Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Great Website. Poor return system.
You pay for the return shipping yourself (I might get hit withe the restocking to later... we'll have to wait and see) and you cannot utilize returning to a local Frys's store. You pay tax (if there is a local fry's store) + return shipping. Amazon proves time and time again to be the best overall online shopping value and experience.
I love going to fry's there is just something about it. If you like electronics there is nowhere else I can think of that is like fry's. If you not lucky enough to live by a Fry's then you can still go to the website. They have a lot of stuff to look at. I use fry's online store more for finding hard to find parts and getting part numbers when trying to build or fix a computer. I usually just find the part I need and go to fry's in person to get it. So as far as shipping goes I can't tell you. What I can tell you is if need a part that is hard to find they probably have it.
For a few months now i have been toying with the idea of building a new computer. After weeks and weeks of reading forum reviews and comparing prices i was finally able to put together the best possible high end tower for a very very reasonable price... given all the companies have the merchandise i need in stock when they say they have stock(we would hope).
Unfortunately this is not the case when it comes to Fry's Electronics. I purchased a GIGABYTE GA-890FXA-UD7 AM3 AMD 890FX SATA 6Gb/s USB 3.0 XL ATX AMD Motherboard from them on 3/4/11. The site said that they had the motherboard in stock, i went as far as making the purchase and received the ORDER REFERENCE/INVOICE number and was told that it would be shipped NEXT DAY.
Unfortunately due to http://www.Frys.com piss poor inventory control i found out 3 days later that they don't have it in stock anymore and that there is no ETA as to when they will ever be getting the motherboard in, yet they still took my money and offered no reimbursement or credit to my account on the http://www.frys.com account profile.
I called http://www.Frys.com customer service line and told them about this issue and all they did was apologize for the inconvenience. At this point in time my confidence in this company had still yet to be tainted; I was still willing to wait for http://www.Frys.com to get the product in so i asked the big question... When will you(http://www.Frys.com) be getting more GIGABYTE GA-890FXA-UD7 AM3 AMD 890FX SATA 6Gb/s USB 3.0 XL ATX AMD motherboards in and i was told they had no idea when and if they would ever get the that motherboard in. The only thing good that came out of the conversation was my money back except for the fact that they got their money the same day of purchase but my reimbursement will come back in 3 days not the same day.
Needless to say due to their piss poor inventory control and horrible customer service i will NEVER use this electronics company to make purchases EVER AGAIN. If you want that feeling of security and the confidence that your product will come in when its supposed to if ever i would without question NOT go to http://Frys.com
It's been a while that I don't post, but this deserves a post in capital letter: DO NOT BUY on Frys.com. I placed an order on 11/25/2010, and their system recorded two orders, charged twice, and shipped two packages. When I called them, they told me to refuse the package when it was delivered by USPS. That is what I did on 12/07/2010. It's been a month since I refused the package, and several calls to their customer service number, one email sent through their web site (without response after a week), and I haven't received any refund. Except for the last associate I talked to, they did not seem to care a bit about the problem. Most of them say that I should keep waiting, because it can TAKE MONTHS. One of them said that he would talk to the manager and call me back: HE'S NEVER DONE THAT. Now, after a month of following their directions, they will investigate further without any guarantee whatsoever - yes, it's possible that they will never refund.
I think I've been really spoiled by Amazon.com and other companies that care about their customers and forgot about companies like Frys. Frys clearly doesn't care about their customers, provide a horrible experience, and I will definitely recommend all my friends against buying anything from this company.
We ordered a tv from frys.com on black friday at 12:30 am. We received a confirmation email and then left the house to go shopping. We got an email SUNDAY saying that they were sorry, but they were going to be unable to fulfill our order. If we were to have known that our tv was not on it's way, like they said, then we would have bought another when we could have.
After numerous phone calls to the company, someone finally called us back and said "The higher ups have decided that there is nothing that we can do & we will be giving no one any sort of satisfaction." We also informed them that they have another 32" tv on their site, and that we would accept that at the same price. They said "No." Don't use this site, because chances are, once they have your credit card info, they will just screw you over.
I love this site, but I really love the store. I turn to Fry's for all my odds and ends electronics needs and am never disappointed.
Who just doesn't love Fry's electronics? Great return policy and cheap taiwanese knock offs for almost every electronic item out there makes this the place to shop. Forget overpaying at Radio Shack or office depot, buy all of your supplies at Fry's and you know you are getting a fair price.
The mecca for all geeks - I get lost in here for weeks at a time. They have the best return policy on the planet. If its broken, just return it. If you get tired of it, just return it. Just don't ever buy something that was returned even if its 10% off.
