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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Always get amazing customer service and love almost every meal!
"Mel" was very helpful and efficient in solving my technical issue with my order.
Hey, Janine! I'm so amazed by how Mel made your experience smooth and easy, and I'll never miss a chance to share it with the team. Thanks for the shout-out and for showering us with the 5-star rating!
Nikki helped me update my delivery instructions and made sure I was satisfied with everything for my freshly subscription
A job well done for Nikki! Your satisfaction is what keeps us going, so we appreciate you for sharing this incredible experience. Your 5-star rating completes our day. Thank you, Christopher!
Jassy understood my frustration and disappointment that my meals did not arrive.
I really do enjoy and look forward to my meal delivery.
Jane, I can tell you that's what we're here for! To help every customer to the absolute best of our abilities -with compassion, understanding, and integrity! Thank you for recognizing Jassy and her efforts to assist you!
I forgot to skip this week's delivery and reached out to a rep to cancel. I made contact with Mary who was kind and very helpful. She was able to cancel my order and reminded me of my delivery schedule. I appreciate good customer service!
Yay! I'm grateful to hear that Mary satisfactorily addressed the issue and everything flowed smoothly. Thank you for your 5-star review, Erika!
Hi Alex! We're so happy to hear this! Your feedback is what keeps us going, so thanks for showering us with your Freshly love!
Anytime I've had an issue it's been taken care of it. Today's experience was no different Diane took care of my concerns while being professional and courteous.
Hello Jorge, sounds like you're in the right hands! We'll be sure to give Diane a shout-out for doing such an incredible job helping you out!
I decided to cancel my subscription and the rep. Was very pleasant and helpful. They cancelled my subscription and said my money would be refunded.
While we're sad to see you go, we're relieved to hear that we're able to help you throughout. Thanks for sharing your experience with us, Theresa!
Freshly is a service that I often recommend. However this week the package was damaged so I did not receive my delivery. I reached out to the support team and Kenny was able to provide quick and satisfactory service to my account regarding compensation. Thank you!
While this is not the ideal delivery experience we want you to have with us, we're relieved to hear that Kenny was able to make things right for you! Thanks for your valuable feedback, Manuel!
Very happy with your rep Jassy, handled my matter in a professional manner. Thank you so much Jassy.
Yay, Kelly! You're welcome so much! I'll be sure to share your review with Jassy as I know she'll appreciate it.
I was having some questions regarding to my first order with Freshly. Thanks for Jassy's quick responses and solve my questions.
Yay, Alex! We're glad that Jassy was able to assist you with your questions. We'll let Jassy know your shout-out! Thank you for your 5-stars review.
I needed to cancel an order, but I didn't realize how quickly this week passed. Mary provided quick and easy customer service. I appreciate it so much!
Hello Jessica, thanks for the awesome review and looks like Mary is up to his usual great service, again! I'll be sure to let him know about your shout-out!
I chatted with Jassy and it was a very pleasant experience. The chat was efficient and just easy. I like Jassy.
Matt, I can tell you that's what we're here for! To help every customer to the absolute best of our abilities -with compassion, understanding, and integrity! Thank you for recognizing Jassy and her efforts to assist you!
Helped cancel my order after it had been placed because I forgot to skip this week!
Melanie, I can tell you we place the bar high with the level of customer service we provide to our family members! I'm very pleased to know that we didn't underperform! Thank you, thank you!
I am so grateful to Ms. Mary F for her assistance, I am so happy that she helped me with my cancellation of my order/subscription sue to the pack that my beloved husvand passed away and I have so much on my plate right now!
Hello Estelita, we hope all is well! We're happy to know Mary F was great of assistance. We'll be sharing your kind words with her. Sending you our prayers and hugs, Freshly fam! Thank you for your review.
Yvonne, understood my request & accurately documented it. She followed up w/a clarification & was swift & polite & above all, friendly. All done by a well trained professional! Yvonne was Fab! Thanks a mill...
Hello Joyce, thank you for your wonderful feedback! Indeed, Yvonne is truly a game-changer. I am thrilled you had a positive experience with her and got you assisted with your customer service requests. Thanks again for your stellar review!
Ivy came through after I received someone else's order. Quick refund and discount. Extremely kind and helpful
Hi Brian! While I'm so sad to hear about your recent experience with us. I'm so happy Ivy was able to resolve your concern efficiently. Making things right is one of our top priorities. Thank you so much for your review. We're here for you 24/7!
Very good experience & helpful. Lighting fast, thorough & friendly. Thank you Jess!
Hello Carol! I'm so thrilled to hear about your stellar customer experience with Jess. I hope you continue to enjoy our meals, Freshly fam. Thanks for reviewing us.
Csy M. Was able to help switch out a meal after the wrong one was somehow selected and I was unable to switch it on the site. I very much appreciate their help!
Hello Jon, while I'm sad to hear that there were errors that you've encountered. I'm so happy Csy M. Was able to help out. We'll be sure to give her a shout-out. Thank you for your 5-star rating!
I needed to cancel a pending order. Mary F. Was quick, friendly and polite.
Jean-Marie, I'm glad that Mary stepped up to the plate and hit a customer service home run by being quick, friendly, and polite! I hope you continue to enjoy your meals -- we do enjoy cooking them for you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brandi, you gave a great review! Thank you! You certainly covered the most important bases: amazing customer service paired with loving almost every meal! You made my day, and I want to thank you for being a loyal Freshly family member!