time.
Thank you for sharing your experience and your continued trust in our services. It means a lot to know we've consistently addressed your needs quickly and effectively. We're grateful to have you as a valued customer and look forward to assisting you again.
Everything went good, just try to process and deliver items a little bit faster..
I am happy about the price and the fact that it worked! I just wish it hadn't taken so long. Good communication from them.
We ordered the module. It came as promised. We installed it and it's been working since! Couldn't be happier! Thank you!
Thank you, Mark, for taking the time to share your experience. We’re thrilled to hear the module is working perfectly and appreciate your kind words—please don’t hesitate to reach out if you need anything else in the future!
Followed up with me regarding the PCM, voluntarily sent the directions for the Key Learning, Responded to my questions in minutes.
Ken, thank you for taking the time to highlight the quick communication and extra effort made with your key learning instructions. We're glad the follow-up made the process smoother and appreciate your thoughtful feedback—it truly motivates us to keep improving!
The item is really good fast shipping very good. Customer service helpful. Everything work perfect thank you guys
Thank you, Sabah, for taking the time to share your experience. We’re glad to hear the computer arrived quickly and is working perfectly, and that our customer service was helpful along the way. If you ever need anything else, we’re here to assist!
Buying was easy. Price was great. Shipping ect was normal. When I went to install the ECM the one connector didn't seat the whole way. I finally discovered there was a large piece of an old connector broke off up inside of the ECM plug. After some work I managed to get it removed and the pins straightened back out. If your going to refurbish something make sure it's right before sending it off guys.
Everything went as expected. The PCM worked as expected. This is the 2nd time I have purchased from here and I am sure it will not be the last.
Thank you
John, thank you for returning and sharing your positive experience. We're glad the PCM met your expectations and look forward to helping you with future purchases. Your trust means a lot to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason, thanks so much for sharing your experience with us. We're glad to hear the service met your needs and truly appreciate your feedback — it helps us keep improving and serving you better. Looking forward to assisting you again soon!