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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I wasn't sure of this company after reading some reviews. But I took a chance and after two weeks went by I received my ECM. It worked right away and is still working. If I have problems with my other vehicles, I will use their services. Thank you.
I found this company in the internet. From the get go they kept me well informed and I received the unit. They gave me instructions on how to program my keys, unfortunately nothing worked so I had to call a locksmith. This was not their fault as everything I read on their website mentioned that could happen anyways. So far my Cadillac had been doing well with no issues.
Easy to order, Keep the customer informed.
About the progress of the pcm.
Frank, we appreciate your feedback and are glad to hear the ordering process was straightforward and the updates helpful. We're committed to improving and delivering even better service in the future. Please don't hesitate to reach out if you need further assistance with your PCM.
ECU came in and was number matching with information to relearn the key. Prompt delivery and open communication the entire way. Keep up the good work!
Thank you, Daniel, for taking the time to share your experience and highlighting our communication and delivery. We're glad everything matched up perfectly, and we look forward to assisting you with any future needs. Your feedback motivates us to keep delivering the best service possible.
Shopping for my part was easy and anytime I had to call and ask a question the people I spoke to where helpful and polite
Thank you, Michael, for sharing your experience. We're glad our team was helpful and polite, and we look forward to assisting you again to make every future interaction as smooth as possible. Please don't hesitate to reach out anytime you need support.
I love it and it looks great and my boyfriend love the shirt too
Thank you so much for your kind words, Heather! We’re delighted to hear that both you and your boyfriend enjoyed the shirt — it’s wonderful to know something special made its way to you. We truly appreciate your support and look forward to serving you again soon!
Jon, thank you for taking the time to share your experience. We're glad to hear the ECM arrived promptly and that installation was straightforward. Please reach out if you ever need further assistance.
Had the ECM professionally installed by Ken Automotive here in my home town. Drove 3 days and the ECM gave up.
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to [email protected] and we will prioritize this matter for you.
Great product, worked flawlessly. Great customer service. I highly recommend this company.
Thank you so much, Larry, for sharing your positive experience with us. We truly appreciate your kind words and recommendation, and we look forward to continuing to provide you with excellent products and service in the future.
THis was my last shot with my Grandsons car, I should've done this first! Amazing to say the least! Thank you, thank you,! Grammy is now Number#1🙂🙂
Janet, we’re truly thrilled to hear your experience ended so positively and that you found the solution that turned things around for your grandson’s car. It means a lot to be part of something that brings a No. 1 Grammy moment! Thank you for your kind words and trust.
Okay. Was skeptical if this website had a legit return policy. $360 later …
Pcm works well but had issues with passlock relearn, so i did have to have it learned to the truck with a autel setup.
Part arrived securely packed, installed quickly, and is working like a charm!
Hi Chris, thank you for sharing your experience! We're glad to hear the part arrived safely and is working perfectly—your smooth install made our day. If you need anything else, we're always here to help!
The order entry process with Zia was easy and straight forward. She said that the unit would need to be programmed before it ships and that would take 4 to 5 business days. As it turned out though, it was over twice that. I was disappointed in that because it was for a work van and I was out of business for that period of time. On a positive note, the unit did fix the problem and the van runs fine now.
I feel like the order took a little too long before it shipped out.
Fast and easy-to-use pre tested and ready to go...service is good...over all company
Hi Jason, thanks so much for sharing your experience with us. We're glad to hear the service met your needs and truly appreciate your feedback — it helps us keep improving and serving you better. Looking forward to assisting you again soon!
Good price.Good service.Thank You.Easy installation & programming.
Thank you, Reymundo, for your kind words and positive feedback. We're glad the installation and programming were straightforward, and we’re always here if you need further assistance or have any questions in the future.
My Jeep was throwing codes that I knew were not real problems. Just broken communication. Ordered this unit. Arrived in good time and as expected it cured the problem after an easy install.
Thank you, Brad, for sharing your experience. We're glad the unit arrived promptly and resolved the issue effortlessly for your Jeep. Your feedback means a lot and motivates us to keep providing reliable solutions.
Quick response, timely delivery, product was as described.
Thank you for your feedback, Patrick! We're glad to hear the product met your expectations and arrived promptly. Please feel free to reach out anytime if you need further assistance or support in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lucas, I'm glad to hear the preprogrammed PCM resolved the charging issue with your Wrangler. If you need any further support or parts in the future, don’t hesitate to reach out—we’re here to help!