On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Had an issue with where my package was being left at my home and customer support swiftly assisted my request! Thanks Freshly!
Ryan, I never want to see any delivery issues, but if there are any we want to nip them in the bud quickly! Thank you for reaching out to us today, and I look forward to you receiving future deliveries without a hitch!
Ivy was very helpful in getting an order cancelled for me that I forgot to do while on vacation. Thanks Ivy!
Thanks for the excellent review, James! I'm truly delighted to hear that Ivy has been extremely helpful to you and I'd be more than happy to share your appreciation with her!
Had an issue with an order I thought I had canceled due to a up coming trip, ivy was a huge help and very pleasant to talk to, was able to cancel the order and issue a refund.
Oh WOW! Sounds like another excellent customer service experience from Ivy! Thanks for sharing this with us, Jack. I'd be happy to share your amazing review with our team!
I didn't realize my promo code was only for 6 meals weekly and changed it to 4. After seeing the cost I chatted with Coral and she explained what the problem is and told me she would refund the difference. Which I really appreciate! Coral was very friendly and informative
I love promo codes for our Freshly family members, and I'm so glad to hear that Coral stepped into the ring and got you taken care of! Rest assured I will let Coral know of your kind words!
Quick, efficient resolution of my problem, with wonderful service and a positive attitude! Thank you, pink!
And Pink thanks you for your stellar review, Julie! As for me, I love hearing words like quick, efficient, wonderful, and positive! Am I a happy camper right now -- YES! Thank you, again!
I'm ecstatic to hear about your experience with Quinn! We love to hear that our customers are getting A1 service when needing extra assistance with choosing their meals. Rock on, Quinn!
Quinn was a wonderful help on setting up my account!
Yay! Three cheers for Quinn! Thank you so much for leaving this amazing review on Quinn! We'll be sure to let her know.
Speaking to Quinn on phone canceling my subscription she did an awesome job. Very caring and got to the point. Great voice and used her words in a professional manner.
Hi Susan! Thank you so much for sharing your experience with Quinn! It's always nice to hear that the issue was resolved in a fast and professional manner.
I did not receive my order so I contacted customer service. They were very kind and helpful.
Hi, Jessica! Oh no, I'm disappointed to hear of the delivery issue you faced today. While sad, it does appear that you were well taken care of by our customer service representative. However, if I can be of further assistance, please let me know. You can reach out to us at [email protected] - we'd love to hear from you! Thank you!
Read above comment- look at my file & see how many times I've called or chatted because of issues with delivery & wrong orders- I love Freshly, but these issues are on going.
I'd like TO ADD- JIANNA IS YOUR BEST CUSTOMER SERVICE REP- I deal with her whenever I have problems. SHE IS GREAT, HELPFUL & Very understanding. Joanna Should be REWARDED for her service.
Thank you very much for this survey etc.
Again, I want to remain your customer, but if issues continue I'll need to go else where.
My Best,
Fred Liss. *******789. If anyone wants to talk to me please feel free to call!
Hi Fred. I want to thank you for your honest review and I'd love to see if I can be of further assistance. You love Freshly, your meals, and our customer service, but it does sound as though you've had some delivery issues that have been unfortunate. I truly appreciate your kind words for Jiana -- I agree, Jiana is a gem who always goes the extra mile to assist our Freshly family members! Rest assured, I will pass along your recognition of the customer service you received to Jiana! I am also going to reach out to you via private message to see if I can make things right by you -- I'd love to learn more from you on the issues you've faced. Thank you.
Was very quick in his responses and answered all of my questions with satisfactory.
Hi, Elijah! I'm so happy to see your 5-star review but equally ecstatic that you received customer service from us that left you satisfied! Thank you for sharing your experience with us today!
Kim, thank you so much for the shout-out on Jess! I know Jess will love hearing your review! Thank you for being the best part of Freshly!
DJ explained explained everything as we go along. I appreciated very much
Sandra, I can tell you that DJ thanks you! As for me, I'm thrilled that DJ was there to assist and do so in a timely manner! Thank you for being the best part of Freshly!
Coral was very helpful, efficient and knowledgeable. She helped me to better understand the program.
Gail, if we were of assistance with some Freshly "education", by all means, I'm happy it was beneficial to you! Whenever you have any questions, just shoot them to us. We're here for you 24/7. As to Coral -- you said it all! Thank you!
Freshly CS has always been incredible. I know their support is probably outsourced, but I've always had an amazing experience. Kiarha was my rep just now and she really helped me understand my problem with my account. And she helped me understand what the next steps would be.
P.S. If u guys ever get bad comments, forget them! Ur support is amazing! They're kind, honest, professional and understanding. Thank you!
Wow, Alex! I was blown away by your review -- but, I'll take it! It sounds as though you've personally witnessed the attention we pay to the customer service experience! It means a lot to us! Of course, we appreciate all feedback, positive or negative. Paying attention to all feedback helps us understand what some people enjoy and what others think should be done differently. I gotta tell you... your entire review was positively impactful to me, but you said 4 wonderful words that I always love hearing -- kind, honest, professional, and understanding! I'm not sure I could ask for four more descriptive words of what we try to accomplish with our customer service! Thank you!
I missed the deadline to change my mea order for the week but Nikki helped me make the change after the deadline. She was very helpful and courteous.
Robert, I loved your review and you are welcome! As you know, we ship fresh (never frozen) meals and so our chefs do have deadlines they need to keep to so we can get meals prepped, cooked, and delivered. But, I loved hearing that Nikki had sufficient time to assist you! I truly appreciate you being the best part of Freshly! Thank you for sharing some Freshly love!
Super fast help - no quibble or hard sell to keep me. Makes me want to come back to Freshly!
Pete, you know you're more than welcome to return at any time! I'm pumped you were assisted in a very timely manner!
Thank you Jassy. I wasn't able to change my order because I missed the deadline, and I did not know how Freshly worked. I was only able to update my dietary preferences after I had placed my order. Last week's meal left me feeling not so good.
While we're sad to hear about your experience with your last week's meal, I'm pumped to hear Jassy was able to help you out. I'll make sure she gets the shoutout she deserves for doing such an awesome job! Thanks for this 5-star rating, Farzeen!
It's my first time using Freshly. So far so good. I wanted to change up a few meals. It was easy to do no problems.
Awesome! I'm beyond delighted knowing your Freshly experience started on a high note! For sure, Ken would be so pumped to hear your kind words! Thanks for your review, Rose!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Food Delivery Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Megan, would I dare argue with words such as swift service, very knowledgeable, exceptional customer service, and yummy food -- I think not! Thank you for your fun review!