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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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DJ was very helpful. Only cancelled because I ordered this as a surprise for my husband but he didn't want it.
I am a new customer and received 1 of my meals damaged. I was able to do a Chat support with a representative and Absolutely LOVED the efficiency and customer care service I received. Definitely top notch. Thank you for assisting me.
Well, I never want to hear of a damaged meal package, but I'm glad we got you taken care of with this issue, quickly! We're here to assist you, and I want you to know we're more than happy to give that assistance!
I am new to Freshly and had questions about cooking and Mary F who helped me was incredible! She responded quickly, was very knowledgeable, and made the experience painless!
Matt, that's Mary for you! Full of information and a caring spirit! I'm so happy she got you all taken care of with her quick and helpful assistance! Thank you for sharing your experience!
My order was due on Friday but didn't make it here and no deliveries on weekends so food is spoiled. Mel with customer service was very helpful and credited my account plus and extra amount for the inconvenience. Also she was able to change my delivery day so hopefully this won't happen again! Very good service!
Oh no, Janice! I'm so sad to hear this! I'm so happy to hear that Mel assisted you with changing your delivery day, and let's hope that's the cure! I want to thank you for being very understanding, and I know Mel is proud to have been of assistance!
Easy to work with and quick and solving my troubles. Would recommend this service to anyone who needs it.
Mike, thank you for the vote of confidence! I'm pleased to know that you were taken care of quickly with your customer service need! I hope you continue to enjoy your meals!
Great customer service — I reached out to cancel an order (that had already been submitted) via the chat support and they were able to help me out within minutes. Thank you!
Chris, I'm pleased that you had your delivery issue resolved! We're always here to help -- even 24/7! Thank you for letting us know of your customer service experience.
Very friendly and easy. And was also able to help me with a change of address.
I like friendly and easy too, Dennis. I think we'd both agree that is the way customers should be treated. Thanks for the fun review!
She was able to resolve my issue in a timely manner and made sure that I was taken care of.
Quevin, my day is made if your day was made! Thank you for your kind words on the customer service Bea provided. Rest assured I'll make sure to pass along your wonderful review to Bea!
From start to finish everyone was a pro and 1/2! I'm super happy that y'all were able to accommodate my concerns in such a swift way. I'm over the moon happy about this service
Marcus, if you're over the moon happy with our service, I feel like I'm going to Mars! Thank you so much for the positivity, and I'm happy we were there to assist you with your issue today! Thank you for being the best part of Freshly!
It was very easy, taken care of quickly, and the agent was friendly and professional.
David, if you received wonderful customer service, with it being friendly and professional, what more can I say! Oh... THANK YOU! I truly appreciate your kind words.
I ordered one time only for sick family. Kimberly A. Helped me understand how Freshly works and solved my concerns. Thank you Kimberly
Carol, I'm so sad to hear of any illness in your family, and I hope the Freshly meals you ordered were of benefit to them! I'm thrilled that Kimberly was there to assist you, and my sincerest best wishes to you and your family!
Jim, you're welcome! I can tell you we take great pride in our customer service! I'm so happy we were able to assist you!
Helped me with needing to skip 1 week of meals. Able to give me a refund.
Jennifer, I'm happy to hear you got taken care of! Please know that we're here for our customers 24/7.
Tried to change menus. Didn't have much success. My menus are the same every week. That is depressing. Hope we can come up with something more palatable.
Ruth, thank you for your honest review! I'm so sad to hear you're having an issue updating your weekly menu, and I want to make sure we assist you. We're here for you 24/7. If you'd like to reach out to us at [email protected], we can make sure we walk you through how to update your weekly meals to the choices you want. And, if you wish for us to update your choices for you, just reach out to us via chat, phone, email -- we're here for you! We also have up to an additional 23 hours to make changes to your meals after your weekly deadline -- if that is easier for you!
Raffy is a freaking life saver. I changed my meals on the wrong week and was super upset when 6pm rolled around and it was processing my meals from the week before. He was able to go in and fix it for me thank goodness. Now I won't be cranky with the same meals from last week lol :) thank you so much Raffy for all your help and patience!
I never want to see a cranky customer either, Morgan! I know that people want to change meals to their liking and preferences, and we want that, too! I'm glad that Raffy still had time with the kitchen to be able to change your meals! Thanks for the upbeat review, and rest assured I'll let Raffy hear your kind words!
My order was supposed to arrive today and it didn't, but MARY F help me out and told me what happened and it will come tomorrow.
Oh no, John, I'm so sad to hear this! I would like to thank you for your patience and understanding. While disappointing, I'm so happy to hear that Mary stepped up to the plate, gave some insight into the delay. A gave you some assurance to the delivery being on its way. Thank you for sharing your experience, and I'll be very happy to let Mary know she did good. Thank you for being the best part of Freshly!
France handled our concerns quickly and with a great solution. We are very happy with her service!
A job well done for France! Thank you for sharing your experience, Emily.
I asked Cassie some questions about the cancellation policy and also whether the meals could be frozen. She was very helpful and friendly, and it was a pleasant experience chatting with her. This makes me impressed with your Customer Service organization.
We're so delighted with how Cassie assisted you today! Indeed deserves a shout-out. Thank you for reviewing us, Carol!
My order issue was handled promptly and so well. Customer service was great and made the entire experience go smoothly!
That's the goal! Hearing this fantastic experience inspires us to do better every day. Thank you for the stellar rating, Caitlin!
I forgot to skip my order for this week and Raffy helped me out I told him What happened. In seconds Raffy helped me out and always asked if there was anything I needed. Thank you Raffy
Thank you so much for taking the time to leave an excellent rating with your experience, Mike! Indeed, Raffy deserves a shoutout for his excellent service! I'll be sure to let him know how much you appreciate it.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Diane, you tried and I appreciate it! Seriously, thank you for giving us a shot, and I'm glad to hear you were happy with us! I'll make sure that DJ hears your review as well! Thank you!