Fry's

Fry's sends out emails of sales for products they do not have in stock and cannot be ordered nor picked up in the stores. It is clearly a bait and switch, get you to look at this item and then get you to see other items. I waited on hold at the local store (Fountain Valley) for over 20 minutes when every minute or so they would come on and say your wait time is 40 seconds, then 60 seconds, then 50 seconds, then 55 seconds, then 60 seconds, and on and on. Micro Center is better. Recommend shopping elsewhere.

I took my computer in because it had a blue screen and it was trying to repair itself with no a veil. They told me it was $35.00 to look at it and they told me to come back in 2 hours. When I came back the tech told me to take it home and I could try a test at home. If it doesn't work I would need to by a new hard drive for $150.00 or a new computer. I did exactly what he told me to do of course it didn't work. So basically they got $35.00 from me for doing nothing!

"scam report against salesperson at your company
MANY SCAMMERS ON THE INTERNET FROM FRYS COMPANY USE WHATSAPP AND SCAMAINMNG
HI There, my name's Atef. I live in Dubai, UAE. I have contacted with a girl pretending that she is a sales manager at frys electronics company in Californaia, USA. Her name is (kate Bella Throne), i have already ordered 10 iphone units at the beginning around 8 months ago, i sent her some amount 800$ as she said then i will receive my goods and pay the rest of amount to the delivery company. Therefore, i asked to send my goods many times, but she said i have to pay all the amount first. Last 31th December 2019, i sent her the money 1750$, that was sent to her bitcoin wallet and she pretended that for her company wallet address, the delivery company manager contacted me aslo on whatsapp and promised to receive my items on last Friday 3 january 2020, but i have received a message from them telling me to pay 3500 $ again to deliver the goods because they are already on hold in Saudi Arabia custom department, so if i need my items i have to pay

Kindly check my email sent to DHL and your company regarding to the person as a sales manager at Fry's company but I found that they are scammers. I sent $2500, but they didn't gave me items of 3o unites of iPhones

BEWARE YOU BUY ANYTHING FROM THIS COMPANY AND STORE LOCATION OFF STONEBRIDGE ROAD YOU WILL LITERALLY RECEIVE THE WORST CUSTOMER SERVICE IN HISTORY. ALL THEY WANT IS YOUR MONEY AND GET YOU IN AND OUT. ANY PROBLEMS WITH ANYTHING DO NOT I REPEAT DO NOT EXPECT A PHONE CALL BACK (TAKEN ME OVER 7-8 CALLS NOW AND NOTHING). THEY WILL AVOID YOU LIKE A PLAGUE! I HAVE A MANUFACTURE RMA APPROVAL FROM SAMSUNG FOR STORE CREDIT REGARDING ANOTHER TV I BOUGHT FROM THIS FRYS LOCATION AND THEY DO EVERYTHING THEY CAN NOT TO EVEN TRY AND HELP YOU OUT. I HAVE PROBABLY WROTE OVER 100 POSITIVE REVIEWS IN MY LIFE AT 48 YEARS OLD AND LESS THAN 3-4 NEGATIVES ONES AND THIS ONE IS THE WORST. THEY LITERALLY DO NOT KNOW WHAT THEY ARE DOING AND NO WONDER THE LAST COUPLE TIMES I HAVE GONE INTO THIS STORE IS LIKE WALKING INTO A GHOST TOWN. THE SERVICE SUCKS!

I was purchase LG refrigerator from Fry's at Renton, WA few years ago and buy 5 years warranty from their store, (I though buy warranty from local is better than form LG, but I was wrong!), now 3 years use and my ice maker is not working, so it is about the time I call them.
In Summer time We need ice, but there is no Ice, then I call them for send someone to fix it, so someone call me for set up appointment next week from 9:00 AM - noon, but at that day at 11:00 I call to the person was call me for set up appointment, and ask are they will come to my house fix the refrigerator, and it was surprise me because over another end he was answer me with sleeping voice and after he knows there is appointment with me today, then he said he will ask his office, then call me back, but never call me back, (I'm not bother to call back either)
So days later, I call back to store for asking for fix refrigerator again, they said they will call the service, and will call me back, but never did
KKK suddenly there is a day my phone ring and the man (last time has sleeping voice) call me to set up early appointment for next week at 9:30 AM, with promised and sorry what happen last time... blah, blah, blah...
Now is Fall season, with a lot of rain. I do not think I need ice, but still need it fix!@ 9:45 I did not see him show up, then I call him 2 times, but he did not answer my phone! So at 11:00 I call Fry's at Renton, to complain for the repair was set up appointment 2 time, but did not show up; so after few transfer, then I got a person help me and he said he will call the repair and ask them, so he wants to give me the repair company phone number, but I refuse, because there no reason why I have to take their phone number and call them... I told him call them and let me know, he start getting mad...
1 hours later I noticed I miss the call, so I call back, then the man at Fry's store answer me, now I got a very good service from him... after he knows I'm calling, then he start yelling, screaming... why I did not answer the phone, he said he was call me 3 times (my phone was showing only 1 time he call, and no one else), I try to tell him I put my phone in silence, and receipt only 1 call... but he still screaming and yelling... he did not knows, because he not at my phone so he did not knows... if the repair company calls me, I did not answer either... blah blah blah... he did not wants to listen me or answer my question about the repair person will come today or not! All he just screaming and yelling why I'm not answer his call? I have to give up to asking him about my question and request to talk with manager, then he said the manager is not here, only him to taking care, then hang up?
For FRY'S store:
Do you need to call 3 times to your customer? Why you do not leave a message? Do you think people have time and wait for your call, then has to answer? We are not a big boss like you, so we can not leave the phone KEEP ringing (3 times)... KKK what kind the service at FRY'S is it?
Ps:@ 13:30 the repair man show up, blah blah blah... reason show up late for 5 minutes then look at ice maker for second, then said he will order part, and leave

