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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I sent a late night email to Freshly and was pleased and surprised to receive an almost immediate response from Marge S. Her answer to my question was knowledgeable and articulate, written in a pleasant tone, and contained not only the answer to my query, but also several helpful links for use in the future. I am very impressed by Freshly and your most pleasant and competent customer care rep, Marge S. Thank you!
Needed to cancel my subscription because I was sent things I specifically checked off as "do not eat". Kate was very helpful, professional and courteous. She resolved the issue to my satisfaction. Thanks Kate.
I'm thrilled that we're Kate give you quality customer service, Donna! But we're very sorry to hear about what happened. Rest assured I will pass along your kind review to the team. Thank you for the 5-star rating!
I had an issue with my order and Mary F kindly greeted me and offered the best care as she rectified the issue. And she did so pleasantly and promptly. Thank you Mary for your ability to solve the problem and proactively tend to potential future instances.
Hello there! You're most welcome! Mary is awesome and I know he made sure to get you in and out quickly so you could move on with your day! Thank you for sharing your nice experience with us!
I needed to cancel and she was very kind and professional! I will definitely come back in the future because of her.
Hi Joanne. While we're sad to see you go, I'm so delighted that Quinn was there to help you out. Thanks for sharing your stellar experience with us and I want to thank you for being a part of the Freshly fam. Have an awesome day!
I was frustrated. Went through over a hour trying y to reset my password on my account with my cellphone Quinn was patient through the entire inçídént, even when I lost míne, Quinn eventually suggested I úse my laptop, which resolve the issue.
Hi Emmett, while we're sad to hear about your recent experience. I'm so glad Quinn was there to resolve your concern efficiently and professionally! Thanks for taking the time to share your experience. We're here to help 24/7!
I had talked to Marc E last night, and I had asked about shipping and he said all shipping was included in the price of the meal, however, I have received several emails with "deals" from Freshly and it said shipping was excluded. I called today and talked the "Jess" and she thoroughly explained the shipping information, even going as far and breaking down the shipping for the desired number of meals. She (please excuse me for assigning gender, as I am old and still do that) explained the plans and gave me information in plain language. I am planning on setting up a Freshly account very soon. The information she provided was straight-forward and concise, and certainly displayed a friendly yet professional attitude. Great Job!
Hello Joe, thank you for sharing your experience with us! We're so happy to hear that all questions were answered concisely and professionally. Thanks again for the 5-star rating. We can't wait to cook for you soon!
I had recently become an empty-nester so I was looking for easier, yet healthy options for meals for one. I've had better meals with a $2.00 frozen meal from the grocery store. Everything tasted like it had been frozen and thawed just before shipping to me. Veggies looked and tasted like canned and overcooked. Rice was undercooked. My daughter came over for dinner one night so we cooked two of the meals and split them in half so we could each give our thoughts. Neither one of us could actually finish either meal that's how horrible they were. Overall I was EXTREMELY disappointed the Fresh is NOT what Freshly delivered. Gross is the best word to describe your food, Gross and a Waste of money. If the single meal option is what you are looking for stick with the frozen food section, their most expensive is still less expensive than Freshly and taste much better. If home delivery is what you are looking for I've tried several meal kit options that are great. Blue Apron, Hello Fresh, and Home Chef are all great but are all meant for more than one person eating. Still leftovers of good, freshly prepared food is better than Freshly.
Hello Kimberly, I'm so sad to hear we haven't lived up to your expectations and our meals weren't able to leave quite a good impression. However, I appreciate you sharing this with us and I'll be sure to take note of this and pass your feedback to our chefs. In the meantime, I'll be reaching out to your privately to take a closer look at this matter. Please feel free to reach us at [email protected] for any additional feedback or suggestions. Thank you for taking the time to review us.
We have used Freshly twice now and have been extremely pleased with all of the meals. They came on time and ready to heat and serve. Each meal was delicious. We will definitely use Freshly again.
Hello Charlotte! I'm so happy to hear that you've been enjoying our meals. Thank you for sharing your wonderful experience with us. Keep sharing the Freshly love!
Mary F, helped me with my incorrect order and I was very very satisfied with the guickness of her resolution, she immediately reimbursed my account and apologized for my inconvenience. She did a great job.
