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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I found a pice of a blue glove in the All-American Meat Loaf and took a picture. On the app, I used the customer service messenger and was connected with Arjen. Just a short chat and a picture share later, and Freshly refunded our whole weeks meals. The customer service is top notch and very fast working!
Ria M. Offered great instructions, including downloading the app, so I could update my credit card number. She was patient, friendly, knowledgeable, and professional, even though I was a little frustrated when I called. Thank you, Ria!
Hi Debbie! I understand frustration and empathize that you had that feeling. It sounds like Ria helped address your frustration by having friendly and patient interaction with you, while at the same time educating you on the issue you were dealing with! Please know we never want frustration and will do our best to make our family members happy!
DJ was very quick and helpful. Answered all my questions and concerns
Julian, thank you for your awesome review! Anytime I hear quick and helpful, I just know that DJ took care of you to your satisfaction. Thank you for sharing some Freshly love!
Kenny is very helpful. He easily understood the issue and has resolved it right away. Very efficient conversation
Janille, it sounds like you appreciate efficiency, and I do as well! Of course, with efficiency, we can still be professional, thorough, and kind! It sounds as though Kenny came through with flying colors! Thank you for sharing your review of Kenny with us!
None of us are perfect, Susan, and you're probably not the only customer who has inadvertently created two subscriptions! I'm just very happy that after a brief chat with Kenny, he was able to get it all straightened out for you and get you on with your day. I truly hope you enjoy the service and your meals!
The agent by the name of Kenny was very professional, knowledgeable and helpful. He helped me resolve my issue in a quick manner. Thanks
Hi, Tandria! Thank you for the stellar review of Speedy Kenny! At least that's how I feel about the customer service he provides! I'm so glad Kenny stepped up to the plate and hit a home run with his professional and knowledgeable manner. Thank you so much for being kind and sharing your customer service experience with us!
I had a long-standing delivery issue and I am so glad I reached out for assistance. Nikki, the customer service representative, digested my concerns and came up with a multi-faceted solution. The whole conversation was positive and forward-moving. Thank you.
Hi Dana! Wow! Thank you for sharing your experience with Nikki! We're always looking to provide this exemplary customer service experience that leaves the customer feeling as if all of their concerns have been addressed. It's great to hear that's been the case.
Kenny was quick and clear in answering my delivery question
Hi Peter! Thank you so much for this 5-star review! I'm glad to hear that Kenny was able to efficiently and rapidly answer your delivery question. Can't wait to let him know!
Jess was very helpful and was able to fix my issue quickly! I just signed up for Freshly and needed to make a change so Jess gave me a link with instructions. Unfortunately it still wouldn't allow me to make changes, so Jess offered to make them for me. I was able to swap out a meal that had foods in it I don't like for something else I would eat. Amazing customer service!
Hi April! What a fantastic review! I'm happy to hear that Jess was able to give you a A1 customer service experience. We strive to give excellent customer service experiences for our customers, it's great to hear that was achieved. I'll be sure to let Jess know!
I had an issue changing my father's meals for delivery next week. Sent an e-mail very early this morning and immediately received feedback from Mary R, who not only provided me with service, also offered to make the changes if I continued to have issues and finally ensured my issues were resolved to full satisfaction. Great representative of Freshly. Very impressed.
Wow! Thank you so much for this incredible review, Jacqui! We appreciate you sharing your experience with Mary R. I can't wait to let her know what an outstanding customer service experience she provided for you today. I hope we continue to blow you away with our customer service!
I didn't expect that healthy food could taste so good. Thank you for the fast delivery. My meal was still warm. I was so excited that forgot to take a picture of it))))
Yay! I love to hear that your experience with Freshly has been yummy and convenient thus far! Welcome to the Freshly fam! I hope we continue to impress!
Customer service is great. Very polite and very knowledgeable. Ron was great today.
Deborah, we think so, too! Thank you for your kind comments. Easy, good meals, convenience... and, great customer service! I'll take your kind words any day. And, I know Ron will appreciate hearing your kind review! Thank you for being the best part of the Freshly family!
I've had bad luck with other meal kits but these guys were great!
Hi, Jamilliah! What a wonderful compliment you made! We do our best, and I want to thank you for making our day bright with your review!
Very Good experience Diane was very lovely to speak with!
Rose, you are too kind, and thank you! I know Diane will love hearing your review, and I can also tell you, review or not, she was very happy to assist you! Thank you for recognizing the assistance she provided you!
Jess was very helpful and friendly! I need to update my order because some meals were replaced with others that I never tried or wanted and Jess was amazing and helped change it in time!
Brad, thank you for your stellar review! Yes, I want you to have the meals you want, so I'm pumped that Jess was able to assist you. Thank you for being the best part of Freshly!
Kenny was extremely helpful in helping me reschedule my first delivery.
Eliot, welcome to Freshly and I hope you enjoy your meals! Kenny is a very helpful young man, so I'm proud that he was able to secure another delivery day for you!
Thank you Nikki for your help with my delivery issues!
Hi, Kersten! I can speak for Nikki and tell you she's very happy to have been of assistance -- and to thank you for your kind review! I wish to thank you as well!
Was very helpful and friendly. She seemed to know what to do.
William, if you were working with Ivy, I can tell you that Ivy knew what to do for you! Customer service is #1, so I'm very pleased that Ivy got you all taken care of.
It's my 1st week ordering and Ivy helped to do my cancel for my week because I wasn't ready yet. She returned my full amount. Also I did this super early in the morning and on a holiday so im super impressed with the timeliness of this!
Hi, Sarah, I can tell you we're here for you 24/7, and I'm thrilled that Ivy was there to assist! I hope you continue to enjoy your meals -- we're happy to cook for you!
Allie was very helpful and nice. She made things easy.
I'm thrilled that Allie gave you quality customer service, Denise! Rest assured I will pass along your kind review to Allie. I know she'll appreciate it!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Benner, this is not the experience we want for our customers and we take such concerns seriously! I'm really glad Arjen was able to handle the situation professionally and provided assistance promptly! I'll be sure to pass along your kind words to the team!