These guys are pro scammers! AVOID AT ALL COSTS!

This was my first and last experience with them. I ordered a set of speakers on sale in July 2019. They cancelled the one speaker 12 hours later and next day I received a call regarding the one speaker (I ordered a set for a reason!) and they told me that it is used and has a chip on the base. I agreed to receive it ONLY after receiving an extra discount AND after ensuring I would get another demo unit from another store. Not only did I not receive a discount, the other store's customer service NEVER returned my calls and follow up on their promise and I ended up receiving a DAMAGED USED (more than they claimed) speaker missing the grill as well! They did the exact same with another order placed in the meanwhile for a set of Klipsch bookself speakers. They took the order online and then called later in the day to say they have to cancel it because the items are used and NOT in working condition. They told me to go get them at another store, they should be available somewhere. Absolutely HORRIBLE EXPERIENCE. Now they will not refund the order because it was delivered while I was gone and I did not report it within 48hrs. Of course they claim to have everything sold out and the advice was to wait for another even at some point in the future. If you value your $ and your time AVOID these people at all costs. It is NOT worth it. Very disrespectful towards consumers.

I've held back on leaving this review hoping I just caught somebody on a bad day, but never fails everytime I come just horrible service. One person sends you to another department just to find out that person says no no it's back over there. Then they dont want to show you they get upset when you ask you get the run around. I literally just had some tell me well if they sent you over here that means we dont have it. What! What does that even mean how is that good service. RadioShack had better service. Yes this place has cool stuff decent prices but the workers lack of intrest for the place and lack of service makes it undesirable to even come here anymore. Please do something to fix this.

I ordered an item online and received conformation and tracking information. Two days later I receive a cancellation email with no reason and told to call a number. When I call they have no idea why the order was canceled and I should reorder. After being assured my reorder would not be canceled I reordered. Again I receive a conformation email and a tracking number. I received a call from customer service and was told they have the item and will ship it. About an hour later I receive a cancellation for the reorder. I call them again and this time I was told I canceled the orders. I explained that I received cancellation emails from Frys and I did not cancel any order. Again they told me to reorder. I ask for assurance that they would not cancel my the order a third time and again they claimed that they did not cancel the orders but that I canceled them. They said to go ahead and reorder. At that point I responded that you people are to stupid for me to ever order anything from Frys again and hung up. If they can't get an order right after two attempts their is no reason for me to believe they will get it correct after a third time. There are to many other companies for me to continue to accept Frys incompetence..

Frys Electronics sent a microwave i had cancelled. I emailed Fry's and the person i talked to said they would send me return postage. When i call about the email saying they would send me return postage. Their customer service workers are Rude. The rep i talked to called me a liar and said you bought yourself a microwave and hung up the phone. After spending more that 1 hour i got hung up on. Plus i had a microwave cooker and 3 pairs of Pliers they said they would not refund that money. After they cheated a 75 year old man i had already bought a Microwave from a local store. The customer service man said now you have a backup.

I purchased a X-Box One S Bundle with Battlefied V online. Part of the reason was they offered free same day delivery. I was supposed to receive a confirmation email within 20 minutes, but never did. 6 hours later, I sent an email stating I never received a confirmation email and it was now 6 hours later. 30 minutes later, I get an email that my order had been cancelled.

Contacted the store the next day and was told this was a Black Friday ad that was released early and they wouldn't deliver it, even though it stated right in the ad that there was free delivery. I had to come in the store and pick it up. I told them I still wanted it and asked them if they would hold it for me. Flat out told me no, he couldn't do that. I was flabergasted at the total disregard for what they advertised and that they wouldn't do anything to take care of me. This isn't the first time I have had a terrible experience with these guys and would warn everybody that this company doesn't stick behind there advertising and could care less what we want.

I drove there this morning to buy a Samsung UN43NU6900 43" TV. It was in an ad for today only, in store only for $299.99 with code *******. They said they had one but "couldn't" find it when they went to look for it. Meanwhile, while waiting, I heard one of the salesmen tell the other he wanted one to take home. I could understand if they only had one left and the salesman wanted to buy it himself, but I don't like being lied to. Asked to se a manager and was told I would have to go up front. There was none in office and I was told I'd have to wait in the return line. I gave up. Very disappointed...