Fry's

I ordered a big screen TV. It took 10 days to ship to my home without tracking information. The TV was damaged upon received during shipping and it took 12 days to have it pick up. After they picked up the broken TV, it took another 31 days to have my money refunded. So they kept my money for 53 days in their bank while I am without a TV to watch. Every time, It needed several phone calls or emails to ask them to do something. Most of the workers are very irresponsible and don't care their service.

Avoid at ALL cost. Best Buy has 1) better service, 2) better return policy, 3) more informed workers... Fry's workers are looking out for their commisiions... They befriend, but let the managers F*&)k you over.

I was wary of buying from Fry's because of all the bad reviews, but I couldn't pass up the price on this new Lenove G50. So far... so AWESOME. I received my laptop earlier than estimated and it's perfect!

Fry's has a great selection of Computers and accessories, and often reasonable prices. HOWEVER, they seem to do things in an assembly line style. To pay for my products, I have stood in a line of up to 25 other people waiting for them to check us all out. The first two people in the line can see how many employees are working the registers. The rest of the long line of counters has been hidden by display cases, so you cannot see the employees. I don't know about other people, but it really ticks me off to see that many people waiting in a very slow line that does not seem to move at all, and I have waited as much as 30 minutes for it to be my turn to check out. That is terrible service.
Also, at Fry's, though they have many employees to help the customers looking for products, if you are not a young male dressed in Professional Attire and appear to have a lot of money, the employees will often look right through you, and shine you on when you have the terrible audacity to ask them questions. I am an older women who wears casual dress. I am very smart, and that is how I look. It is quite insulting to repeatedly ask an employee of a store where to find a product, and as they are walking away and looking back at you over their shoulder, they shout out: "You can find that T. V. Antenna on aisle" whatever. There are numerous employees at Fry's quite willing to ignore you. It may cost less to shop at Fry's, but not only have I been treated dismissively and with disrespect, but then, I was left waiting almost a half an hour for the check-out employee to finally serve me. This gave me more time than I needed to decide I would not ever return to Fry's.
In deep contrast, though STAPLES does not hire enough employees to help the customer, when you can finally find an employee to serve you, I have ALWAYS been treated with courtesy, friendliness and respect. The clerks are kind people, and I would rather pay extra money to be treated almost as a family member as opposed to going to Fry's where they seem to think it is O. K. to treat ANYONE as though they were from skid row.
STAPLES is one of my favorite stores! They usually have on hand, (in the store), almost everything to stock my office. Sometimes the prices are fairly high as compared to Fry's Electronics, but STAPLES is much nearer to home than other places.

After numerous phone calls to the company, someone finally called us back and said "The higher ups have decided that there is nothing that we can do & we will be giving no one any sort of satisfaction." We also informed them that they have another 32" tv on their site, and that we would accept that at the same price. They said "No." Don't use this site, because chances are, once they have your credit card info, they will just screw you over.

Made an order last week. When we tried to submit the order there was an error. We tried changing our billing info and resubmitting it a bunch of times and it just kept erroring out. The next morning we were surprised with the fact that each of our clicks had generated a hold on our bank account for the amount of our desired purchase.

Naturally we were alarmed at the prospect of having 18 items delivered so we called the company. The representative had poor english and possibly even worse training. He said that he couldnt find an order and had no idea why our account had been charged over $400.00. He suggested that we call our bank because it was obviously a bank problem and had nothing to do with them. I knew this was a load of crap because I was employed by a bank a few years ago. Regardless of our lack of help we waited it out and a few days later the holds all dropped off.

We still wanted the item so on Sunday I put in the order for one. There was no error this time. Monday came and the hold was on the account. Tuesday came around and the hold dropped off without the account being charged. I had received no email for the order. When we had no progress on Wednesday I went ahead and ordered the item off another site, having given Fry's two chances at my business. I declined to call them as the call on the previous order attempt had been a giant waste of time.

Sure enough, with the order I made on Wednesday night having successfully processed immediately, Thursday morning saw a charge show up from Fry's for the item. 48 hours after the hold dropped off the account. 3.5 days after I made the order. And I still haven't gotten an order confirmation email...

I did not see these types of site and service because I buy one camera from this site. After the one week the camera did not work properly I tried to contact frys.com site but they did not give good response. I paid big amount for this camera but it is not good.

