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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Some of the meals are incredible, loving the Thai-ish Lemongrass Bowl right now. Freshly staff have, on the whole, been exceedingly polite, eager to help. That's so rare. So nice. Delivery people are not Freshly staff, so they don't always deliver it where you want it (in a building). The packaging is a bit much to deal with (non-toxic frozen gel-packs and recycled, biodegradable denim, both in recyclable wrapping, but disposal is a chore. It would be nice if they had delivery pick it up for return on delivery of fresh orders. The site is pretty easy to navigate. It would be nice if the iPhone app made it easier to rate meals.
Very good customer service with Mary F. She was very helpful in helping me with my account. I had to change the delivery address for my order. Thank you.
I want you to have your meals, Susan, so making sure we have an updated address is critical! It sounds like it was a painless request and we got you all hooked up with the new address. And, realizing you had Mary as your representative, I'm guessing it was a pleasurable experience for both you and Mary! Thank you for sharing your Freshly love!
I recently contacted Freshly about the status of an order. The shipper marked my order as delivered, though I did not receive it. The chat went smoothly and Ivy handled my issue very quickly. The service was thorough and professional.
Hi, Christian! Oh no, I'm so sad to hear of this delivery issue. I know we'll be sure to investigate this with the carrier and I thank you for your understanding. I'm very happy that, while an unfortunate situation, Ivy provided you customer service that you appreciated.
I had spoken to one agent yesterday about cancelling my order and that agent said the had put in a request however my Freshly app was not reflecting it was cancelled. I contacted Freshly again and mayumi helped me to check to see if it was truly cancelled and it was not. She cancelled and refunded my card for the order. She was super helpful.
Hi Lena, thank you for sharing your positive interaction with Mayumi! I'm glad she was able to rectify the situation and help you sort it out. I'll be sure to share this with the team!
Mel was professional and very helpful. I appreciate all the help she gave me in this inquiry.
I'm so happy Mel was helpful and professional with handling your order, Sunny! Thank you for the 5-star review! Mel will be so excited to hear about this!
I had questions about my 1st order and the next Ivy helped me out tremendously. She is definitely a good person to have help you with your questions.
Thank you for sharing this, Leona! I'm thrilled to hear Ivy was able to assist you and answer your questions about your order! I'd be happy to share your wonderful review with her!
Jess was amazing when I was scared and little upset.
Hi Demetria, I appreciate you writing a review of Jess's amazing service! I hope you continue to enjoy our meals and service!
I signed up for convenience & dietary purposes hoping it would help with both issues. Tried the Chicken, Macaroni & cheese & green beans first thinking it was the most generic dish I had ordered. I was very excited to try freshly! Oh the first bite of chicken I was ready to spit it out. But I didn't I tried to tolerate it, it was like soggy rubber. Then I tried the veggie, it was waxie but needed salt. Next Mac & cheese just awful. I just kept eating it one bite at a time with a lot of pepper. Probably just me.other people might LOVE it! A few days later I tried another one and I didn't like it either. So that's when I decided I had to cancel my subscription because it was not going to get any better. But I tried it with high hopes. I was very disappointed
Hi Carol, thank you so much for sharing this honest review! I'm so sorry to hear that you're not fully satisfied with our meals. We work diligently to correct issues or concerns with our recipes and you're a very important part of that process, so I'd be sure to share your thoughts with our chefs! If you have any other comments or suggestions that you'd like to share with us, please give us a shout at [email protected]. I'd be glad to hear them!
Hi Chris! Thank you for giving us a 5-star rating! I hope for a speedy recovery!
Nikki handled my request clearly and politely. Good job!
Hi, John! I'm very happy to hear that Nikki provided excellent customer service! As to the meal's packaging, we do our best to reduce our environmental impact as much as possible, and we’re always looking at new packaging methods! In the meantime, we urge our customers to recycle using the instructions we include on our packaging. Thank you for sharing your thoughts!
I can't say enough how helpful Quinn was. It's so nice I have her and your team so readily available, just in case. My husband and I are looking forward to your meals!
Hi, Jenn, and welcome to Freshly! I'm thrilled to see you and loved that your first experience with our customer service team was very pleasant! I want you to know that I truly appreciate you taking your time to recognize Quinn today! Thank you!
Friendly and got the requests I asked pretty fast. His name was Kenny. I usually have some hesitation when I go to customer service, but this was a smooth interaction
Smooth and painless is what I like as well, Kenny! Thank you for letting us know you had a pleasant experience, and my guess is you won't feel any hesitation reaching out to us in the future! We'll shower you with Freshly love!
Chat experience was quick and very pleasant. My service provider was fantastic!
Clark, I'm proud that you were provided excellent customer service. I can tell you we place a high emphasis on providing a quality customer service experience for our Freshly family members! Thank you for sharing your experience with us!
I am a new customer. Had questions about ordering. Called customer service and Quinn S. Walked me through my first order. I really
Appreciated her clarity and patience. Thank you Quinn S!
Elizabeth, welcome to Freshly! I can tell you we look forward to cooking meals for you! As part of my welcome to you, please know that you can reach out to us 24/7. Quinn is a gem and I'm so happy you were provided a customer service experience that you truly appreciated having! Thank you, again!
Hi, Anna! I loved hearing that Jess was speedy and excellent with the customer service extended to you! Cheers!
Mel was awesome! She quickly resolved my issue and reactivated my account and applied the promo code.
I see Mel stepped up to the challenge in getting you assisted, Stephanie! That's what we're here for -- 24/7. Thank you for being the best part of Freshly, and I know Mel will love your kind words!
Explained the meal selection process and changed the selections for me for the upcoming order
Angela, I'm glad to see you were assisted to your satisfaction! Thank you for sharing your Freshly experience with us!
Meals are always on time - i just wish they had less of the lower calorie options (no one wants a meal under 400 calories) and more fish options!
Wow, two years?! Thank you for being such a loyal member of the Freshly fam, Nana! I'll be sure to pass along your suggestions to our chefs! I hope you continue to enjoy Freshly for more years to come! Cheers!
Live chatted with someone online who was very kind and helpful. His name is Kenny
Thank you for the 5-star review, Leila! I hope you'll continue to enjoy our service and I'll be sure your shout-out gets to Kenny! Thank you so much for rating us and for being part of the Freshly fam!
Excellent customer service. They were very responsive when I had an issue with an order.
Thanks for sharing this amazing review, Melissa! I'm glad to hear that you're enjoying our service! I hope you continue to enjoy Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dean, thank you! I love all feedback, positive or negative, and I thoroughly appreciated your well-written review. You applauded us where you thought we should be applauded... and, thank you! You also shared constructive comments related to the meal packaging and possible attempts to reduce our carbon footprint, which I appreciate! I want you to know that I forward all feedback from our Freshly family members -- whether it be to our chefs, delivery personnel, or customer service representatives! Thank you for your direct and thought-provoking review. I hope you continue to enjoy the service and your meals!