Fry's

I thought I had gotten a really good deal, but shortly found out why.
I had ordered a movie on December 18th, 2016 and it said that it would arrive on January 10th of 2017. I thought that was a long time, but figured I was getting a good price, so It was okay. I waited patiently for January 10th to arrive and did not receive anything. When I checked online to track my order, it said that it had been cancelled. I called and after being on hold for 10 minutes and then again for another 10 minutes, they told me that I would have to reorder for a higher price. It was just very frustrating because I just wanted my movie. I would not recommend this site to anyone.

Fry's website offered a Lenovo laptop at a very low price. The ad said that the offer expired on December 31,2016. I placed an order on December 31,2016. They asked for and received my credit card owners name, number, three number code on the back, expiration date, and billing address. They also asked for an email address when I opened a new account in my name, as opposed to my business name since the laptop was not for my business. I received an email on December 31,2016 stating that my order was being processed for store pickup. The next day, my order was canceled by Fry's because the offer had expired. I called for clarification since my order was made and confirmed by Fry's by email on December 31,2016. I was told that the order was received after the store had closed and therefore was not made until January 1,2017. I pointed out that the ad did not say that the order expired when the store closed on December 31,2016. There was no way that I could know that the store hours (early close on New Years Eve) terminated the offer. I was told to go to the store on Brokaw in San Jose, CA, and that they would resolve the issue. I went to the store and met with the manager of customer care (or something like that). He tried to pass me to the computer manager, but he never appeared as requested by a page. I finally talked to a manager in another department who said that it was common sense that the offer would expire when the store closed because pickup had to be made before the end of December 31,2016 or the order would expire. I pointed out that store pickup was not required, that I could have ordered free delivery to my home address when I placed the order so his common sense was neither. He had no answer regarding his nonsense, so he offered to sell me the laptop for a $50.00 discount. I pointed out that the sale price was a $150.00 discount and Walmart beat their price at the $50.00 discount. He refused to meet the sale price. That was the end of the conversation. By the way, I have a business and spent about $8,000 - $10,000 at Fry's over the past 20 years or so but I would rather spend more anywhere that return to Fry's and deal with their incompetent staff who know less about computers than I do. I unsubscribed to their lying ads. How's that for common sense?

Went to buy a TV, had to interrupt the clerks who were talking among themselves about their personal problems to get waited on. Of course the set I went in for "the last one was just bought by an online customer 5 minutes ago". Best they could do was point to an area of the store for me to look for another. Lousy customer service!
Note to Fry's: make your customer glad they came to spend money with you or they won't be back. I know I won't be. The three clerks standing around could not have cared less whether I bought something or not. I'll go where my money is appreciated.

I buy online using their promo codes and have had a lot of items that are back ordered with no aprox. Delivery date even though they're being advertised. Recently I placed an order for an item that frys was accepting back orders on and had to call c/s to place it. I wasn't given an order # or date it would be available and told it would expire in 30 days. Two weeks later the same item was on ad again. I phoned cs and was told there there was no record of the order so I bought from the store. Then much later received the online item with no notice and still no record of an order being placed. I've contacted cs and they said they'd make an exception to their return policy and send me a return label, I'm still waiting and will have to contact cs again.
The stores have lots of goodies but you have to know what you want want where it's located and how it works. If your female the most you can usually expect in cs is a wave towards what your looking for after wondering the store.
Online sucks, no reviews of items, limited descriptions,, if there's a problem with an item you pay postage or have to go the manufactures warranty.
Ads are totally misleading with items not available.

So I went to the Fry's in Downers Grove IL to buy a Samsung Galaxy note 4 that their website said that they had on sale for 350 dollars. When I arrived at the store I was told that the last unit was sold hours before. Even though the website said that they had multiple units in stock at that specific store. I was told that the website would be corrected that night. So I started looking at the galaxy s5 for $259. I found the item at sears for $186 dollars significantly cheaper. It was the exact same unit but freedom pop was the carrier. It was an unlocked GSM cellphone. They told me that they would not price match because even though sears was a recognized retailer freedom pop was not. Freedom pop was not selling the phone sears was. At this point I should have left the store but Downers Grove is an hour from Chicago and I needed a phone. So I began to look at the moto x a Motorola phone. It was $299. Again I Find it for less this time at best buy for $279. Same story the guy says that it is a different unit. So I double and triple checked it was the same unit, but I assumed that these guys knew what they were talking about, they work in the cell phone department at an electronics store so I bought the unit. I immediately went to best buy to compare products. It was the same exact phone. I figured I would let cooler heads prevail and wait till morning to go back. So first thing the next morning I check the website to see if they changed the website to reflect their inventory. The website said that had at least one white and one black unit available. I get to the store and go straight to the customer services department, but this time I'm ready. I show them a photo taken with the moto x that they had sold me of a best buy employee smiling and holding the moto x box that best buy was selling pointing to the PRICE AND MODEL NUMBER proving that they were selling it for twenty dollars less. They still checked and rechecked but in the end refunded my twenty dollars, but not the gas money it took me to drive back and forth twice. What did I learn from this? Never trust the website they want you to see that price and run to the store. Call first and check! And if you want that price matched be ready for a fight!

Went to buy an ipod for my daughter and I was told it was refurbised which is fine. And I asked if everything was deleted and ready to go and was answered YES! Well needless to say spent the whole day trying to unlock the thing. Went back to Frys where I bought it and was greeted by a rude lady at the front. Then waited for 10 min till someone even came over to see what I needed. Even after all that another RUDE lady "helped" me and was giving me actitude as I was telling her aboit the issue All I wanted was for the thing to be unlocked or fixed! Well I got my money back. My mother was looking for a lighted mirror and was sent all around the store from one end to the other because none of the employees knew where it was! Smh!

I bought a router on their website with 2 day delivery. 48 hours later I called them because my did was listed as pending. I was told by a customer service rep., Russell, after he verified all of my info. Again the order would ship that day. 10 minutes later I received a telephone call from a supervisor, Bassard, re-verifying my person info again. My billing and shipping addresses are the same. The supervisor also promised the order would be sent out the same day! Another 5 minutes later I received an e-mail my order was cancelled and I should replace it. I called back, spoke to Bassard again and he stated another department cancelled the order after he approved it, because my address in their system came up with a different name. STAY AWAY! HOW do these people stay in business!? OMG!

After telling a sales person what I needed a new computer for the sales tech recommended a HP computer and microsoft up grade to the operating program. After spending 21/2 hours with a microsoft tech the program couldn't be loaded onto the computer according to the microsoft tech. When I took it back to FRY'S ELECTRONICS on I-45 in Houston where I was told to buy it, one of the manager told me all I needed to do is buy a external dvd unit to down load the program. The manager also told me no refunds on opened programs even though Fry's personel told me I could use the codes to down load on line. It cost me $135 but Fry's will lose a lot more than that in potential profit. I'll not only bad mouth FRY'S every chance I get, I'll never darken the doors of FRY'S ELECTRONICS again.

Samsung was offering a great deal on a nice TV ($10k!). Couldn't pick up in store anywhere though. I reviewed all kinds of sites, like Best Buy and even Samsung direct. I purchased through Frye's because their website said the TV would ship "next business day." I ordered June 24 and got the confirmation email on June 24. It is July 30, and still no TV. I was ok with a couple weeks, no big deal though. I called and they gave me the proverbial run around. Said it would go out the next Monday (July 11). Guess not. They said they would credit me $100; they did not do that either. My issue is the misleading and false advertising about shipping "next business day." They get consumers to buy through them on the false belief Frye's will ship faster and the consumer (like me) will get their product quicker by using Fryes over other retailers.