Boy do I have some news all of you need to pay attention to and it is regarding Fry's Electronics.
Tonight I went in to purchase a laptop, accessories and Office 365 software. I chose the one for 5 pc's since it was only $30 more. At the counter I asked the cashier to double check if the software can be returned if unopened. The reason I told him was I want to try and put a different Office Program and not sure if it was compatible with the new laptop I just purchased. If I could not return if unopened I did not want the software (the cost $99)
Their policy on each side also says it can. He asked another cashier and confirmed it could be returned if unopened. He rang up the total sale. Before signing the receipt I noticed it said I had "unreturnable items" and referenced the software I just asked about.
When he asked again he said it could not be returned. Okay now I am just ticked off. Since I had not signed the receipt I asked him to void the entire transaction and re-ring everything but the software. He said he could not do this as the transaction already went through. But I had not authorized it yet with the signature. He said it didn't matter they don't require a signature.
VERY IMPORTANT THAT LAST SENTENCE AND I WILL AGAIN SAY stores can put transactions through and charge your card without your signature. I told him I wasn't going to sign, nor would I leave the store because this was their mistake.
His supervisor came over, and once again they refused to do anything about it. They said I could call Microsoft and they could refund me the money.
Being stubborn I stood my ground and waited for the Store Manager. Dillon you have no desire to make customers happy, or satisfied. I even made the comment "so you make customers pay for your mistakes!" Mind you the entire time the cashier kept admitting fault in this and they ignored him. Dillon told me the best he could do was keep my name on file as they are working with Microsoft to change this policy. It may take 30,60, or 90 days to refund me the money.
At this point I turned from him, took my cell phone out of my purse called American Express to file a dispute. Dillon kept trying to talk to me, but it was just white noise.
American Express was APPALLED at the behavior of the store. She had Never heard of a store not taking care of their customer. Especially since I was still at the store, the register that had just rung me up and she could hear the cashier giving me all 4 names of the people involved, and commented this was all being recorded.
She said she would NEVER do business with Fry's and I should NEVER do business with them again. She also said it was very smart of me to use my American Express because of their policy to take care of unauthorized charges.
I then said so basically I can leave the store with all the merchandise and receipt and she confirmed this. No signature still on the receipt, but they will suspend the charges and once investigation is complete the $$ will be credited back on the card.
She was shocked they wouldn't take care of $99 after I just made a little shy of a $700 purchase.
So any of you that use credit cards... be careful! And if you go to Fry's KNOW the return policy posted on each side of registers is NOT correct and by the time you see the receipt with the correct return, or unreturned in this case, items it is TOO late! If you aren't using an American Express you basically just got SCREWED by Fry's!

Avoid any purchases at Fry's! We purchased a lage screen LG TV on Thursday, we set it up and plugged it in on Sunday and the screen was totally damaged. We immediately took it back and they refused to do anything. No exchange, replacement, no refund, they told us we needed to contact LG for the warranty. When we first bright it in, they said they would replace it no problem, and after waiting about 15 min the customer service person td us they couldn't do amything for us. We then spoke to the manager and she told us the same thing! This was at the San Marcos CA store. I will never do business there again!

I would NOT recommend buying anything from Frys store in WEBSTER, Texas. I purchased a 50 inch LG tv a little over a year ago and had an issue with the TV. I also bought the extended warranty with the TV and took it to the store to see if they would fix the TV. After one week I had to call the store to see what the issue was. Come to find out the manager tells me its unrepairable due to moisture damage around to coax port thats not even used. But they would refund me $12.00 for my $599 tv and the $99 dollar warranty I purchase. I would highly recommend purchasing from Best Buy. Their Customer service is very poor and seems like they could careless.

Purchased a 55" LED TV online and receiving a tracking number there was no place to actually track an order. After waiting 8 days from order dated, called customer service to see if they could help me track this order. Waited on the telephone for over 10 minutes an agent got on the phone and quickly stated her name which I could not understand. I asked for her to repeat her name and she was so abrupt and curt and said "customer service how can I help you". It was like I was troubling her. After all this, they gave me a different web site so I could go and track my order from another company. If they had put this information along with my tracking number, I would have avoided this rude representative. I will never use Frys.com again.