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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Awesome! Fast and direct. Jess did an awesome job!
Hello Lionel, thanks for reviewing us! I'm glad to hear Jess was able to provide you an efficient, direct, and fast resolution! I'll make sure to let the team know that she did an awesome job helping you!
My experience with Freshly has been very good. I am totally blind. I was able to heat and eat all the Freshly meals. I enjoyed them, but I have someone in my apartment building cooking for me now. Thanks again to Freshly for their excellent service.
Hi Paul! Thank you so much for your wonderful words and the 5-star review! I'm so happy you've enjoyed our meals! I greatly appreciate you and thank you for being part of the Freshly fam! Hope to have you with us again!
I am a new subscriber and I've already screwed up my order! This was where I knew I'd either be a long time customer or the relationship would end here and now. I contacted the company l and they told me they were unable to change or alter my order. I explained I'm new and honestly yes it was my own fault, but they helped me out and refunded my order this week and the promotional $15 that went with my order. I'm just so extremely floored that a big company like this would take the time to help me and actually do what they normally wouldn't since it's not how they work their orders. Thank you so much, and I will be sharing my wonderful experience and the wonderful food with my family and friends!
Hello Jennifer, thanks for taking the time to share with us your awesome experience! I'm super grateful to hear that you've been satisfied with our service. Our customers' satisfaction is one of our top priorities and we'll be sure to go above and beyond just to provide that! This will really boost our confidence in serving you with quality customer service! Keep sharing the Freshly love!
Unfortinatley, I had to cancel.an order. Jess was very helpful in assisting me with the cancellation today.
Hi, Stephanie! I don't expect people to order meals every week as long as you know we're always here for you -- whenever you wish to order! I know Jess will love to hear of your review!
Website is easy to use. There are numerous meal plans and affordable as well. All my selections so far have been very tasty!
Hi Jimmy, thanks for the awesome review! I'm thrilled to hear that the website was easy for you to navigate! I hope you'll continue to love your meals in your future orders.
Quinn was Very helpful in setting up future meals. Meals are great.
Hello Patricia, thank you so much for leaving us a positive review with your interaction with Quinn! I'm so happy to hear that you're a satisfied customer with our meals and service! I hope you continue to enjoy Freshly!
I was able to get quick assistance with my issue of needing to reschedule my first order, Nikki was absolutely fantastic, quick and super friendly.
That's incredible to hear, Liz! I'm ecstatic to know Nikki was there to assist you! I'd be sure she knows that you've been very pleased with her assistance! Thanks for your review!
I was having trouble with some promotions, and they not only fixed it but even gave me a little better code as an apology. Very nice.
Hi Taylor, while I'm saddened to hear you had troubles with some promotion, I'm really glad to hear that it all got sorted out! Thank you for the review!
I was chatting with JESS. Very helpful... did an excellent job answering me...
Thanks for giving us a wonderful rating, Bill! I'm happy to hear Jess was able to answer your questions and I'll be sure to share your kind words with her!
Hello Blake, thanks for reviewing us! I'm glad to hear your request was handled without hassle! I'll be sure the team knows about your positive interaction with our service!
Freshly offers a large variety of kick $#*! gluten-free meals. I personally love the steak and potatoes meal ;) eat one almost every day and the seasonal and chef created options are always great loving the current shrimp and andouille paella. They have taken the hassle of cooking gluten-free and it's cheaper then most other gluten-free options especially eating out not to mention the fear that can accompany going out to eat gluten-free, well being delicious and keeping my kitchen clean seriously love this service.
WOW! This is incredible to hear, Ryan! I'm beyond words and can't appreciate you enough for this amazing review! I'm delighted to have you here with us in Freshly! I'll be sure to share your 5-star review with our chefs and the rest of the team!
My weekly order only contained 8 of the 10 expected meals. Nikki listened to my inquiry and was able to offer a refund for the meals very quickly, and with no trouble on my end. I am very appreciative. Freshly's customer support is always a pleasure to work with.
Hi Greg! Thank you so much for this wonderful review! I'm elated to hear that Nikki was able to assist you with your issue today. We strive to ensure our customers have the best experience and it's great to hear that's been the case with Nikki today! Thank you for sharing, Greg!
Spoke with Jess excellent customer service quick response. The meals are convenient and most of them taste good but too much sodium.
Hi Dale! Thank you so much for this fantastic review of Jess! I can't wait to let her know. I'm happy to hear that you've enjoyed your meals thus far. Passing your feedback regarding sodium to our chefs!
Good. I have not tried the product
This review is for the live chat correspondence.
I had a lot of questions and I received the info I was looking for
Linda, I hope you got the answers to all of your questions, and I can tell you we definitely look forward to the possibility of cooking meals for you! As to Jess, thank you for the recognition of the customer service you received, and I'm glad we got you assisted! Thank you!
This person helped me cancel my order and refund me.
Hi Shyala! Glad to know we were there to assist you! Thank you for sharing your experience with us!
Ivy very quickly refunded me the cost of the missing meal. Thanks
Bernie, while I never want to see a customer have a missing meal, I thank you for your understanding! And, I absolutely appreciated hearing your kind words for the customer service experience you had with Ivy. I know it will certainly be appreciated.
I forgot to skip my order that was supposed to arrive the Friday of Memorial Day weekend. I already had plans to be away so I wouldn't have been to receive the delivery but Jess helped me cancel the order right away (via the in-app chat). She was able to confirm that the meals wouldn't ship and let me know about my refund. Great CX service as always!
Hi, Nina! First of all, I wish you the best with your holiday travels! Please enjoy yourself and, as always, be safe! As to Jess, great customer service and I can tell you we're always here for you -- 24/7.
Very good with this chat. Have had several (6) deliveries missed and hope delivery problems have been resolverd
Oh no, David, I'm so sad to hear of these delivery issues! While I'm very pleased that you had a good chat with us, I do want to make sure we satisfactorily addressed the issue and assisted you. If I can be of any further assistance, please do not hesitate to reach out to me at [email protected]. Thank you!
I thought I had paused my delivery for the end of this week as I'll be out of town but I guess I had forgotten to... Jess was able to cancel my order and schedule a refund of my money for me in just minutes. Top notch service, as always, from freshly! I will never not recommend your company! Thank you!
Aw, Rachel, I loved reading your review of both Jess and Freshly! You know we're always here for you, and I'm so proud of Jess that you got taken care of... and quickly! Thank you for making my day a bit sunnier, and I hope you continue to enjoy your meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julia! Thank you for the 5-star review and I'm thrilled you were happy with the customer experience Quinn provided to you. I will make sure to pass along your nice words!