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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The customer service agent was very friendly and he
Answered my question promptly and took care of everything!
Mary was wonderful and was so caring. We will recommend Freshly to others. Their food and service are top notch.
We appreciate you for sharing Freshly love, Gregory! We're so pleased to know that your experience with us was beyond spectacular. We'll be sure to let Mary know!
I messed up my meal selection and freshly Kim A. Was very nice and helped me correct my error in a timely matter
Thank you for your 5-star review, Sharon! I'm so relieved Kim was there to make things right! She will be happy to hear your wonderful review!
Raffy was incredible! He solved the two issues I ran into and helped me so quickly I couldn't believe it! I really appreciate his help, and am impressed with Freshly's level of customer service!
Thank you for your amazing review, Grace! We're always proud of our world-class customer service experience, and I'm so glad Raffy assisted you very well! He will hear how much you appreciate his help!
Raffy is definitely on a roll today! Thank you so much for your awesome review, Ken! While we're sad to see you go, I'm relieved that Raffy was there to take care of you and your request! We appreciate you for being part of our Freshly fam!
The attendant was efficient and professional they took care of my dilemma their help was appreciated
That's where we pride ourselves -- top-notch customer service! Thanks for taking the time to review us, Nicole!
Ken was very helpful in solving my issue! He was able to do it quickly and efficiently.
We're glad to hear that Ken was very helpful in assisting you with your concerns; we'd be sure to share your shout-out with him! Thanks for your review, Brianne!
Agent was knowledgeable and understanding
Was very helpful and was able to quickly solve my problem
A real asset for Freshly!
Jess was quick to resolve the issue. Excellent customer service
Hi Nitin. We're so happy to hear that Jess was great of assistance and provided you a quality customer service experience. Thanks for rating us!
Mayumi was very helpful today. I was having trouble with ordering and skipping meals for a week
Hi Susan, thank you for sharing your customer service experience with Mayumi. Glad Mayumi was there to help you in skipping a week. Thank you for your review. We can't wait to cook for you, soon!
I had a very pleasant call with customer service handled by Quinn S. She was very friendly and helped me with my issue efficiently and effectively. Thank you!
Hi Chris, thank you for your fun and wonderful review! I'm so happy Quinn was there to help you out. I hope you continue to enjoy our meals. Thanks for reviewing us!
Hello Ann! We're so glad Cassie was very efficient and quick in handling your concern. We'll be sure to give her a shout-out. Thank you for your stellar feedback.
Difficult to get my message across. Have had chats with other companies and it was like having a phone conversation.
Hello Jeanette, we truly appreciate your honest and valuable review. We're so sad to hear this but we're welcome to hear any additional feedback you may want to provide. Please feel free to reach us at [email protected], I'll also be reaching out to you via private message to see if I can be of further assistance. Thank you for taking the time to share your thoughts.
Very good
She was very helpful she helped me increase my order.
Hello Sandra! We're so thrilled that you've been enjoying our meals. Thank you for reviewing us. Have an awesome day, Freshly fam!
Very quick and helpful satisfied customer will tell friends and family about Freshly
Hi, Alphonso! A brief, but ever so meaningful, review! Thank you! I'm happy when you're happy! And, if you're praising Freshly with others, keep in mind our Refer-a-Friend program. Both you and you're friend benefit! What could be better, right?!
... I'm an old, handicapped attorney who is trying to get with the brave new world program of online food delivery; I got a little confused, but Marge. S. was able to assist me... she was courteous, gracious, and understanding, and the issue was wholly RESOLVED...
Hi Terry, and thank you for your kind review. I bet you're not old, rather experienced! Welcome to Freshly and your exposure to online meal deliveries! I hope you enjoy it! Thank you so much for your wonderful comments on your interaction with Marge -- I agree, she is a saint! And, so are you!
They have never been late with deliveries, wide selections of meals including seasonal ones. They've recently helped with an order that I needed help with.
Thank you!
Hi, Binesh! What a wonderful collection of accolades on your experiences to date with Freshly! I hear you're enjoying the meals with on-time deliveries -- sounds like things at going A-Ok! Thank you!
Did exactly what I need her to do and she was prompt with her service.
Hong, thank you so much for your 5-star review! It's good to know we got you in and out with your issue!
I had tech issues when I tried to change my meals, and the customer service agent was super helpful and friendly. I previously had an issue with our first delivery (one of the meals was missing), and that agent was very helpful as well. Customer service is really fast and easy to deal with.
Hi, Laura! Thank you for your review and I'm glad our customer service was shining bright to help you! While I never want our family members to experience any issues, I'm glad we were there at the ready to assist you. Thank you for sharing your experiences.
Needed help getting meals I wanted. Ron M. Was very helpful.
Hi Richard! That's so great to hear and I thank you for letting us know about your experience. Customer service is important to us, and I'm very proud that Ron M came through for you.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Susan, thank you for the shout-out on the service you were provided! I want to sincerely thank you for taking time in your schedule to share your experience! Thank you.