On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
I had a freshly order show up 3 days late, all the ice packs were melted and the food was room temperature. DJ was quick to refund the order, reach out to the delivery team, and credited my account. I was worried about the hassle to correct this but DJ made it fast and easy.
The customer service chat option is great! It was quick and efficient! The virtual assistant connected me to a human quickly when it wasn't something that could be performed by the VA. The customer service rep Nikki was very nice, speedy and helpful!
Donna, I've heard people say before that Nikki is exceedingly nice, speedy and helpful! I'm glad she's keeping the good reputation going! I want to thank you for taking your time to review us!
Celine M was very helpful. She took the time to explain everything on the app. She manually put in the order because it wasn't showing that I updated the order.
Thanks so much Celine
Michele, thank you for your kind words. Celine is a rock star, so I'm so happy she got you all wrapped up and taken care of! Thank you for sharing your experience!
I love this service. It's my favorite meal prep service and I've tried just about all of them. Their customer service team is unbeatable as well. I recommend freshly and their team to everyone
Valerie, I will just tell you I'm honored to read your review! Thank you, thank you, thank you! I hope we continue to keep you happy with warm fuzzy feelings for the service!
We caught the TV commercial on "Hey Honey we'll never have to cook again!" and decsided to try.
Freshly is an outstanding Meal Provider of excellent fresh foods! The meal selection is very large and they add new dishes frequently. I personally have enjoyed over 100 meals on a weekly schedule and all have been good, some very good, and a pinch of GREAT!
The service is excellent guaranteeing freshness. I prefer the "full meal" type dishes and not the "bowl" but they offer a lot both ways.
My one ask-- is to allow the selections to be more flexible. If you want the best pricing and service you want to select a frequent plan. But if you are a weekly planner you cannot get 7 meals--you get 6 or 4 for example. Otherwise I am a happy and well fed client.
If you want frequent, "3 minute quick to table" and delicious meals with great variety--Freshly is THE ONE!
Hi Rick! What a fun review full of positivity and a splash of feedback (which we love, by the way)! I am happily going to forward your feedback as that is how we keep improving for our Freshly family members! Of course, I'd be remiss if I didn't tell you how warm you made my heart with all of your other compliments on our meals and service. I hope we continue to impress and keep your tummy full and feeling good! Thank you, again!
Ivy helped me and answered all my questions. Best customer service representative. Super quick, efficient and easy!
Alexa, I won't disagree with you about the feelings you have with Ivy and the customer service provided to you! I'll take super quick, efficient and easy -- and day! Thank you for sharing!
Marge S. Has been very helpful and fast answering my questions. The customer service can not be beat.
Aw, Dee, I love your positivity! I know Marge is wonderful, but so are all of our customer service reps! We're here to help -- even 24/7!
August was very prompt and helpful when in the online chat! They helped solve my problem with refunding my order.
Yay, August for assisting Taylor! Yay, Taylor for giving a big thumbs-up to August! My thanks to both of you!
She was so nice and very fast and I truly appreciate all her help. Due to these hard time I can no longer to freshly but once I am back I will definitely be doing meals again.
Jennifer, you are so kind with your words! When your time is right, we welcome you back with open arms! And, reach out to us and we'll do our best to provide a welcome back promo!
I needed assistance with my next order and Ally B dealt with it very quickly and efficiently.
Thank you! By the way, the meals are really good.
Hi Cherry! Ally is a rock star and I'm so happy you got in and out with your issue quickly and efficiently! I'll be sharing your experience with Ally!
My issue was solved immediately and without issue. Thank you
Stacie, I absolutely appreciate you letting us know you received excellent customer service! Thank you for this 5-star rating!
Diane was friendly and knowledgeable. She understood my concern and addressed it appropriately. Very happy with the customer service at freshly!
Hi Rebecca! I'm so thrilled to hear that Diane was of great assistance! Thanks for your stellar feedback!
I had a premium meal I did not enjoy.
Let me preface by saying Freshly has become a key part of my fridge and I've recommended to several others.
I had a premium meal, that while delicious, wasn't enough to satisfy my 5'3", lives off salad self. One quick contact through the app and August quickly refunded me and made sure I was happy.
I never complain (I promise!), so this was a nice experience. I'll continue to look forward to my Freshly box every week. The service is just outstanding!
Hello Michelle, I appreciate your honest review! While we're sad to hear that you didn't fully enjoy the premium meal, I'm happy that August was able to provide you a remarkable customer service experience in handling your concern. We'll make sure he gets the shoutout he deserves for doing such an awesome job helping you out! Thanks for being part of the Freshly fam!
Mary handled my complaint quickly and efficiently. One of the best
Wow, another shout-out for Mary F! For sure, your kind words will make her day. Thanks for reviewing us, Ahmed!
I needed to cancel my week last minute and Mary F assisted me without a hitch - thank you!
Hello Ashley, sounds like you're in the right hands! I'll be sure to give Mary F a shout-out for doing such an incredible job helping you out! Thanks for this fantastic review!
I needed to change my meals for the upcoming week and even after the deadline Mary manually made some changes to my order.
Cheers to Mary F for being an awesome assistant! Thanks for giving us 5-stars, Akshay!
Jassy was extremely helpful and kind. Was a to provide a reason why my meals were not delivered and gave me a additional credit because of the delay.
Jassy does have a knack for being quick and helpful to our Freshly family members! I'm terribly sorry to hear about your recent experience. Lauralee, we thank you for your kind review! I know Jassy will love hearing your Freshly love!
Mary F helped with my questions and understood my concern. She was very professional and took care of what I needed.
Hello Worlanda! We're so happy to hear that Mary was great of assistance to you. We'll be sure to give her a shout-out. Thanks for the awesome review!
I needed to skip a delivery that had already processed. The agent took care of things quickly and applied a credit for the order.
Thank you for the wonderful review, Elizabeth, and I'm going to tell you a little secret -- I can tell you we always want the customer to feel their experience with us is stress-free!
Coral was great, refunded an order I forgot to cancel
There goes Coral again with awesome customer service! I hear it often and never tire of hearing it! Forrest, thank you so much for your kind review. As you might imagine, Coralwill love hearing it!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Logan, oh no, I'm so sad to hear of this delivery being delayed where the meals were no longer fresh! That's so disappointing and thank you for your understanding! I'm very happy to hear that, to some small degree, DJ made the experience a bit better! Thank you again for your patience!