Fry's

Worst customer service ever. Don't purchase anything from this store (******* N Fwy Service Rd, Houston, TX *******) - especially not any service plan or extended warranty. It's not just this store either - my sister has problems with the one on the south side of Houston. My issue - Laptop started having problems; took it to Fry's 9 am Saturday morning. (Where I had purchased the laptop & extended service plan.) James Hammond was the service rep; said it would take about 2 hours to repair & he'd call me. After 1:30 pm, I called for an update - James was at lunch. James finally called back after 4:30 pm. Said laptop had hard drive problem; he spoke to his manager & his manager would replace the hard drive on Sunday; it would definitely be available for me to pick up on Sunday. Sunday at 11:30 am I call & James' manager isn't scheduled to work Sunday (so obviously James didn't speak with him). Monday afternoon James calls and says my laptop is ready to be picked up. Hard drive was replaced but they couldn't get any data off it. I ask if I can have the old (defective) hard drive back, to try to get data off of it. James says he'll ask and will call me back. Tuesday he calls and says they can't let me have the defective drive as they have to send it in. I say that I'm willing to pay for the new drive if they'll let me take the old one, and then by Saturday I'll bring that old one back in so they can send it off, and they just need to give me the refund then. I ask if that will work. James' attitude changes completely and says,"So now you just come along and ask for a refund of the new hard drive and the labor to replace it." He's accusing me of trying to pull a fast one! I'm just trying to guarantee to them that I'll bring the defective drive back by Saturday. I've never had anyone speak to me like that, and will never ever purchase anything there again.

Came here for a very simple thing. A replacement memory chip for a digital camera since my old one cracked. First I was looking online and saw one for $10, but said was out of stock to try a store. I have one few miles away so why not? BIG MISTAKE! I go into store and first guy I talk to says they don't sell memory cards anymore... what? He says cameras nowadays all use cloud storing and I should just buy a new $2,000 camera... I DONT THINK SO! I knew he was full of crap so I went to find someone else, second guy said yeah they still make the cards, but since my camera is about 6 years old they may or may not make the specific one to fit mine, so he pointed me to the department who knew more and could help me. I like the 2nd guy, he did his job like a competent person. Third guy more or less tried what the 1st guy did, tried to send me off with about $800 in converters and replacement chips, a new phone with camera, etc. At this point I was getting annoyed, and decided to leave completely. However I saw the 2nd guy again and said I didn't have any luck and asked if he knew anything about just anything to help. He took pity on me and looked online for a common SD card that would fit my camera. Turns out the exact one I came for was sitting in the phone section for $15.99! Took that in a heartbeat, and will NEVER EVER EVER return~

Just had the worst customer experience of our lives with cashier, Travis Pham. Walked up to the cashier with a software program and he just glared us. Not stared, glared. We handed him the software and asked to price match it with Amazon. He actually "huffed" at us and stalked away. Five minutes later he came back, didn't say a walked away, did this several more times, never speaking to us. Finally his chin in his hand and started at the computer looking bored, NEVER SPEAKING TO US. We stared at him for a while and then asked if perhaps he was waiting for a manager. He angrily told us Yes, this required a supervisor and he was just a merchandiser. He still never looked at us and didn't speak again. He got up and walked away again and 10 minutes later, when he still hadn't come back, we decided to leave. Clearly, he didn't want to check us out. Will never enter this Fry's again for anything. Headed on over to best buy, had a delightful transaction with a lovely lady that took all of less than 2 minutes, to check us out, smile at us, make some small talk and price match and we were out the door. Stay away from FRYS!

Bought a 40 inch RCA TV on 8/4/15. Tried to return same on 8/17/15 due to cracked screen. Store manager would not accept TV because of crack and I did not have original box. I would have accepted an exchange. Went to Best Buy to buy another TV and the sales person suggested that I talk to the general manger at Fry's before buying another TV. I called Fry's and they would not connect me with the general manager, stating that he would not override the floor manager's decision. I'm sorry I didn't save the box for 13 days. This may have saved me $323.67! I'm glad I didn't buy a real good TV (+$2000) and have a problem and be out that much money. I will not be buying from Fry's again.

