Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
It's gotten terrible. Can't access anything. If u want my business, make it user friendly. Otherwise, Safeway will be my go to store. Large corporation like kroeger shouldn't be having these problems. FIX IT.
Frys needs to do a better job at customer service. Very rude in the PharmacyFrys needs to do a better job at customer service. Very rude in the PharmacyFrys needs to do a better job at customer service. Very rude in the Pharmacy
Frys needs to do a better job at customer service. Very rude in the Pharmacy
I have a Fry's Foods close enough to me to be able to hear employees on the back dock.
I have not been in that location for around 6 months.
Fry's was my go to store for over a decade but after the CEO died suddenly the whole organization turned to crap.
The costs went up, quality went down and complaints went unheard as well as unheaded.
The Fry's app is a total cluster f*ck and isn't half as good as Safeways.
I spent 40 minutes with a manager trying to make a grocery list and at the end she had only three items on the list.
71 things in the list section but only 3 showed.
Who wants to deal with that?
I sure don't.
Tried to buy medicine for my child. Manager would not let me without seeing child's ID. Was denied necessary health care for an OTC product that as a parent I could legally buy and showed my own ID but was denied because my child didn't have an ID
See reviews of sites as you browse!
Get the Chrome Extension.
1. They make it very hard to shop from the Weekly Ad. There is no direct way to pick an item from the Weekly Ad. It seems to allow you to put the item on the list, the theory being that an item on the list can then be added to cart. That does not work. The items on the list are dimmed, and the list is not active - cannot take any form of input. So that process fails to add the item to cart.
2. You can manually type in the item, but it does not show the discount, in the car, until after delivery so you're not seeing if ANY discount is given.
3. You can only check the price you're charged only after you get the receipt, after delivery is completed.
4. Then you have to try to get a refund. If you call customer service, they tell you to try the chat. T
5. The chat is very slow. The agent takes 4 to 5 minutes in responding. They often disconnect you for unobvious reasons. So the chat is almost always useless.
6. Going through a live agent is not any better. You have to repeat your information two, three times and they still can't find it by email or by phone number, they just say, "Sir. I cannot find an account with that information". Then you have to hang up and try again.
7. If you are lucky and get to an agent that is minimally trained and mostly clueless, and repeat three or four times your description of the item and the error, you may get a refund.
8. A refund will take 7 to 10 business days. So the whole process is designed to discourage requesting a refund by making it cumbersome to reach an agent, by chat, or by phone. By slowing the response, and by disconnecting the session. Finally by making the refund take 10 business days.
We do our monthly shopping at Frys every month. On Jan 4th around 2.30 p.m., there were no carts available one cart was out of service and the other had a note that said does not charge. That's fine things happened we figured the third cart was being used because you have 3 electric carts for that store. We just said we will wait until tomorrow to shop. The second day at 10.30 am we encountered the exact same issue 2 carts down and thought the third was being used. That is fine we will come back in the morning. So the next day we got up made a special point to be there when they opened and we were the first ones in line when they opened up at 7 am and went straight to the carts and guess what 2 carts down and there was no third cart and that is when we got upset and went to Walmart. For monthly groceries, we spend around 300 dollars which Walmart got instead of Fruys. I am not sure if management gets bonuses every month for being below cost that kind of conducting business can lead to customer service being sacrificed. Im not sure about this but I think certain types of stores are responsible for making sure that Businesses provide access for disabled patron and carts that are broken down does not provide reasonable access for people with disabilities. I will try and find out by looking into this.
They did not send me the 10# of chicken, or the oats, or bread, or sour cream.
What did they substitute for them? String cheese, cottage cheese, 2 # of baby carrots, celery, peets coffee, frozen broccoli, etc. How in the world can you figure that out? They should just send what they have in your order and not do ANY substitutions unless they are at least in the same category. Also, when you try and explain to them what happened, they do nothing to rectify the situation. As a foot note, I don't even like celery, baby carrots or broccoli.
Cashier was a space cadet. Let my food smash together bread etc. Said he could not bag until i paid. No baggers at all 4 open cashiers. Lines waiting with full baskets. Horrible service!
I finally had to write something because today was the final straw. I placed an order online for delivery. This was at 9am. I requested 2 hr delivery because I had plans with some of the items. The delivery did not come until after 3pm. Three items were missing. I checked my order online and those 3 items had disappeared BUT they showed up on a list of not delivered items. Well 2 of them did, the third one was gone all together. The delivery person did not bother to text me to let me know items were not available and did not offer replacement items. Nor did she offer an explanation why my order came over 6 hrs after I placed the order which I requested within 2 hrs.The online customer care person debated back and forth with me about items not being on my original order even when I made a copy of what I saw on the list of non delivered items and pasted this into the chat. Another time my entire order was delivered to the wrong address and I my fiance and I spent a lot of time with Frys and with insta cart on the phone. One blamed the other and vice versa. Finally I was granted a refund plus extra for the inconvenience. Two other times I ordered each, one vine with tomatoes. The website says 1 vine would have 4 to 5 tomatoes. So ordering 1 vine I expected 4 to 5 tomatoes. Each of the two times I received 1 tomato not one vine with the 4 to 5 tomatoes. I have had more than enough issues with Frys delivery and I am done with them. Absolutely terrible.
Best places for ordering different types of items available. I am going to recommend them to everyone without any issues at all.
I like this winter saving so nice i love you frys.com super duper i will save money dor this offer 12
Very, very nice prices!
And great delivery - everything arrives on time and each item is packaged separately, so everything is just fine.
Great service with lots of current offers. I definitely like it. I recommend it to anyone who wants to shop comfortably.
I was attracted by the fact that each item here has an accurate and detailed description, I can always find exactly what I need and do not doubt the quality of the goods. It's a worthy online store!
I really love the website because it is appealing. I wanted just one thing but I ended up buying way more and the best part is that everything that I bought was an original. They have not malfunctioned and make me regret ever getting them in the first place. The delivery time was just about right and so were the prices. It's A good electronic shop that I trust.
This is my one stop for all my electronic needs. They always have what i need and I have so far bought things from them several times. They all turned out to the the right products and are working fine till this very day. I am grateful for the great service.
This is where I managed to get my laptop at a very discounted price. At first I may have thought that the discounted price meant that there were going to be some hidden agenda but I was surprised when I actually got a very good laptop. It all that I wanted. I now know that frys aint joking around with their prices.
I managed to get a good HP laptop from them and it has been working great. I have to say that I did my suspicions at first because we all do about online shops that we have never used. Then again I was getting a very important thing so that's why. It is an original and works great. I know I made the right choice.
They use to have a lot of computer components but not any more. They are not the store they use to be.
I attempted to order some coronavirus safety protection items prior to an essential trip to the East Coast. Having selected all the items I needed online, I attempted to process the order electronically without success. The site was frozen. I then called Customer Service and talked to a reasonably nice guy who was, unfortunately, slow and without the usual resources(like knowing what to do to advance such a simple transaction). We laboriously went through the order manually; each stage inexplicably S-L-O-W.(I am currently waiting for him simply to type in my bank card number and feel like my feet have been encased in cement.) I will NEVER shop at Frys again. Can't trust a corporation that sells electronics but can't manage to maintain their own website.
