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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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There was a mistake in the price of my order and the rep fixed it. She did great. Thanks.
Hi Reese, thank you kindly for your review! I'm so happy that we got that corrected for you and to your satisfaction! Thank you for sharing your experience with us today!
Ron was very helpful. Meals are excellent and ready in 3-4 minutes.
Hi Carolyn, thank you for your 5-star review! As much as you enjoy your meals, you might not need 2 subscriptions! So, I'm so happy that Ron assisted you with this! I know Ron will be thrilled to see your review!
Nikki was able to correct the issue I was having and provide information as well as the applicable refund. She understood my issue of two accounts somehow and offered a solution promptly. Thanks so much!
Hi Amber, we're thrilled to hear that Nikki was able to help out. We'll be sure to share your thoughts with Nikki and the rest of the team. Thanks for reviewing us!
I have had a great experience with this service. The food is great, I haven't had one meal that I haven't enjoyed. Customer service is great as well. I forgot to skip my delivery this week (going on vacation) I called and spoke with Allie who canceled it for me with no issue. Try this service you won't be disappointed!
Hello Asia! We're so glad to hear that you're satisfied with our overall service and at the same time, we're so happy that Allie was able to help out. Thank you for your stellar feedback, Freshly fam! We hope you continue to enjoy our meals.
Quick, easy, didn't waste time. Fantastic service.
Nathan, quick and efficient service is what we aim to provide to our valued customers. Thank you for reviewing us! We appreciate your 5-star rating.
Problem was addressed in a matter of minutes and was given credit for the trouble
Eitan, thank you so much for your 5-star review! While I never want to hear of any issue, I'm so happy to know that we came through with stellar customer service and got you in and out in a matter of minutes! Thank you for sharing your experience!
Hey, Brian! We're so delighted that we were able to make things right. We appreciate your feedback!
Well mannered and she showed me professionalism- she knew what she was doing.and answered every question I asked.
Another smooth and easy experience here, and we'll never get tired of hearing this. Thank you for the stellar rating, Daryel!
Agent was fast and courteous and encouraging when I thought I was stuck with an order of 12 of the same dish. It was my mistake but the agent patiently stayed on chat while I chose new dishes.
These things happen, and that's okay because we got your back! We're so delighted that everything has been smooth and easy for you. Thank you for reviewing us, Sharon!
Just had a couple of questions on reactivating and changing # of meals, etc.Chat was very helpful. Food was good and we're going to restart it.
We're happy to cook for you again, finally! If you need help with anything, know that you can also reach out to us at [email protected].
I had a few things come up, and Freshly has always been AMAZING when it comes to customer service, food quality, and just generally increasing quality of life when it's hard to find time to cook.
That's the goal! Thank you for sharing your wonderful experience with Freshly. Rebecca! Feel free to reach out to us at [email protected] for assistance. We'll be there to help!
Fast and friendly. Jessy told me what she was going to do and took care of the issue.
Hi Venessa! Helping people as nice as you is easy! I definitely enjoyed hearing that Jessy was awesome with the customer service! Thanks for your review!
Raffy was very kind and helpful. Thank you for your time and assistance. Great customer service, I appreciate it.
I'm beyond delighted to hear that Raffy was great of assistance and in providing you excellent customer service! Thank you for letting us know that he treated you golden, Paula!
The person was very helpful jazzy we are on vacation and I needed to cancel till we get home!
Yay! Another great story of a customer being assisted by Jazzy. Thanks for the shout-out, Linda!
Had a meal come unsealed Ken issued me a refund. Very quick and great customer service
While we're sad to hear about what happened to one of your meals, I'm very proud of Ken and his willingness to step up to the plate and take care of you with this issue! We can't thank you enough for this stellar rating, Ryan!
I'm glad to hear you've received excellent customer service! Thanks for sharing this with us, and we appreciate your 5-star review, Tim!
Ken was an amazing agent! Excellent customer service.
Hi Brenna! I'm pumped to hear that you received excellent customer service from Ken! Thank you for the 5-star review!
Mary F, helped me with a question regarding meal changes. She was helpful with answering my questioens.
We're so thrilled to hear about your awesome experience with Mary F, and thanks for your stellar review, Eva!
Cancellation due to change in health status. Service and food were very good. Cassie was very helpful assisting me with the cancellation process.
Thanks for sharing your awesome experience with us, and we'll be sure to give Cassie a shout-out for a job well done. We hope we can cook meals for you again soon!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary, yay, thank you for the nice review of Ron! And, lest I forget, yay Ron for being attentive to you! Thank you for sharing your experience!