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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Quick response and acceptable and easy resolution.
Nikki was very nice and helpful. Very thorough. I was upset that my order was rescheduled, but they were understanding.
I'm very pleased to hear that Nikki was able to assist you with this issue and explained why the order was rescheduled. Thanks for sharing!
I placed a first time order and didn't realize I signed up for a subscription.
He cancelled it for me
Laura, oh no, I'm sad if there was any confusion on the nature of the service. As you know by the way you were personally treated by our customer service rep, one great thing about our program is that you can cancel or skip deliveries any time you wish. I'm glad we got you all taken care of today and thank you for sharing your positivity with us!
Thank you very much for this incredible 5-star review!
I was helped with skipping a week since my stepson is home for the holidays and no one would be able to pick up the delivery. Very helpful and was able to cancel order and give credit towards next order. Thank you!
Hey, Susan! I'm over the moon hearing about your experience and I'm so excited to share your praises with the team. Thank you for reviewing us!
Nikki was more helpful than I thought possible. She changes my order before it arrived.
A well-deserved shout-out for Nikki! It's always our goal to provide a smooth and easy customer service experience for everyone. Thank you for the 5-star rating, Daryl!
Nikki was personable, very helpful and handled our issue smoothly and efficiently. She was terrific!
Sounds like a great interaction with Nikki! I can't wait to share this review with her. Thank you, Alexandra!
Excellent efficient and friendly service by Quinn on phone call regarding skipping future meal delivery date
Hello Sandy, thanks for providing us with this wonderful feedback. We'll be sure to let Quinn know that her assistance was appreciated.
Had missed the meal change deadline snd chatted with original person who put me in touch with Simone who could help. Hit disconnected but Bella came on Ian's checked and verified my change fast accurate
Truly wonderful to hear, Cynthia! I am so happy that both Bella and Ian were there to assist you when you needed us most. Thank you for your 5-star review!
Unfortunately I received my first Freshly order and it was the wrong order. Jess work with me to quickly resolve the issue and get my order refunded and promo applied to my account.
I'm so sorry to hear about your meal experience, but I'm ecstatic to hear that Jess was able to rectify the situation. That's the most important part for us!
My order was supposed to be delivered on Tuesday, December 21,2021 I spoke with Amy via chat and she advised me that my order was not anywhere close to being delivered.
Amy assisted me with getting my refund and as well as changing my future orders to a different delivery date. She was very helpful and very professional with the entire process.
Armin, I'm so disappointed you had a delivery issue, but I'm very proud of Amy to provide quality customer service that satisfied you. I'm glad she treated you with the kindness and respect you deserve, and I'm happy to hear she was able to secure an adjusted delivery day to hopefully prevent the reoccurrence of the delivery issue. Thank you so much for your review today!
Great customer service with Nikki in helping me place order
Bernice, aren't you so sweet to share some Freshly love with Nikki today by providing an awesome review -- thank you! I'm so happy that Nikki got you all taken care of, and I can tell you she'll love your review.
Wow! Thank you so much for sharing this review of Nikki, I know she'll appreciate receiving these kind words.
She was very helpful and understanding of my situation and fixed it to my satisfaction. Very pleased.
Robert, I loved reading your review -- thank you! Another successful interaction with a valued Freshly family member such as yourself. Thank you for taking your time to let us know of your satisfaction today.
The customer service person, Diana, resolved the issue quickly. I'm satisfied with how they handled it. I like the freshly service but I've had several orders wrong during my subscription. I don't think that it's so inexpensive as to justify this to happen so often.
Hi Matthew -- thank you for your honest review today! I'm very pleased that Diana got you taken care of, but I'm disappointed you've had some wrong orders. I will reach out to you via private message to see how I might be able to be of assistance. Thank you, and I know Diana will love your review for the service she provided you today.
I've been enjoying Freshly. The meals are very good. The service is great. The website is easy to use. I don't have time to cook, so this takes off a lot of stress.
Very nice! There's nothing better than receiving 5-star ratings for your overall experience with us! I couldn't be more pleased that we're able to relieve the stress for you when it comes to cooking.
Very helpful and resolved my issue quickly with a highly positive attitude. Appreciate the work.
Awesome! Thank you so much for sharing your terrific experience with us today! We appreciate you!
Engrid was very polite and helpful with scheduling two different deliveries to two different addresses. Took her time to make sure the correct meals and addresses were corrected. Thank you!
Yay! I love to hear about when our wonderful agents like Engrid was able to make it a very easy experience with scheduling those two deliveries. Thanks for sharing!
Yay, Diana for taking such good care of Jenna. Yay, Jenna for being such a kind soul and showering Diana with some Freshly love today!
Quick and effective and friendly! Thank you for your help, especially on a weekend evening!
Elisa, thank you so much for the stellar review of Diana! I can tell you we're here for you -- even 24/7! Thank you for being the best part of Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven, I like quick and easy myself when I want quality customer service. Thank you for sharing your positivity with us today!