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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Jess was great! I appreciate her time and patience with me regarding my billing question. Thank you to both Jess and Freshly!
Ivy did such a great job helping me with my issue with shipping.
Hi Jason! Thank you so much for this fantastic review. I'm happy to hear that Ivy was able to get your issue resolved. Have an awesome day!
I really like the food - it's not processed. It taste and looks like WHOLE FOOD, because it is. Taste better than even the highest rated TV dinners! I was very happy with the meals I ordered. It's great coming home from a long days work and just pop this in my oven while I do some small chores around my house and have a healthy and satisfying meal. (I don't use a micro-wave at home). At work it's great just to throw a meal in my bag for lunch - here I use a micro-wave. I think it's nutritious and no more money than a fish sandwich meal at fast food place - but more nutritious.
Kathy, we're so delighted to hear that our meals have provided convenience to your daily routine. We always aim to provide a healthy alternative for our Freshly fam. We're so happy to know that we're a great match! Thanks for the awesome review! Keep sharing the Freshly love.
Ivy was very helpful! Been having an issue with freshly lately in that they remove some of my favorite meals every few weeks. I know it's odd to get the same food every week, but like if I want the Chile garlic pork bowl, I want it! But I ordered Mac n cheese, paid extra, and they sent cauliflower rice, who the heck eats plain cauliflower rice... but ivy was very helpful and gave me a refund
Hi Drew, while we never want to see an issue. We're so glad Ivy was there to resolve your concern efficiently. Thanks for the shout-out! We'll be sure to let her know your kind words. Thanks again for your honest feedback! We're here to help, 24/7!
So my meals are 2 days late so I reached out to customer service using the live chat feature within the app. It is really easy to use the operators are fantastic. Ivy was very helpful.
Michael, I never want to see any issues, but if there are, we're here to assist 24/7! Ivy is a wonder and I'm so glad she was able to help out! I'll be sure to share your review with Ivy. I know it will be appreciated. Thanks for the shout-out!
My delivery was supposed to come in 4 days. I was not going to be home for that week, was not sure if I could get refund.
Ivy from the chat team helped me get the order cancelled and issue a refund in less then 5 minutes with no questions asked.
Could not have asked for a simpler resolution.
Hi Raj! I'm so happy that Ivy was able to resolve your concern quickly and efficiently. Thank you for your stellar feedback! We can't wait to cook for you soon.
Ivy was great and helped me with my delivery issue
Hello Melissa, we're so thrilled to hear Ivy was able to help out. Thanks for taking the time to review us. We're here for you 24/7!
Needing assistance to cancel weekly order. Mary helped me right away. Great customer service.
Hi, Tamara! You ask for assistance and we deliver! We'll be here you when you're ready to have your next delivery! Thank you, thank you!
I first spoke to PJ in the chat letting them know my items were showing delivered but I did not receive. They quickly issued refund and was very nice and prompt. Within 10 minutes it showed up on my door. We think it went to the wrong house amd they dropped it off. I chatted again with Mary F asking to cancel the refund or charge me again which couldn't be done. Mary was kind to say they would take care of it. Both were excellent with service
Hi Lisa! As the saying goes, all's well that ends well! I'm so happy that Mary hopped in and got you assisted! Thank you for sharing some Freshly love!
Mary F. Provided me with excellent customer service. She was very polite and helpful and we were able to find a solution to the issue that I had. Quick and friendly, thank you Mary!
Mary and I both thank you, Hannah! Whatever the issue, we're here to assist! I'm very proud that Mary stepped up to the plate and hit a customer service home run! And, lest I forget, thank you for taking your time to provide a very nice review for Mary!
I want to thank DJ for helping me with the safety of my future deliveries. DJ was very helpful and extremely polite. I was very discouraged when I started to chat and I left the conversation feeling a lot better... thank you DJ
Hi, Amie! Thank you for the extremely kind review! Any story that starts with discouragement but ends with happiness is a true success story! Thank you for reaching out to us and, rest assured, I'll make sure to pass along your wonderful review to DJ. Thank you!
I was not able to enroll and order with Freshly. France O called me and walked me through the whole process. She was kind and patient. She never rushed me.
Virginia, I'm sad to hear if there was any confusion in signing up, but I see it got done with the assistance of France! WELCOME to Freshly, and I want to sincerely thank you for recognizing France's assistance today!
First time experiencing an issue with Freshly. Even though the error was my fault, Mel helped me with solutions and provided the solution in under 5 minutes. Couldn't have asked for more!
Robyn, I never want to see any issues, but if there are, we're here to assist! Mel is a wonder and I'm so happy you got in and out with your issue -- in under 5 minutes no less! I'll be sure to share your review with Mel -- I know it will be appreciated!
Colin, that's pretty high praise, but I'm not going to ever object! Thank you for the fun review --it brought a smile to my face!
Chat was easy and helpful asked needed questions and quickly resolved the issue.
Hi Ashley! Thank you for your 5-star review! Quick and helpful -- very nice to always hear! Thank you for taking the time to let us know about your experience!
Jess answered all my questions and helped me with my order
Thank you for the 5-star rating, Gregory! I'm just glad that Jess was able to help you manage your order for you! You can always reach out to us at any time, we're here to help!
Got everything sorted out. Basically killed 2 birds with one stone... Don't go and cook that bird now. Won't even get half a chicken nugget.
Thank you for taking the time and sharing your Freshly experience with us, Dale! I'm glad to hear everything got sorted out!
Ivy was incredibly helpful and very fast at addressing my delivery issue. Thank you!
Hi Steven! We want the best for our customers and I'm very happy to hear that Ivy took care of your issue quickly and easily. That's our goal! I will pass along your kind words to Ivy!
I had a delivery issue I did not report because I was just home from the hospital. I would have had a major issue, if I did not have help to retrieve the package delivered 2 houses over. I reached out to Freshly to make sure this time, the driver would come to the right address. Kiarha was very helpful to me to make this issue right. Kiarha went well out to make me happy. And I appreciated such excellent service.
Jerri, aren't you a saint! I appreciate your patience and understanding! Most importantly, I hope your road to a full recovery is speedy and without any bumps along the way! Thank you so much for your recognition of Kiarha!
As happens once in a great while, my meals didn't arrive as scheduled, but were instead delivered to another address. I contacted Louis R at Freshly this afternoon and informed him of the missed delivery, and he immediately credited my account for this week's shipment. I have always appreciated how quickly the Freshly team responds to issues, and today was no exception. Thank you, guys!
Hi Jeffrey! I never want to see any delivery issues, and I'm happy this has been an isolated situation for you! I'm very happy that Louis did what needed to be done -- and give you some good old-fashioned quality customer service! Thank you for your wonderful patience and understanding!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary, thank you! I loved reading the 5 words you used to describe your customer service interaction with Jess. I didn't need to hear anything more than that to make my day! Thank you!