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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Nikki, my virtual agent, was quick to respond and got my problem solved.
Agatha was extremely professional, kind and understanding about this week's delivery. It isn't an easy job to listen to people complain to you all day and she handled our situation like a pro. She should be recognized as a top employee. - review coming from a former customer service rep manager
Hi Corinne! First of all, thank you for the very kind words for Agatha -- amazing, isn't she?! I want to thank you for taking your time to share your experience with Agatha, and I know she'll love your feedback! We do take customer service seriously, so I'm really glad that Agatha received 5-stars across the board!
There was some sort of account mix up and my promo code wasn't applied. She got to the bottom of it and fixed it quickly.
Hi Michaela! Thank you for your 5-star review! I'm glad that your situation got handled and fixed quickly! You rock and I hope you continue to enjoy Freshly!
Great, everything was taken of care of. Meals were changed and I appreciated the help provided.
Hi Eamon! Thank you and I appreciate you letting us know about your stellar experience and I'm happy to hear that everything got taken care of! Have a wonderful day!
I needed to change my order and Jess was very helpful. I was able to change my order via the chat function which made it easy to do while at work.
Hi Robin! I like to see when customer service just makes it easier for our customers, and I'm very glad that Jess didn't disappoint. I appreciate you taking your time to review us! I hope you continue to enjoy the service and your meals!
Within minutes I was able to double check my delivery times I needed to reschedule a delivery date due to vacation
Ivy was awesome helped me right through it very quickly
Wow, Ivy has done it again, quickly and efficiently! Thank you for sharing your wonderful customer service experience, Amy! I hope you have a great vacation!
Hi Tony! Another fantastic experience of a customer being assisted by Jess. I'll make sure she gets a shout-out for this! Thank you for the review, Tony!
Missed the cut off for changing my meals and Raffy was able to help me switch them out very quickly!
Hi, Miguel! I want you to know we always want what's best for our Freshly family members, including cooking the meals for you that you want! I'm pleased to know that Raffy was still able to make those changes for you before we started cooking! Thank you for sharing your experience with us!
Cassie was great at helping solve my issue! She was fast and got my issue solved in just a couple of minutes.
Hi, Melissa! Thank you for the stellar review of your customer service experience you had with Cassie. I know Cassie is quick on her feet and always able and wanting to assist our Freshly family members. I'll be more than happy to pass along your kind words to her -- she'll love hearing from you!
Great experience with the bot and with live agent. Very fast responses and instant help.
Abdiel, thank you for reaching out to us! I loved the double compliment on both the bot and a live human being! I'm glad we made your experience with us pleasant!
I was able to quickly resolve my concerns within minutes thank you
Joe, I agree, customer service in minutes is outstanding! Thank you very much for your 5-star review! I can tell you that we're always here to assist you -- 24/7! Thank you for reaching out to us!
Received an incorrect order this week and connected with Ivy who was very professional and help resolved the issue quickly.
I'm so sorry to hear that you received an incorrect order this week, G! I'm ecstatic to hear that Ivy was very professional with the way they handled your concern! Thank you for the shout-out and the 5-star review!
Cassie was very helpful in helping me change my order
Hi Julia! Thank you for sharing your wonderful interaction with Cassie! I'm so glad she was able to help you with changing your order! I hope you keep enjoying the meals!
Quinn was sever helpful and friendly. The meals taste good, the choices are many.
Hi Carlene, thank you for the review! I'll make sure this recognition of Quinn gets shared with the team! I hope you continue to enjoy our meals!
My issue was resolved in minutes! Didn't waste time. Thank you
Hi Fadia! Thank you for such an amazing review! I'm really glad to hear that your issue was resolved quickly! I hope you have a wonderful day!
The human I chatted with was very helpful and answer all my questions and also sent links to help
Hi Leah, thank you for your honest review! And, yes, we do have humans who assist our Freshly family members. And, for those that love technology, we have our own friendly bot! Thank you for sharing your experience with us!
I was not satisfied with my meals. Omid was very helpful and offered a partial refund.
Oh no, Jenn, I'm so sad to hear this. Thank you for your honest review. I'm happy Omid assisted you and always feel free to reach out to us at [email protected]. We're here 24/7.
A mistake during the subscribing process has been quickly resolved by Cloie at CS. Eager to find out how the food is tasting.
Mircea, thank you so much for your awesome review! I'm glad that Cloie was of great assistance to you. I wish you a wonderful day, and I hope you enjoy your meals! Welcome!
Fast and efficient customer service was provided. Ivy was super friendly and helped me with my issue I had applying my promo code. Thank you!
Oh wow! Thank you very much for this fantastic review, Shana! It's great to hear that your promo code issue was resolved fast with the help of Ivy!
Chat session was very quick and efficient.
Arjen was very helpful.
Answered all of my questions.
Very pleased
Hi Gardenia! Thank you so much for sharing your experience with Arjen! I'm ecstatic to let him know what a fantastic customer experience he provided today. Thanks for being part of the Freshly fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole! I'm pumped up to hear that Nikki was able to quickly resolve your issue. Thank you for sharing your great customer service experience with us!