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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Quinn was very helpful and professional today when an order was charged to account without my knowledge or request.
Hi, Vanessa! I can tell you we always aim to please! I'm very pleased that Quinn was able to be of timely assistance today! Thank you for sharing your experience with us!
It seems I'm running into the same problem week after week. My meal plan will change from either 6 or 10 meals. When I go to make changes, I delete the meals you've carried over into my cart, I add new ones to my cart but it's not saved. Why on earth would you automatically place 10 meals in my cart and the same 10 meals? Do you honestly think I want to eat the same meals over and over again. This is very frustrating and time consuming that I may have to try a different company
Hello Rose! I'm saddened to hear about this experience. I'd certainly like to look into this and see what I can do to help. I'll be reaching out to you privately to see how to further assist and get this fixed for you. I hope that we may have an opportunity to make this a better experience for you!
Easy and fast solution, app wasnt letting me add pictures
Hi Maria! Thank you for taking the time to leave this stellar 5-star review! I'm happy to hear you received a fast and easy solution today!
Hi Erik! Thank you so much for taking the time to leave this wonderful review! I love to hear that your Freshly experience was nothing short of efficient and outstanding. Thanks for being part of the Freshly fam!
Jess was SO kind and attentive with my customer service need. He was able to save my meals to the following week as i had a business trip pop up and would not be home.
Yay! Thank you so much for this fantastic review, Amanda! I'm so glad to hear you had such a helpful and efficient experience with Jess! I can't wait to let him know that he's been made a Freshly superhero for the day!
Gabbie and Christopher turned a really hard day into an amazing experience. My box was stolen off my porch and Christopher remedied the situation. He was fast, empathetic, and made me feel better.
Gabbie was efficient, kind, and understanding. She put a note on my account, and also showed empathy.
Freshly has the best customer service I've experienced in a long time. Good work!
Oh wow! Thank you so much for this wonderful review, Kade! It's always so rewarding to hear that both Christopher and Gabbie made your customer service experience one of a kind! And that they were able to turn that frown upside down. I love to hear it! We appreciate you!
Jassy was able to resolve my request in minutes! Very quick and easy to work with.
Cassie, I learned a long time ago from a very wise person -- quick customer service is always better than slow customer service. All kidding aside, I take great pride that we not only provide kind customer service but, as much as possible, get people taken care of promptly and respect their time. I'm very happy that Jassy epitomized that work ethic in her interaction with you today! Thank you!
Quinn went above and beyond to help resolve my issue. Very pleasant and easy to work with. Just what customer service should be.
Hi, Deborah! What is so nice to hear is, "just what customer service should be" -- and, I agree! I'm so proud of our customer service. I can tell you we always give our best to help our Freshly family members. It was so pleasant to see your thoughts on the customer service you received from Quinn! Rest assured, I will let Quinn know of your kind review! Thank you!
Thank you kindly Ken for all your help to skip our order for next week delivery
John, I appreciate the shout-out on Ken and I know he will as well! We're always here to be of assistance, and I'm so glad that Ken helped you today! Thank you for sharing!
Mary F. Was very polite during my chat. Thanks for the quick responses and helping me get things resolved.
Jen, thank you so much for your kind review! I see Mary came through with her normal level of excellent customer service that you appreciated. Kind, quick -- that is Mary's style! Thank you for taking your time to share your experience with us today!
Ron M: Pleasant, Professional Attitude! Although unable to make changes to Meni items for delivery on Thursday.
While changes in deliveries are not possible when it's already past the weekly deadline to give time for the preparation of your meals, we're relieved that Ron M was able to explain and sort things out to you! Thanks for sharing your experience, Ida!
Quinn S. Was very helpful and pleasant to deal with. We needed to stop our account until we get moved to another state. We then plan to restart and enjoy more of the delicious meals
It's great to know how Quinn was able to help you all throughout, and we'll be sure to give her a shout-out for a job well done! We hope we can cook meals for you again soon, Donald!
Mary F is accommodating and polite. She was able to answer all my questions.
I'm so thrilled to know that Mary F was of great assistance! Thanks for sharing your awesome experience with us, Lara!
Jess was very helpful I forgot to put my order on hold and she helped me as I moved and will be out of town
A job well done for Jess; we're sure she's gonna be thrilled to hear your shout-out, Jacqueline! Thanks for your review!
Delivery did not arrive. Jess promptly took care of it and resolved in a positive manner.
While this delivery experience is disappointing to us, we're relieved to hear that Jess was able to help you out! Thanks for bearing with us, Jeremy!
My meals were delayed by the courrier and the representative checked on the updated delivery time and verified whether the meals will be okay to consume with the extended transit time.
Jonathan, thank you for your honest review! While it always makes me a bit blue for any delay, I'm glad our customer service representative explained the situation and confirmed the freshness of the meals. Thank you for being a wonderfully understanding person! And... thank you for being part of the Freshly family!
Jassy's service was quick, they were knowledgeable, and they were fast at helping me solve my problem.
Red, sounds like a banner day for everyone involved! You're happy, Jassy's happy, and I'm happy! Thank you for being a wonderful Freshly family member!
Ken was absolutely attentive and very helpful! He was efficient and was able to help me and reassure me of future deliveries.
Hi, Staci! Thank you so much for your honest review today on the experience you had with Ken. I'm a big believer in treating people with kindness, and it certainly appears that Ken has the same philosophy through his deeds! Thank you for sharing your experience with us!
Package went missing, when I got home from work, the package was nowhere to be found, got refunded for it with no problems.
Kristine, thank you for reaching out to us, but I'm so sad to hear of this experience. I'm very happy that our customer service representative treated you fairly, and I thank you for your patience and understanding!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay for Ron! Yay for Pam! To Ron for providing excellent customer service! To you, Pam, for being the best part of Freshly! Thank you for reaching out to us today!