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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Alejandro solved my issues with my orders quickly and efficiently. I appreciate all that he did. Thank you
Josh made it straight forward and simple to make adjustments to my orders.
Straightforward and simple is how we want to be assisted! I can't wait to share this feedback with Josh. We appreciate you sharing your experience, Matthew!
This is a highly well run and professional business with very responsive and efficient customer service staff
Mary, thank you so much for your kind words and review! I can tell you we do our best to always be there for our Freshly family members. Thank you for your positivity and for sharing some Freshly love with us today!
The best customer support from Pink after a delivery mix up. Used the online chat service and the issue was dealt with in about 10 minutes!
I know we absolutely love offering easy and fast service when it comes to fixing any delivery issues. I'll be sure to let Pink know what a fantastic job she did.
Engrid assisted in getting the app downloaded and explained how your system works. She was very professional and patient with me, as I am not efficient at navigating the internet. She's definitely a keeper.
Andrew, Engrid is a fave with us and our Freshly family members -- thank you so much for your review! I can just picture her appreciation of your review!
I needed assistance on my very first order. Fiba was kind, respectful, and most importantly, patient. I will be placing orders in the future and have confidence that my questions will be answered promptly with kindness and respect. Thank you, Fiba!
J. J., you are most welcome, and thank you for the stellar review. Always remember that we're here for you 24/7!
I was having problems updating upcoming orders to include different meals. The customer service representative really helped me walk through the steps I did it to make it happen correctly!
John, we're here to be of service... for any issue big or small! I'm so glad you engaged with us today and that we helped you with your order. Thank you, thank you for your review!
Freshly customer service representatives are always helpful. I had another awesome experience with Diana S. Today. Thanks Freshly!
You are most welcome, Christopher! I want to thank you for taking your time to review Diana today! I appreciate you and I know you'll put a big smile on Diana's face when she sees your review. Thank you, thank you.
Excellent. Very helpful with the problems I was having with the Freshly screens. Patient and understanding.
Diana, thank you for chiming in today with your review of your most recent Freshly experience! I'm very happy to know you were treated with respect and some good 'ol Freshly love. Thank you, again!
It was very easy and Nikki took care of exactly what I needed. I really appreciated the help and kindness.
Meghan, thank you so much for the stellar review you provided to Nikki! When you said you were treated with kindness, you melted my heart -- I believe every interaction one of our Freshly family members has with us should always represent the kindness that everyone deserves to receive. Thank you for sharing your positivity with us today.
Thank you for your empathy when my mothers Christmas gift was delivered with the incorrect food. She has food sensitivities so it almost like the gift was mute with what had been delivered. A full refund allows for second try at getting the gift right.
Tara, I'm so sad to hear your mother received meals she did not order, and I'm very thankful that we made things right by you and your mom. Thank you for your kindness in sharing your Freshly story with us today.
Alejandro was great and resolved my issue. I don't know why this has to be fifty characters...
Thank you for your kind review of Alejandra, Christine! I know you've put a smile on Alejandra's face today. Thank you, thank you.
Thanks for great customer service! He was very helpful and efficient.
Thank you for sharing your 10/10 customer service experience you had with Josh! I'm excited to let him know.
They were very helpful and answered my questions. Looking forward to getting our first meals.
Hi Melissa, and we're looking forward to cooking for you. Thank you for sharing your positivity with us today, and WELCOME to Freshly!
I had to contact Freshly concerning the fact I didn't realize there were 2 different accounts with my name open. "Josh" was extremely helpful making sure my personal information only included this email account & ph# *******800
Oh no, Andrea, I'm sad to hear this issue surfaced, but I'm very proud of Josh for taking good care of you. Thank you for sharing your experience and for the 5-star rating!
The bot was ok but the human was way better. Everything was explained and the meals were changed. Kind and courteous service. Much appreciated!
I'm happy to hear that one of our live representatives was able to help you in changing your meals! Thanks for sharing your experience and for the 5-star rating, Barabra!
In the chat app,, everything worked perfectly. An easy way to cancel an order. Thank you
Thank you for rating us, Loydell! Josh will really appreciate your feedback and I hope that we can cook for you again soonest. Thanks again!
Forgot to update my meals for the week and contacted customer chat. Nikki helped me update my meals it was so quick and simple
Thanks for the perfect 5-star rating, Rudy! I'm happy to hear that Nikki did an excellent job in helping you with updating your meals.
We had to cancel our subscription due to a family emergency. Belle U was great! It was done by chat and she was friendly and efficient! Not once did she try to talk me out of canceling or sell me something else. When our situation passes, we will be back!
Cynthia, my sincerest best wishes to you and your family! I'm very proud that Belle not only helped you but did so in your time of need. Thank you for taking your time to review Belle and we'll see you when you are ready to reactivate.
This order was a gift for my friends in Van Nuys post surgery. They loved the meals as did their friend who was there to provide assistance. The portions were perfect and preparation very easy. As a result of their rave reviews, I will treat myself in the new year once I have cleared out my refrigerator. Unfortunately, I did not record the name of the person on chat, but many kudos to her for a seamless transition and transaction
Esther, what a kind soul you are to take care of your friends when they are in a situation where cooking meals may not be high on their list of interests. I'm very happy they've enjoyed their meals, and we'll gladly cook meals for you anytime you want us to! Thank you for sharing some fun Freshly feedback!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bernadette, one of the most important things to us is ensuring that we're assisting our customers in an efficient and timely manner. I'm delighted to learn that it was accomplished today. Thank you for sharing some Freshly love today!