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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Jazzy was awesome and very helpful, helped us skip this week of meals and answered all questions that we asked. Will definitely order again and we appreciate the fast and easy responses!
Hi, Angie! Thank you for the stellar review of Jazzy! I love to see when our customer service reps provide friendly, kind, and meaningful customer service! It certainly seems as though Jazzy came through for you! Thank you for sharing your experience with us!
Jassy was very helpful in assisting me with changing my order when I missed the deadline to make changes. I was given plenty of time to review my options before I made my selections. I'm looking forward to my delicious meals.
Dana, I don't know if you're like me but when I look at a menu it takes me forever -- maybe we're just people who like meals so much, we savor our time deciding what we want! Regardless, I'm very happy that Jassy was patient and kind! When you're with us, we let you take whatever time you want!
Claudia gave me great customer service it was my first time ordering and I made a couple of mistakes and she was very helpful!
Toby, everyone is allowed to make a mistake here or there! I view it more as you being new to Freshly and getting comfortable with us! I want to thank you for sharing your experience, and I'd be remiss if I didn't say... WELCOME to Freshly!
Angel Garcia treated me with patience, respect & courtesy, which made it easy to get my question across & get an answer back right away. I truly appreciated it!
Eva, one of the most important things to me is for our customer service representatives to be kind! It sounds as though Angel came through with flying colors by providing an experience that was courteous and respectful! Thank you for being the best part of the Freshly family!
Have to leave the country for a while, talked to Quinn a customer svc agent for the company and was handled not only delicate to my situation but over and above on the handling of my issues Just another outstanding reason for the companies continued success story A real asset to the company and the products offered
Hi Brenda! Thank you for your review! We take great pride in our customer service, and I'm extremely happy to hear that Quinn went above and beyond in taking care of your situation! Thank you, again for the kind words and I'll be sure to share this with the team!
Customer service was great. I'm new, so wanted to try a few meals before another order was sent
Hi Donald! I appreciate you taking your time to review your experience with us -- Thank you for the positive comments and I hope you continue to enjoy our meals!
The customer service was great. Ivy took care of everything and was very friendly
Hi Laura, thank you so much for the stellar review! I'm really thrilled to hear that Ivy was able to exemplify the kind of customer service we want our valued customers to experience! I hope you continue to enjoy Freshly!
I had a medical emergency and was unable to skip my next delivery on 5/24. Nikki took care of the Order by cancelling and refunding the payment. She then set me up with deliveries every other week and provided a link for my review. She was very, very helpful and I appreciate that.
Hello Darlene, I appreciate you for taking the time to provide us with your rating! It's nice to hear that Nikki was able to provide you with excellent customer service and took care of your delivery! I hope for a speedy recovery and have a wonderful day!
The staff was quick to solve my issue, helpful and friendly!
Thank you for your 5-star rating, Victoria! Our aim is to provide wonderful customer service so I'm really glad that we were able to provide just that!
Ivy was polite, efficient and knowledgeable. She is a credit to the Freshly organization.
Hi Susie! Quick, efficient, while being polite and knowledgeable! Ivy sure is a huge credit to us! Thank you for the wonderful review!
Order for weeks where I'm busy and want something good, healthy and easy for lunch/dinner.
Missed skipping a week, and customer service was quick to cancel and refund.
Michael, thank you for sharing! Who wants to be bogged down in a long process to edit meals or skip a delivery. It should be easy-peasy! I'm so glad you enjoy your meals!
Excellent help from your human customer service agent via chat! I'm impressed & I appreciate her assistance. My parents will be so relieved that they will not receive further deliveries or charges. Thank you!
Kathi, you are most welcome, and thank you for sharing your experience. Whether a bot or an actual human, we're here to assist our customers! Thank you
Nikki was so friendly and helpful. She answered all my questions and helped me with my issue promptly
Noosha, what a nice thing to say, and thank you for your kind review of Nikki! Nikki is a gem, and thank you for the recognition. I'd like to recognize you as being the best part of Freshly! Thank you for sharing your experience with us!
I have difficulty getting from one page to the other on my phone. The meals are good, but the webpage is not intuitive. Jess helped me today & was nice.
Hi Julianne! Thank you for sharing your honest review and thoughts and I'm really glad to hear that Jess was able to assist you with your concern! Please feel free to reach us at [email protected] -- we'd love to hear feedback regarding our webpage!
Ivy was incredibly helpful. She helped me change my address past the deadline, and overall the customer service response has been nearly instantaneous whenever I've needed something.
Hi Gabriel! I like to hear of efficiency and friendly service! Ivy seemed to hit the goal and thank you for taking your time to review her!
I forgot to change up my meals for next week's delivery. One of the meals I was not fond of and did not want a repeat. Nikki was quick to solve my worry and changed not just one but all 3 meals for me! Now I will get a delivery of all new recipes to try. I am super excited.
Alisha, I knew the shout-out was going to be great as soon as I saw Nikki's name! She is amazing and you were in great hands with her customer service. Thank you for reaching out to us and sharing your experience, and I hope you continue to enjoy your meals!
Ivy was able to swiftly alter my meal plan for the upcoming delivery when I was unable to on my end. It took barely a few minutes and ran into zero issues. Ivy was very nice and friendly. This part of the reason I enjoy freshly so much!
Nicholas, thank you for reaching out to us and giving us a 5-star rating! I'm grateful to hear that Ivy was able to address the situation swiftly and everything flowed smoothly. I hope you continue to enjoy Freshly!
Hi Robert! I'm really glad to hear that your situation got fixed immediately! Thank you for the stellar review and keep being great!
I am not home and the order came through from freshly. Ivy was able to rectify the situation and cancel my order with bo issue. It was a easy process and feel great with freshly's costumer service.
Hi Carolinne! Thank you for sharing your wonderful interaction with Ivy! I'll be sure your shout-out gets shared with her! Again, thank you and I hope you continue to enjoy Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Betty! Welcome to the Freshly fam. I'm so glad Jess was great of assistance. We'll be sure to give her a shout-out. Thanks for reviewing us.