Fry's

11/26/17:
Ordered items on line on early Black Friday 2017. Received an email not to go to the store yet "Please do not go to the store yet! This email is a confirmation that your order has been received. You will receive a confirmation e-mail within 20 minutes* indicating whether or not the item(s) you have requested have been located and set aside for you at the Computer department of the store that you selected."
Waited for the whole day, no email, checked status "In Process"... Saturday no email, checked status "In Process". Checked status on Sunday "Order Expired". How did this happen when I never even received an email to let me know it is ready for pickup? Went to the store (11/26/17 9:00am) and the lady Supervisor said that a lot of people had the same experience and they cannot do something about it bec it was ordered on Black Friday and I could not get the same price anymore and that I should have went there on Friday? The guy in black shirt also said that I should have went there on Friday and I should have used my common sense - WHAT? I don't know what the Fry's meaning of common sense is. Now I am the one with no common sense - look at the email - it should have said "go to the store if you have not received the email within 20mins? I have been checking the status that is why I already went to the store to check but now they are saying I should have went there on Black Friday - what is the point of going there on Black Friday if you already ordered online? There are no apologies and I felt like it is my fault for ordering Frys OnLine - very, very bad Customer Service and very very rude people. Fry's you ruined my Thanksgiving shopping and this experience is something I will never ever forget during Black Fridays! I think the guy in black shirt was right, I should have used my common sense, I should have not bought anything from Frys at all, I should have known better now its my fault. What a Customer Service. To all who experienced the same, I encourage you to pls write down your bad experiences with this company and I hope FRYs would improve their Customer Service and I hope they educate their personnel to learn how to communicate and humanly treat their customers.

Ordered online for pickup and found I must pick up on black friday. Get to the store and find I must get in line with the store shoppers. A 4 hour line according to people near the front AND I heard a pickup conversation... after 3 hours in line the order hadn't been picked and wasn't going to be complete!

I love their store and their web site. I always seem to find the lowest prices with Frys. I have had a few problems with items and they always give me a credit towards another purchase...

I purchased a computer case on sale with a promo code for $19.99. When I tried to pay for it, I didn't see a place to enter the promo code. I kept thinking that it would come up on the next screen. It never did. So as soon as I realized that I wasn't going the get the sale price, I tried to cancel the order. The site wouldn't let me - said it was already being shipped (for $60). That was 30 seconds after the order was placed. When I called in today to complain, I was told that I should have called them when I didn't see a place to enter the promo code. I will NEVER purchase anything online again with a promo code. Frys, you should be ashamed of yourself.

Every time I've walked into this store to buy an item I have always received dismal service.
The faces of the staff are very often unfriendly, disinterested and not helpful.

Won; t refund malfunctioning Xbox One after 15 days of use. Hardware freezes playing offline solo games like Just Cause 3. Won; t refund but will exchange, except there is no date for a new shipment of consoles that they unloaded and do not plan to restock. GARBAGE customer service and GARBAGE 30 day return policy,

Purchased a laptop on frys.com used a gift card to pay for it and a credit card. Order went through. We got confirmation on the website, so I let the kid play with the gift card.

Long story short, the laptop was never shipped, trying to call frys customer service you will have to wait 10-20 minutes average. (first time i called the guy acted like he couldn't hear me and hung up).

They try to call the store to see why it's not shipped and the store customer service won't answer. They will ask for a number to call you back when someone is available (they won't). Trying to call them right now the 5th time.

I bought a computer from Frys. I asked for help picking out the perfect one. The guy directed me to the computer I have now, saying this was the fasted computer, works wonders, and better than XYZ brand. Got home, turned it on and immediately notice it was slow as dog $#*! and froze everytime I wanted to do simple tasks. Months previous, I bought a printer- NEVER WORKED well. Do not trust Fry's. I think they referbish electronics and resell them.

I previously ordered an XBox One game through Frys.com (Aug 12,17). After I placed the order I received a confirmation email. The amount was $19.99 + supposedly free shipping. The next email said the shipping fee was an additional $10.99. I was surprised, but overlooked it. The surprise came when my package contained a "lesser" version of my game. I ordered a Legend Edition (also stated on my invoice) which would of also contained a commemorative blu-ray disk. No blu-ray disk in my order. I returned my item to Wilsonville Fry's. It was far better than I expected. The return salesman realized an error had been made on Frys.com. He was unable to rectify the situation but called a high level manager "Debbie" who was able to convert the total $30.98 of my purchase into gift card(s), and then applied the gift cards as a refund to my Amex card. The manager told me the Fry's Store and Frys.com had separate return policies (and that's going to change in the future). I was very happy for Debbie to acknowledge Frys.com error, and still issue me a full refund locally. Thank you!