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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Emergency occured and at the last minute I had to cancel my order and JESS was kind, friendly, understood my situation. She cancelled my order and I got my refund back!
Arjen was polite and resolved my problem quickly. I'm still not sure why I wasn't able to remove one of my meal selections, but Arjen helped my.
Hi Brenda, thanks for the 5-star rating! I'm glad to hear Arjen was able to help and resolve your problem quickly! I'll be sure to share your kind words with him!
My interaction with several people regarding a delivery that was delayed to the point that the meals were inedible.
Hi, Lawrence! While I'm so thankful you gave us a 5-star review, I'm very sad to hear that your delivery was delayed rendering your meals no longer fresh based on our standards! I'm sure one of our friendly customer service reps took good care of you; however, if we can be of any assistance, please feel free to reach out to us directly at [email protected]. I want to make sure you were well-taken care of for this situation. Thank you.
Very enlightening Jess broke everything down for me.
Hi, Natalie! It's always nice to know that Jess broke down everything for you vs. breaking everything! I might not be happy with the latter. Seriously, thank you for the shout-out on Jess, and I hope you continue to enjoy your meals!
I got scheduled to work all day on my delivery day, they pushed back my delivery with no hassle(the day before it was coming in)!
Hi John! I'm so happy to hear that we were able to get your delivery day adjusted for you. We strive for customer excellence and ensuring we get our customer's needs met! I'm glad we didn't miss the mark on that.
My person I chatted with was Jess! VERY HELPFUL. My questions were answered completely. I think I'm ready to go now and enjoy my new meals.
Woo-hoo! I love to hear it, Sandra! It's nice to hear that Jess was super helpful in answering all of your questions! I'm glad to hear you received a 10/10 customer service experience with us.
The second picture (side by side meals) is what the app shows me when I go to check next week's meals. Perfect. It shows what I had selected yesterday. The first picture (listed meals) is if I select "Change Your Meals" and then tap on the 6/6 meals bar at the bottom to see what the app says I have selected. As you can see, Freshly substituted THREE of the 6 meals AND one of the meals they added is a meal that I had already ordered, hated it, and stopped ordering! EVEN when I take the steps to verify my meals each week, Freshly seems hell-bent on screwing with the meal selection. First-line support is a useless waste of time.
I am updating my review because I have to add that my experience with management-level support has been nothing short of stellar. I hope Freshly is able to fix its app issues and improve front-line support.
G c., I'm so sad to hear your review, but I thank you for sharing your honest thoughts related to your experience. It's not our intent to provide you with this type of experience, and I will absolutely forward your review to our kitchen and team. Sometimes meal substitutions may be made due to a shortage of ingredients since we deliver fresh meals. However, I am going to follow up with you via private message to see if I can further review what happened for this particular delivery and assist you. I was saddened to see the frustration you had, and I'm more than committed to trying to make things right by you.
I receive an order that was completely wrong, never happened before and I'm not too upset as I know we will love these meals to but was looking forward to a few that I had specifically ordered. I contacted customer service via chat and within 10-15 minutes it was all sorted out and they kindly credited me for the order without me even asking, because as I said the meals will not go to waste. The process was extremely easy and quick!
Dawn, oh no, that's not what I wanted to hear! I love your positivity with this issue, and thank you for your understanding! If this ever happens again, please feel free to reach out to me at [email protected]. Thank you, again!
My box was delivered to my old address. I reached out to customer service and Cloie was fantastic! Very professional, responded quickly, and assisted in making up for the missed box.
Ashleigh, I'm so sad to hear this and, if it hadn't been done already, I bet Cloie got your delivery address updated! A momentary bump in the road to be sure, and I'm confident the next delivery will be a blazing success! My thanks to you for recognizing Cloie, and my thanks to Cloie for providing an excellent customer service experience. Thanks, again!
Quinn did a great job resolving my issue of the wrong meals delivered to my house today. She was professional and resolved the issue quickly and to my satisfaction.
Bruce, I'm sad to hear of any wrong meals, but I'm happy you're satisfied with the assistance you received today from Quinn! All's well that ends well! Thank you for your understanding with this issue.
I mistakenly mistyped my email and couldn't get into my account. Ally B was a superwoman, and fixed the issue for me in no time. Professional and friendly.
Beverly, I was wondering why Ally would disappear for a bit and come back wearing SuperWoman attire! Thank you for cleaning up that mystery -- I just thought it was employee dress-up day! Seriously, I'm thrilled Ally was not only helpful to you with your issue, but provided the assistance in a professional and friendly manner! Thank you for penning a fun review to read!
Mel was helpful and answered all my questions. She explained how the subscription serviced worked and how to navigate the site.
Charles, while we're a weekly subscription service, we make it very easy to skip weeks and cancel when you wish! I'm so proud that Mel came through with meaningful education on the service, and got all of your questions answered. Thank you for sharing your experience with us!
Kenny was very helpful and resolved my issue quickly.
Yay, Kenny for helping Sebastian! Yay, Sebastian for being a kind soul and reviewing the wonderful customer service he received from Kenny.
The freshly customer service is helpful and pleasant
Regina, thank you so much for the kind review! I'm glad that we could be of benefit to you today!
I got all the answers I needed and got them quickly from Jess.
Hi, Theresa! Well, I can tell you that Jess is quick! It sounds like it was a wonderful interaction between the two of you! Thank you!
Jess helped quickly and efficiently solving my issue for me. Recommend her to anyone
I take the recommendation of Jess and the customer service provided to you, Nicholas! I can tell you Jess will appreciate your review, and I thank you for taking your time to review Jess! Thank you.
Change on order date and explained the service. Very useful
Yay, Marge for assisting Rosemary! Yay, Rosemary for sharing some Freshly love in recognition of Marge! Thank you, thank you!
I had a great experience receiving assistance from Mary F. She was able to cancel my order as requested. She was polite and communicated what she was doing throughout the process.
Aubrie, I love your type of review and play on words! "A merry time with Mary!" I love it! I'm thrilled Mary did what she always seems to do -- providing a wonderful customer service experience! Thank you for sharing your Freshly love with us!
All my meals have been excellent and convenient. Never an issue with delivery and the app is very easy to navigate.
PS Customer service is also tops!
Hi, Anthony, you could be my new best friend! You covered all the bases -- meals that are excellent and convenient, no delivery issues, easy to navigate app, AND awesome customer service. I can tell you that you made my heart warm with any of those descriptive words, but to list all of them in one review made my heart melt! Thank you!
I lost connect to skip my week and I wasn't going to be home for 2 weeks. Mary F helped me out and fixed it for me, fast and quick.
Kelly, whew, what a relief!. No one wants food delivered and just sitting while you're out of town! I'm SO thankful that Mary got you wrapped up with that issue! And, I'd be remiss if I didn't wish you a safe and enjoyable trip!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I know that Jess is amazing, but I love to hear these praises from our Freshly family members, Mandee! Thank you very much! I hope your emergency was manageable and everything turned out well. Thank you for sharing some Freshly love in your recognition of Jess! I think you're pretty special as well!