Fry's

At first I odered because it had 4.5 star reviews. I'm now 5 days in and regretting that. I ordered an item on Friday with 2 day shipping. I get a call on Tuesday (the day it should arrive) saying I need to verify it. So it gets verified and I'm told by the customer service at the time that it will arrive Wednesday in the PM. I ask her again to confirm and again I'm told Wednesday in the PM. Now here it is Wednesday and my tracking is telling me it will arrive Thursday between 7 and 9pm. So I've been postponed, lied to, postponed again, and all this before I even get to see whether these $#*!ing idiots broke my package or not. I'm only giving 1 star because I can't give less than that.

I placed an order with Frys.com and after not receiving confirmation of shipping I forgot about it. This morning I received an email informing it shipped (1 of 4 items) and called to see what the current expected delivery date will be. I talked with a RUDE cs rep who got irritated by me asking a few questions. Some items have rebates and those need to be mailed soon. And as I was asking about the delivery date I was told they are currently collecting the items to ship... but I cannot cancel order at this time. BUT THEY HAVEN"T SHIPPED YET! So it looks like I will receive the items in ~5-10 business days to then request a return... for items that have NOT SHIPPED yet but cannot be cancelled!

I ordered an item online and had to wait 6 weeks for the item to finally ship. Then I noticed that Fry's accidentally charged the item to my company credit card instead of my personal card. I called CS and asked to refund the initial charge and charge my personal card instead. I was advised that they cannot do that. I will have to return the time and then order it again. What a bunch of bologna! I work in finance, and I know how easy it is to refund a charge and initiate a new sale. So I was hoping to just go to the store and return the item there and be done with it, but noooo. Apparently the store doesn't know what online sales are and cannot accept returns from web orders. I have to actually ship the $19.99 item back at my personal cost and then order it again and have it charged to the correct card. Why making it so complicated? Every other store works in-sync with their online division. Not Fry's. Better purchase at Best Buy, Costco or Target, even at Walmart next time. Fry's is behind the moon with their policies and procedures. Never again!

First bad customer service problem. Went in to by a phone with promo code. Salesmen sells me a slightly cheaper 8 gig version vs 16 gig version claiming it was the "same phone" in all other respects. Turns out the 16 gig had double the Ram. Went back first thing today and explained the situation, requesting the 16 gig phone at the promo code price, since salesman misled me. Manager would not do it. I know mangers have the power to revise pricing. I took the phone back for refund and they lost any sale. Very disappointed.

Twice in the past month I purchased items online for pickup at the Indianapolis store. Both times I received the confirmation email that the item was ready for pickup. I drove 50+ miles to the store only to be told that the items were not available. The second time I asked to talk to the manager. He took my info, said he would investigate, and get back to me... I never heard back. The place is a toilet, with lousy customer service. They also peddle a lot of junk... beware!

So I went to the Frys Electronics Store #29 in SW Houston, Texas on March 7,2016 about 1030am.

I was interested in getting a car stereo installation for my sports car. The OEM head unit was awful.

I spoke to Oscar. The only bright spot in this review. Very well informed. Courteous and very helpful. He was continously interrupted by sales people, managers as he tried to help me find a suitable replacement for my head unit. At least five people called him during our conversation.

Oscar helped me to understand what worked and what didn't. Then he suggested we go back and take a look in the mobile department. We did. I picked out a suitable unit and agreed on an installation time. He printed the invoice and I headed to the front for what I thought would be a five minute checkout.

Wrong.

The young man who checked me out was a little short, possibly described as "rude" as he checked me out. I ignored that.

As I was leaving, the lady at the front door who checks receipts noticed that the receipt was incorrect. So she took it back and said it would just be a minute.

No.

Twenty minutes later the sales floor manager shows up and says that he was sorry but that the invoice had been done incorrectly and the complication was that their computers would show a double charge on my credit card until the hold on the first charge went away.

I said that I felt I should be reasonably compensated for my time and that I was upset that the young man's mistake due to lack of training was costing me time and money. So then he got the assistant store manager.

