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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I was very impressed with my first chat customer service. I asked the robot a question that it couldn't answer. I was surprised you had an agent- Kiarha- available at this hour and the service was smart enough to pass my question along to her so I didn't have to restate my question. That just doesn't happen even though the technology is fairly easy. She had the information immediately available for me and was very friendly. I just couldn't believe it. I'm definitely going to try your service now! TY!
My experience with Freshly was short lived because I have to buy a new car. My current car is dying! I hope this will be temporary and I can come back soon!
Oh no, Maria -- I'm so sorry that your car is not long for this earth! Hopefully, it will get a new life and surprise you! You can come back whenever you want. Of course, you know we love cooking for you!
Nikki was super helpful and kind in getting my order canceled( I accidentally forgot to skip the order)
JL, no worries! Thank you for your kind review! Nikki is awesome and it doesn't surprise me that she was super helpful to you! I hope you continue to enjoy your meals, and I look forward to seeing you back soon!
Freshly provides great customer service! Anytime I've ever had any kind of problem I did the chat to customer service and they resolved it beyond my satisfaction. They always provide solutions better than I would have even requested, without me asking.
Joveta, aren't you sweet! I can tell you we do our best to assist our customers. And, we treat customer service as seriously as we do making great meals for you! You made my day with your kind words, and come on back when we can be of assistance -- we're here for you 24/7!
Nikki was quick to solve my issue. She was very professional and kind.
Hi Kristyn! Nikki has always been stellar, and this kind of appreciation means a lot to her. Thank you for sharing your Freshly love!
Mel was very helpful and knowledgeable. She processed a refund, helped me pause my subscription, and showed me how to reactivate when we wanted meals again. Thank you!
Hello, Amie! Thank you for sharing your wonderful experience with Mel. We're hoping you'll be back soon as we love cooking for you!
Had a missing item in my order. Emailed customer support and within a few minutes Joe (a wonderful customer support representative) took care of my issue. He was efficient, knowledgeable, apologetic and nice and he resolved it completely to my satisfaction. What a joy Freshly is!
Hi, Lisa! Joe is one of our bests, and we couldn't be more proud of how he made everything right. Thanks for dropping a stellar rating!
Somehow the system had glitched or something and I was charged for a week I had canceled. So I contacted freshly customer support and mayumi helped me in a quick and professional way. I appreciated it greatly
Hi Jack! What you encountered with our system was something to be noted, as we want to give you the most seamless overall service as much as possible, but thanks to Mayumi for making things right! We appreciate you for sharing your experience with us.
I didn't realize until too late that one of the meals in my order had an item that I'm allergic to. I chatted with Raffy in Customer Support, and he refunded me for that meal even thought it was too late to swap it out. Great service!
Hi, Cassie! I'm so happy hearing your smooth and easy experience with Raffy. Thank you so much for reviewing us!
All questions were answered quickly and thoroughly. So friendly and professional.
Yay! Another job well done for Jassy! Thanks for your review, Jana!
Handled my request efficiently. Very satisfied. Good customer service.
Indeed, a 5-star worthy customer service from Raffy! For sure, your kind words will make his day. Thanks for reviewing us, Rosemary!
Mary quickly resolved my issue and the communication was wonderful
It seems like everything has been pretty easy for you with Mary! I'm so excited to share this with our team. We can't thank you enough for this 5-star rating, Kathleen!
Agent was very fast and helped with what I wanted.
I'm grateful to hear that we satisfactorily addressed the issue and everything flowed smoothly. Thank you for your review, Sylvia!
Mayumi solved my problem very quickly and efficiently via chat. No long wait time and great results... fast! Thanks Mayumi!
Mayumi indeed hits all the marks! We're so thrilled to hear about your awesome experience with us, Andrea. Thank you!
The human assistant is always very helpful, but in my experience the virtual assistant is difficult to work with,
While we're disappointed to hear about having troubles with our bot, we're relieved that we're still able to make things right for you! Thanks for sharing, Sally!
Always great customer service and friendly. Quick to answer and helpful.
Candace! I'm very pleased that we're able to be of timely assistance today! Thank you for sharing your experience with us!
My rep was fast, efficient, and professional! She did a great job and my issue was resolved!
Thanks for this 5-star rating of Freshly love, Tamin! We love providing fast, efficient, and being professional customer service!
Megan, thank you for the 5-star review! We strive to provide excellent customer service so I'm proud to hear that you've been satisfied with Mary's help!
After being hacked last month and changing dozens of passwords, I finally have my Freshly Account newly restored. I have been a Freshly customer for about 5 months. My husband and I love most dinners and as aging seniors who need to watch their diets and depend on easy dinners, Freshly really filled the need for us. Quinn at Freshly Support just led me through establishing a new account. She was very helpful and very patient. Thank you Quinn and all the people at Freshly who have made life much more interesting with meal preparation and variety delivered to my door!
Hi, Patricia! I can tell you we always aim to please! I'm very pleased that Quinn was able to be of timely assistance today! Thank you for sharing your experience with us!
I had quite a few questions about how Freshly works before I was willing to place an order. Ron helped with all my questions and was very informative and professional! All and all it was a very positive experience, which is why I decided to go with Freshly over several other companies I had reached out to. Just hope their food is as good as Ron was! I will update!
Hello Susan. While I'm so excited to welcome you to the Freshly family. I'm so happy that Ron was very quick and efficient in answering your inquiries. Thanks for the 5-stars, Freshly fam.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sally, I look forward to you giving us a try, and I'm thrilled that Kiarha was able to assist you! We love bots and technology, but we love person-to-person interaction as well. Sometimes there's nothing better than just talking to a person. Either way, we have the bases covered. I'm so pleased that you enjoyed your first customer service experience with us! Thank you!