Their stores have a wide variety of electronics for anyone from the do it yourself tech that builds their own computer to the i need you to set up my tv for me even kitchen appliances but they lack at costumer service from no one wanting to help me and looking just mad to even be at work to having one of the employees raise their voice in anger cause i was needing extra help at the cash register and said " my costumer shouldn't have to wait for this hurry up " the cashier told me he does that all the time i asked why is he still working here she says "cause he has high sales numbers" yea i told the manager and have not been back just that guy was like that the others just don't seem happy or want to be there that's the only one any where near me and i don't shop at stores that condone such behavior. Fyi this is the store address 3065 Webb Rd
Alpharetta, GA *******

Hello to Frys,

I have ordered for 46 inch samsung 3D TV. In website it is shown open box but when i have visited your stores today to pick the product i have seen deadly truth of your product and how you cheat customers.

First thing i have seen is it s demo TV and running for more than 6 months so it should be written as refurbished rather than open box.
Second it doesn't have any accessories like remote, 3D glasses or remaining things.

So i got scared about your products and warranty you give to your products. I thought i will bring to your notice as well to people who are like me

So please don't cheat people and sale for just money.

I put up a credit card for a store pick up and they had restocked it already when I went to pick it up. Lupe Chavez made four stops at three computers and couldn't walk over to the cage that had the part I wanted. The store manager was tied up with other pissed off customers. The floor clerks were hiding by the motherboards to avoid helping real customers. I couldn't get help with buying a laptop. Way to go manager, I bought the sd chip and a laptop on the way home. (&%% off.

Fry's was never great, but I've reached the end of my limits. I ordered some anti-virus software over a month ago. It never showed up. I contacted Fry's.com support, they said they would "open an investigation". Then yesterday I get an email saying the claim was denied. Please contact the shipper to file a claim. O. K., that's pretty crappy, but then they didn't put insurance on the shipment, so there is no ability to file a claim with USPS. All I get from Fry's.com phone support is the run around and call USPS to file a claim. Speaking to a manager, if that's really what they were, went no where either.

DON'T BUY FROM THESE FRY'S GUYS, THERE CUSTOMER SERVICE IS NON-EXISTENT.

Does not honor their adds. Tried to purchase item online from a email add frys had sent me but could not get the item to come up when clicked on. Emailed customer service and was told they were having a issue online but was trying to fix it, after several days I called customer service and was told that was a in-store add only. No where on the email add did it say in-store only. So I emailed customer service back again and was told what happened was they sold out so quick online they had to take them off. A different story each time. I don't think they are a very honest store and will be doing business elsewhere.

Ordered a home subwoofer from frys.com and the same day I received it, I noticed the auto on/off wasn't functioning. It wouldn't turn off like it is supposed to. Contacted frys.com customer service and explained the issue. I was promptly asked if I had contacted the manufacturer. When I said no, she said that's what I had to do. Long story short, they refused to accept the return unless I paid to ship it back to them, which would be costly to ship a heavy item. So if you are buying a heavy/large electronics items, beware, as frys.com will make you pay return shipping or deal with the manufacturer. No way I'll make another purchase from them when other online retailers like Amazon and Newegg are FAR better.

Just about two years since I bought these from Amazon.

Matched them with a Harman Kardon AVR 145 and wow. This was a team. I have heard many tower speakers from different family and friends, and of course from Best Buy and the like. These speakers can handle a lot of sound and keep clean without distortion.

If you live in outside country like india or anywhere, i strictly recomend you not to buy anything from this company. NEVER.
Because i ordered a ps4 which is 17k Rupees in india. I payed. After few days i got a call from frys asking me to pay 4800 rupees for registration. Again on the same date i got another call asking me to pay 6800 rupees for tax. N after two days i got another call asking me to pay for custom tag.
NEVER EVER TRUST THIS COMPANY. It sucks