On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Jess answered my questions thoroughly & even provided add'l info. I'm going to take 2 week trial.
The customer service rep was able to manually fix what I had evidently messed up by not using an email link (I had just jumped into my app to turn deliveries back on). She also confirmed timelines and deadlines to be sure I knew when the next orders would be arriving.
Hi Chad! Thank you for the stellar review! I'm really glad to hear everything got sorted out for you! If you ever need assistance with anything, we're here to help you 24/7!
Excellent service, food and delivery. Absolutely no complaints.
Hi Sherilyn! I'm glad you shared your excellent experience with our service, and I hope you continue to enjoy Freshly!
She's great! She took care of everything that was requested on the chat and it's very much appreciated.
Thank you
Hi Lisha! You know it's amazing when customer service when everything gets taken care of! I very much appreciate your kind words. Thank you!
Nikki quickly helped me out! She needs a promotion! Great customer service
Hi Matt! I see Nikki is on top of her game again! This review will surely be shared with the team! I thank you for being kind and letting us know. I hope you continue to enjoy the service and your meals!
I recently had my gall bladder removed in an emergency surgery and am still recovering. As a result, my body cannot fully digest fatty acids quite yet. Unfortunately, the pesto sauce for the meal I had selected while great had caused great discomfort and I only found out after it was too late to change the next weeks meals due to my work schedule. They could not swap the meal, as they had started preparations already. Instead they compensated the two meals that could not be swapped with no hesitation. Great customer service from agent Raffy at 10:30pm. Highly recommend.
Navid, first of all, I hope you're feeling much better, and my best wishes for a full recovery! I can tell you without hesitation, you're welcome! I'm so proud of Raffy assisting you with this issue, and making your experience a bit nicer! Thank you for sharing your wonderful review, and I hope you continue to enjoy the service and your meals! Keep getting well!
Harper and Jonathan were both very helpful and were able to help me with my mistaken order. The process was much easier than I expected and I am very pleased with the outcome.
Evan, we do want to make things as easy for our family members as possible! I'm so glad that Harper and Jonathan were able to assist you! Thank you for your 5-star review, and I hope you continue to enjoy your meals!
Erin, sounds like we communicated with you well! Thank you for the thumbs-up!
I'm so proud that Dexter was able to answer and resolve your concerns, truly a great customer service experience! Thank you for your 5-star review, Eva!
Ivy was very helpful in taking care of me. Very professional, All was taking care of promptly.
Providing the best customer service experience has always been our goal and I'm glad to hear that Ivy was able to provide you that! Thanks for taking the time to share this amazing review with us, Michele and I'd be sure to share your kind words with Ivy!
I have a family emergency and needed my current in progress order routed to a neighbor. Nikki was very helpful in getting this done quickly and professionally.
I'm elated to hear that Nikki has been really helpful in assisting you with your situation, quick and professional, love it! I'd be happy to share your amazing review with her. Thanks again for the stellar rating, Rebecca!
Agatha is the BEST! I was previously working with a different agent but the changes were not applied to my order. So I got back on the chat and was connected with Agatha. She was prompt, communicative and understood my issue then easily resolved it to my great satisfaction!
Hello Shana, thanks for sharing this review! While I'm sad to hear that it took some time for your situation to get resolved, I'm truly delighted to hear that Agatha was there to resolve your issue. I can't wait to share this with our team to give Agatha the recognition she deserves for the job well done! Thanks again for the awesome rating!
I was very happy with Ron M. Who took care of me with customer service. I am very pleased with Freshly overall.
I'm glad to hear that Ron M. Was of great assistance to you, Sigrid! I'll let Ron M. Know about this! I hope you continue to enjoy Freshly!
I was overall satisfied with the level of support I received from Cassie during our chat. She informed me that the insulation I've been receiving in my subscriptions is temporary due to a shortage. She heard my concerns and will give my feedback to those who need to know.
Sounds like you're in the right hands! I'm extremely happy to hear Cassie was able to provide you the information needed to handle your situation! I'm sure, she'd be so thrilled to hear your kind words! Thanks for your review, Brandon!
Hi Scott! Thank you for reaching out to us today to share your review, 5-stars for Mel, and I know it's appreciated!
My order never shipped, in following up with Ivy in the chat I was satisfied with the refund and credit to my account. Ivy was very kind and helpful. While not happy with no food arriving this week and having to now go grocery shopping, I am satisfied Ivy did everything she could.
Loni, I appreciate the honest review. While I'm really saddened to hear that you had issues with your order, I'm glad that Ivy provided such satisfactory service and went above and beyond to handle your situation. Again, thank you for the review!
Great customer service, Diane was able to change my meals last minute for me.
Yay, Diane! I see she came in and assisted with not much time on the buzzer -- Yay! I'm glad you got all taken care of, Jesus! Thank you for sharing your fun review!
Contacted support because our meals were delivered to our old address. Mel was very helpful.
Yay! This is so awesome to hear! It's always pleasing to hear that our customers receive a top notch customer service experience. I can't wait to let Mel know!
Ivy helped me with exactly what I wanted and even went over the top to put in a promo code for me saving me the time and hassle. Excellent customer service.
Wow! Thank you so much for this incredible review, Levi! I'm ecstatic to hear that you received an excellent customer service experience with Ivy. That's the experience we strive for! Thank you for sharing!
Mary F was great. Quickly solved my issue and hopefully fixed the delivery issue that my address has caused. Thank you!
Abby, I want you to know that we'll always do our best to assist, so I'm glad you had a great interaction with Mary! Let's hope that the delivery issue is satisfactorily addressed so you can enjoy your meals! Thank you for the shout-out on Mary!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eve! I'm thrilled that Jess was of great assistance to you, and I know Jess will thank you for the shout-out! I hope you enjoy Freshly!