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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Raffy helped me quickly answer all my questions and concerns. I love that you guys have live customer service chat.
MARY F was super friendly and helpful when I had an issue. She was quick too, and even though I was stumbling over my thumbs as I typed, she was able to follow along well and with patience.
We totally agree with you, John! Indeed, Mary is very efficient and always at top of his game. We're so happy to hear that he was great of assistance. Thank you for the 5-star rating!
I had an issue with my scheduled delivery, so I went on the app and got the help I needed very promptly. Raffy was so nice and helpful! I love Freshly!
Sounds like Raffy's on top again today! Thank you for leaving your great review, Charlene! Raffy will be so glad to hear your appreciation!
Mary F. Was helpful, responsive, and quick to help me temporarily pause my subscription. Meals are so good-can hardly wait to get back and restart our subscription.
Thanks Mary!
Heidi, thank you. I can tell you the customer service experience means a lot to us, so I'm glad that Mary came ready to go all out for your experience. Thank you for taking your time to reach out to us to let us know!
Had to cancel a week and Raffy was very helpful and got my order cancelled
I see Raffy hit another customer service home run! I'm glad you chimed in to share your experience, Gina. I hope you continue to enjoy your meals!
The quality of the meals is mostly excellent. I have a lot of vegetables which I would not bother to cook otherwise. I like the variety and the continual introduction of new meals.
Carilda, your kind words truly made our day. Thank you for sharing your stellar experience. We hope you continue to enjoy our meals, Freshly-fam.
I did not know how to apply a promo code that I received via email. Mayumi was able to help me quickly!
Yay! We're so glad that Mayumi was able to help out, Vicky W. Thank you for your shout-out.
Cassie very helpful answering all my questions through first-time chat for a possible first-time customer.
Indeed, Cassie is very kind and efficient in her role, B P. We wouldn't let the day end without telling her how she was great of assistance. Thank you for your wonderful feedback!
Mary F. Provided me with a professional, knowledgeable and prompt resolution to my issue. Great customer service.
Michael, we're so glad to hear about your stellar customer experience with Mary F. We'll surely share your thoughts with her together with the team. Thank you for your 5-star rating!
Food is always on point and if (exceptionally) something happens the customer service is always there to help! Never had an issue.
Yay! We love that you love us, Martina V. We hope that you continue to enjoy our meals. Thank you for sharing your stellar feedback.
Very helpful and answered my question. She was able to check out the problem I was having and told me that everything was fine and I didn't need to do anything. She also did this in a very timely manner. She was also extremely friendly.
While we're sorry to hear about the inconvenience, Jeanna B. We're so glad Mayumi was very efficient and was able to help out. Thank you for taking the time to share your thoughts.
I would just like to say that Ivy was very helpful with my questions and very good. This person is an asset to your company.
Customer satisfaction is one of our top priorities. We will give Ivy a shout-out for her incredible work. Thank you for reviewing us, John B.
Had a bit of a delivery snaffu. Reached out at 10:30 pm. Really didn't expect to get ahold of anyone, but luckily Gabbie was available to help. She was extremely pleasant and helpful. She clearly cares about doing her job well. We got everything taken care of and I couldn't be happier.
Ray, what a wonderful perspective! You had a delivery issue, but you reached out to us in a positive manner. I want to thank you for your understanding, and I'm so happy that Gabbie took good care of you. I agree, Gabbie is very helpful and pleasant -- I'm thrilled she took a situation that may have been lemons and turned it into lemonade.
Had an issue with one of my meals there were a couple small pieces of what looked like wood in my bowl and the service rep was very nice and reported it so won't happen again and gave me a credit. Great customer service
Samantha, oh no, I hope that wasn't the case! I hope you know you can reach out to us any time to visit with us -- whether it be to share a concern or a compliment. Also, always feel free to reach out to us at [email protected] if I can be of further assistance.
Spoke to a customer representative named Jassy and she was very helpful! She was able to provide me with a full refund when I wasn't satisfied with some of the meals that were about to be delivered to my house
Eileen, I want you to be happy and it sounds as though you are! Jassy took good care of you, and I know she'll appreciate hearing your kind words! Thank you for sharing your thoughts!
Always great to deal with when contacting customer support, and the meals are great!
Derrick, I love it! You can reach out to us any old time! I'm so happy you're enjoying your meals, and I thank you for reaching out to us with your positivity!
Needed to cancel my next weeks order, and Mary F was able to help me do that, since I missed the deadline for today.
Oh no, Kathleen! I can see why that would be an honest mistake with the driver, so I'm very pleased that Cassie got this straightened out so your meals are delivered to the correct house! While I'm sad this was an issue, I'm very happy to know it got resolved. Thank you for taking your time to review Cassie!
Cassie was patient and got my request done, great service, very nice
Rita, thank you very much for your 5-star review! I'm glad Cassie stepped up to the plate and helped you out! Of course, I loved hearing you felt it was great and nice customer service. Thank you for the shout-out!
I needed a delivery cancelled and this was handled quickly.
Hi Kimberly! Thank you for the kind words! I'm happy Ron M was able to assist you with your delivery cancelation! I know Ron M will enjoy hearing this as well!
Lime was great! She listened patiently as I ranted on about a problem with how my order was delivered improperly yesterday. She was very professional as she responded to me calmly and respectfully and she didn't try to rush me off the phone. She waited until I was calm and happy. I really appreciated the way she responded to me and I hope you realize what a treasure she is to your company.
5-stars across the board! Lime has done hit it again! Reading your review just proves how much we should treasure Lime and I'm sure she'd be more than ecstatic hearing such kind words from you, April! I really appreciate you taking your time in sharing your experience with us -- thank you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay, Karin! Yay, Raffy! I'm glad you were satisfied with your customer service experience! Thank you for the 5-star rating.