She came over and didn't apologize for wasting my time. She reiterated the problem. Fully 30 minutes have gone by. I asked here if there was anything that she needed to tell me that I didn't already know.

She responded in the negative.

I told her that I needed a ten percent discount now on the merchandise to compensate me for my wasted time. She told me she was unable to do that. I said "may I speak to the store manager please?" She said "he just left". I said "Please refund my credit card the total amount of the purchase now. You just lost a $400 sale."

Basically the purchase of the product (through Oscar's sales time and work for Fry's) had been completely negated because of the other people in the store who effectively prevented the sale.

Advice: GO TO CRUTCHFIELD OR AMAZON FOR ELECTRONICS PURCHASES. STRONGLY ADVISE TO STAY AWAY FROM FRYS ELECTRONICS FOR PURCHASES.

Moral Of The Story: "Too Many (lost) sales like this and Frys' could be looking at Chapter 11."

Worst place I've ever dealt with! Bought an HP home computer for a Christmas present for my grand daughter, wasn't opened and set up until early February. When we opened the box it said inside, that the unit was reconditioned? What? OK, lets see if it works... Nope! CD player door won't retract? So what now? We go back to Frys and explain that we feel we were sold a second rate item, and paid new price! Their reaction was, should've brought it back a month ago! Or, send the unit to HP and they'll take care of it? Now I look around, and there isn't one project in their hugh service department, and the customer service girl is just a talking head! They haven't a clue as to what the term, "customer service" really means... I was so angry I almost couldn't speak! I took the computer home, and replaced the CD deck myself... I've never been treated this bad in any retail store, ever! These guys suck! Never buy from them if there is any alternative!

Nice stores, they look good, products look good. The problem is that it seems to me that the products that they sell are of inferior quality, I bought 3 drones, and for 3 days had to take them back. 3 different drones, every time I took one back I upgraded to a better one, until finally I gave up and took the last one back for a refund. Getting a refund was not a problem at all. This was not the first time I had a problem with their products.

I bought a zmodo from them never hear from them or zmodo now that i know zmodo is has no support but youtube my partner purchased this piece of $#*! now i have to deal with it n let me tell u frys is the worst site to deal with we r talking clueless like the movie deal with with micro-center or tiger thats ur best bet im trashing this system n puchasing another

Store are great for electronics, especially if you don't want to order from the online places.
Large selection of electronics ranging from laptops, tablets, PC; s, TV, sound systems, cameras etc.
When buying, mostly helpful sells people (some more knowledgeable than others), and check out fairly smooth.
The biggest draw back in my experience has always been with their customer service, if you have problems with a product and attempt to return it.

If you want interaction with people at a "brick and mortar store" when you buy electronics then not bad, if you know what you want, especially if building your own computer then Tiger Direct or New Egg would be better.

Bought security cams and paid them to install the cams. Everything was fine until one of the cameras was loose and it slowly pointed down to ground just a couple weeks later. There was no phone number listed for installation/in home service to call so I had to call the main number. No one picked up the phone for over 10 minutes so I made a trip to the store. Talked to one of the service guy who took forever to put in my request for an in home service. Asked him to schedule an appointment for me but he said they will call because installation team and in home service team are separate and in home service team will be the one to call me to schedule an appointment. Almost 2 weeks, no one call so I had to restart with calling the main number again. Finally got a hold of a manager and he set my appointment to be the first one of the day between 8-10a.m. He said that the CS I spoke to in person should have scheduled an appointment for me. Anyway, waited all morning and not one person called to let me know if they're gonna be late or whatever. Had to go thru the main number again and was on hold for more than 10 minutes for customer service. Got the same guy that did my request in person on the phone and he said he will research and call me back. What!? I told him to let me speak to a manager, he went uhm, ah, the manager just stepped out. So I told him to get a hold of their installation people and call me immediately to give me a time frame. He said he will. Thirty minutes gone by, no one called. Finally CS called back and said my appointment was between 10 and 2p.m. Again, bad communications, bad customer service, bad everything. This will be the last time I will ever buy any of their service again.

I called the customer service number to get help with an item I could not order, because of their error in their advertisement. The representative was very unprofessional and rude and could not resolve my issue. I don't know why Fry's hires such rude personnel.

