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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Prompt and professional customer service given to me by Allie. You are fortunate to have her on your staff. I am a new Freshly customer with diabetic dietary restrictions. Freshly has provided me with meals that not only meet those needs but are delicious.
The meals speak for themselves. You will find Quality ingredients. Careful preparation. Safe shipping and handling standards.
My best wishes for continued success to the Freshly company.
Excellent customer service, helped me to cancel an unwanted week, shortly after the confirmation of the order. Have also helped adjust the delivery address on short notice in the past as well. As for the meals, excellent variety and quality.
Hi, Chad! You made my day -- we helped you with your customer service request, and you enjoy your meals! Sounds like a perfect 2 for 2!
Nikki was so wonderful with helping me for a last minute request! It was so easy!
Alison, I like easy-peasy as well! Thank you for sharing an uplifting review of your customer service experience with Nikki.
Only a few of the meals are beyond mediocre. Moreover there is a recurring problem with meal delivery. In the short time I have been a subscriber, my delivery has been missed a number of times. I truly wish you would use someone other than UPS for delivery. It should be noted that your customer service reps, like DJ today, have been quite helpful in rectifying the situation, but it's a shame that so many meals have gone to waste.
Hello Cynthia! I understand how this is very concerning for you, but we'll be sure to submit your feedback to our team for future considerations. I'm relieved DJ was able to help you out on this. In the meantime, allow me to reach out to you privately to gather more info, but feel free to reach out to [email protected] if you need assistance with anything. We'll be there to help!
I needed to cancel my weekly order and Raffy was awesome... looked up my account and was able to cancel my order and refunded me the cost for my meals.
It seems like everything has been pretty easy for you with Raffy! I can't wait to share this with our team. Thanks for this stellar rating, Christine!
Jassy helped me with an issue and exceeded my expectations as I was nearly certain I was going to be told there was nothing they could do. Thanks so much, I appreciate you being so helpful
Oh, wow! I'm pumped to hear Jassy was able to give you an awesome customer service experience! I'll make sure she gets the shoutout she deserves for doing such a fantastic job helping you out! Thanks for reviewing us, Ashley!
Ken was able to quickly resolve my issue. Thanks for the excellent support.
Hi Chris! I'm so glad to hear that Ken was great of assistance. I'll be sure to share your kind words with him together with the rest of the team. Thanks for the shout-out, Freshly fam!
Received some wrong meals for my weekly order. The AI quickly transferred me to a human representative and was able to get the issue resolved. Very friendly and attentive.
Hello Henry! While I'm sad to hear that you've received some wrong meals, I'm relieved that one of our representatives did a fantastic job in helping you out! Thanks for your 5-star rating!
Thank you to Ken who delt with our meal problem, he was very patient with me. Ad a senior it's not always easy to use electronics but he took time with me. So thank you Ken
Yay! I'm so pleased to know that your experience with Ken was beyond spectacular. We'll be sure to let him know! Thanks for giving us a 5-stars, Barbara!
Due to Covid I've been skipping my weekly delivery order until I can come home. Somehow the email notification this week didn't end up in my inbox. Panic! Josh rescued me! Thank you Freshly for employing great people who ensure we get the awesome food you create! The order for Freshly purposes is *******
Cheers to Josh for saving the day! Thanks for sharing your awesome experience with us, Jessica!
I forgot to cancel my order in time and when I contacted customer service they corrected the issue. Perfect service
We always aim to provide excellent customer service! Thanks for taking the time to review us, Kerith!
My delivery was left in the rain. I was home, & could have brought the package inside had the delivery man just tapped on the open door. Jassy has reported the situation. I appreciate her help.
Lisa, thank you for reaching out to us, but I'm so sad to hear of this experience. I'm very happy that Jassy was attentive to you and gave you the assistance you deserved, and I thank you for your patience and understanding! I hope you continue to enjoy Freshly!
She took care of all my concerns and was very respectful
We appreciate you for sharing Freshly love, Carita! We're so pleased to know that your experience with us was beyond spectacular.
I did not realize when I received a promotion code that it was for a specific amount of meals and was a bit shocked when I saw the charge to my credit card was much higher than expected. Mary F. Was able to assist me and help to get this straightened out very much to my satisfaction so that I can get more meals at the promotion price.
Lynn, I'm not only thankful but impressed as well. Thankful for the wonderful praise you heaped upon Mary but impressed that the customer service experience you had was one of the best you've experienced. Thank you so much for your positivity.
Had a shipping issue and received a different order. Ken handled it quickly and kindly.
Hello Chad, thank you so much for an amazing review! I'm really glad how Ken did an excellent job of quickly solving your issue! I hope you continue to enjoy Freshly!
Apparently, I accidently subscribed to Freshly and received a confirmation for an order I did not make. I contacted support and received the help I needed to cancel the subscription. Mary F. Was very helpful and efficient.
Hi, Katrina! I see that Mary got you all taken care of! Thanks for the shout-out and I know Mary will love hearing your review!
Wonderful experience. Efficient and took care of all my needs with little resistance
Hello Cornelius, we're so thrilled to hear about your wonderful customer service experience with us! We hope you continue to enjoy our meals. Thanks for the 5-star rating!
The agent I spoke with was very helpful and resolved my issue! Leaves a great impression if I decide to become a regular customer!
Hi Kerry, we're so happy to hear that one of our team members was able to help out! Making things right is one of our topmost priority. Thanks for reviewing us. We're here for you 24/7!
I was not at all satisfied with the meals. I think the food shifted in transit.
I thought for the price, I could do better getting tv dinners from the supermarket.
Hi Gail, while I'm truly saddened that you haven't been left satisfied with our meals. I do appreciate you sharing this with us and I'll be sure to take note of this and pass your feedback to our chefs. In the meantime, I'll be reaching out to you privately to take a closer look at this matter. Also, please feel free to reach us at [email protected] for any feedback and suggestions. Thanks for taking the time to review us!
Contacted to address a problem with login and billing. Raffy provided necessary info and error correction instantly.
Hi Paul! Thank you so much for your stellar review of the customer service experience you had with Raffy! I'm thrilled that Raffy came through and assisted you to your satisfaction. Thank you for sharing your experience with us.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Elizabeth, you are a gem and so is Allie! Thank you for your stellar review of Allie, and I agree with everything you said. I'm so happy that we've met your dietary needs and more. You hit on so many bullet points of the benefits of Freshly meals, including taste! Thank you so much for reaching out to us!