Hi, Shirley! Well, from the sounds of it, Mary hit the proverbial customer service home run in how you were treated and accommodated! Thank you for your patience, and I thank Mary for representing us well!
Called the help line, got Quinn o. The line. Very knowledgeable and she assisted me!
Juanita needed help, and Juanita got help! Thank you for reaching out to us and letting us know you were pleased with the customer service experience you shared with Quinn! I'm glad you received wonderful assistance! Thank you, again!
A chat with Ivy was very helpful. She cleared up several questions. Because of her clarifications, we're going to try Freshly.
Geri, welcome to Freshly and I'm pleased you got your questions answered! Ivy is wonderful, too! Thank you for sharing your customer service experience with us, and I know Ivy will love to hear your review!
I was put in touch with Nikki because my order was wrong. She instantly found the cause of the error and made it right. Nikki was fast and personable, and it was one of the best customer service experiences I've had.
Aanchal, thank you for reaching out to us with your lovely review! While I'm disappointed there was even an issue that you had to reach out to us for, I'm thrilled that Nikki cared for you and made sure things were made right and to your satisfaction! Thank you for sharing some Freshly love!
Jess was extremely helpful with my promo code issue.
Hello Nicole, thank you so much for your awesome review! I'm really glad how Jess did an excellent job of assisting you with your promo code issue!
I placed an order with Freshly before realizing the meals would come so close to me relocating. I reached out to Customer Service and connected with Rafael. He was excellent in clarifying my concerns and assisting me in receiving my initial order and suspending my subscription until I was able to reactivate it in the future.
Rafael was timely and professional. He was an Excellent example of Class A customer service.
Thank You Rafael for allowing me to try your product with ease while repairing to relocate. Now I have one less thing to worry about.
Maria, my best wishes with your relocation and, yes, who wants to worry about a meal delivery when you are in the throes of such a move! I can tell you I'm so pleased that Rafael was at the ready to assist you! Thank you so much for your kind words about the customer service experience you had with Rafael, and I welcome you back when you're ready to return! Thank you for being the best part of Freshly!
I had a frustrating issue with the wrong meals being sent. Marc E. Was extremely understanding and courteous, and best of all resolved the issue in a speedy manner. This was a great example of customer support at its finest.
Ricardo, I'm so sad to hear there were incorrect meals that were sent. Goodness, I want to thank you for your understanding! While we didn't mean to throw you a curveball with this situation, I'm at least very happy that Marc came in and did good by you! I'm just happy to know you feel we treated you right and are satisfied with the service Marc provided you!
We didn't receive a box last week. I reached out to support via live chat and a refund was issued right away. Great support from Kenny.
Thanks!
Oh no, Brandon! This is not what I wanted to hear, and thank you so much for your patience with this particular issue. Our delivery team does look into each delivery issue, but in the meantime, I'm very happy that Kenny provided you with A+ customer service! Thank you for being the best part of Freshly!
I couldn't access my account and Mel was polite, kind, courteous and above all else super helpful in getting my situation resolved!
Marie, I'm so glad to hear this, and thank you for sharing some Mel-love! At times I refer to our customer service reps as rock stars, so you and I must be kindred spirits! All kidding aside, thank you for your very kind review -- which I'll absolutely share with Mel!
Perfect support from Jess, appreciate the flexibility, help and politeness!
Luc, thank you! Jess is definitely helpful and polite! To say you got perfect support from Jess speaks highly of the work done by her in assist you! Thank you for the thumbs-up, and rest assured I will let Jess know she did good!
My first delivery went to the wrong address. I talked to Mei and it was completely taken care of. We added a note to the delivery driver to make sure it won't happen again. Excellent customer service.
Hi, Roger! Oh, no, that's not what I wanted to hear! While that was a curveball thrown at you that you weren't expecting, I want to thank you for your understanding! And, I'm glad we updated the delivery notes a bit more to help the driver find you next time! Thank you!
Quinn was very professional in helping me thank u very much I really appreciate
Ronald, thank you! Quinn is a rock star in my book and it sounds as though she did rock star quality work in assisting you! Thank you for taking your time to recognize Quinn!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Marge S indeed hit all marks! We're so thrilled to hear that we're able to help you, and your feedback is highly appreciated. Thank you, Sandra!