The only similar store I have seen that is better is the French chain Fnac. I am 100% satisfied with all my purchases. That is good because their return policy is not very good.
You have to do your research.
I made them a lot of money by correcting a gross dysfunction.
A salesperson told me that at the time of Windows Vista, 60% of customers refused to purchase a computer from them if it ran Vista. The head of the repair dept told me it was no problem to uninstall Vista (or Windows 8) and put in some other system. The sales department did not know this service existed. No more turning away 40% of business.

They have full page ads in all the newspapers all the time, not just during holidays. They do not stock junk.

They are big enough to stock every imaginable gadget you might need. Much greater variety than Best Buy or Costco.

Fry's is all around awful. I went online looking for a good deal on a sound bar for my new 4K TV because the sound wasn't projecting very well from the TV alone. I found one on frys that seemed like it would do the job, it was a NAXA 37" sound bar for $40. I ordered the item and it arrived after about a week, when I opened the box and began to read the manual, I realized that the charging cord for the sound bar was missing, meaning I had no way of powering this item. There is no way that I "misplaced the cord" as multiple frys customer service employees began to tell me, yet they still would not help me and provide me with a new cord. This was false advertisement, the item said that it would come with an AC/DC adapter (the power cord), and that is not what I got. When I called frys customer support, I received TERRIBLE service, they did not care about my issue and assumed I was wrong or lying somehow. They simply redirected me to NAXA customer service, which, might I add, is also ridiculously awful. I have no idea how these companies are still in business. They do not provide the customer with what they are promised, and when you come to them with an issue they shrug it off and tell you to go bother the company which provided the item, not them. Both Naxa and frys are terrible companies and I HIGHLY recommend that you never buy products from either one of these companies. Terrible customer support, no care at all for the individual who buys their product, and no intent or will to actually help the customer with their issues.

Avoid buying from them at all costs. Once you complete your transaction there is zero ability to gain additional information or modify your order after. My order sat "In Processing" for 3 full business days before being marked Partially Back Ordered. There was only one item in the order and once you clicked on the order it showed that item as cancelled. By itself that wouldn't merit removing 4 stars, maybe just 2. It was the fact that the day before I was blatantly lied to by their customer service department who assured me that item was in stock and would ship that day. Okay okay in the age of $#*!ty employers who don't pay a living wage I'll only delete one star for that maneuver. To remedy all of this I wanted to get it verified that any pending charges would be removed from my card I called again and talked to another customer service rep who assured me she would send that in writing. LIES again - sure I got an email but it was a boiler plate email that had no language pertaining to payment. I'll do everything in my power to avoid this company in the future and revel in the slow death they're dying at the hands of modern ecommerce.

The 4100 Northgate, Sacramento store is a dump. Managers have tons of excuses on under stocked shelves and doesn't seem to care if you buy or NOT, super poor service. This is like the 3rd time I have the same issue with this place. Dec 7,2015 I drove 30 minutes to the store trying to pick up 10 100 pack Verbatim DVD-r blanks for $12.99 with dumb code(mental games). After 1 day of advertising they claimed all out of stock and suggested I drive another 30 minutes to another store because they still have 61 100packs. WOW?! That's a bigger store and way more customers and they still have 61 left and this dump have 0? Only an idiot would believe that. I've wasted another 1 hour or so waiting for his approval and the manager finally said he will sell me 5 and claimed there's a limit but the ad on their wall posted no such thing and online ad to my E-mail have no such claim. The manager was just being an... and was ego tripping. These dumb managers seem to doesn't care about making money for the company. Assistant manager name( Robert B) and the store manager Arnold J and I even talked to the district manager name Alireza same bogus results, they seem to cover up for each other with work well done just like the SFPD. Stay very clear away from this place they usually sells 2nd class refurbished electronics.

To start off the computer department guest service was outstanding I didn't even have to approach the crew memebers they came to me. I woulda never thought buying a brand new computer would be so easy I would like to recommend to people to go check out the Burbank CA Location. It has great guest service and are willing to help you out when ever you need help or have any type of questions.