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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Jess was able to resolve my matter via chat in a fast, friendly and understanding manner. I am very impressed.
Mistaken order Jess took care of problem quickly and courteously
Thanks for the rating and for sharing your great experience with us, Patricia! I'm glad to hear that your problem got taken care of quickly! I'm just glad that you were in the good hands of Jess! I'll let them know of your shout-out!
I loved the timely response and it will remain on my recommendation list
Hi Oluwafemi! Thank you so much for sharing your experience with us! I'll be sure to let the team know and I hope you continue to enjoy Freshly!
I loved the freshly prepared meals being delivered to my door. The Customer Service was very friendly and efficient.
John, I'm thrilled that you're enjoying the service and your meals. Yes, there's a certain pleasure in meals coming right to your door, right!? Of course, having friendly and efficient customer service is always a plus, and it sounds like we've done right by you! Thank you, again!
Needed to cancel a order, and August handled it quickly. Start to finish roughly 10 minutes.
Hi, Robin! Thank you for sharing your experience with us today! I'm very happy to hear that August got you all wrapped up with skipping your upcoming delivery!
Always great food with excellent service! I have referred quite a few people to their wonderful services!
Dawn, in providing fresh meals to customers, an argument can be made that if you have great meals and great service you're doing right by them! Thank you for sharing some Freshly love, and I can certainly say we look forward to being of service to you again soon! Thank you!
I had a guy earlier trying to help, but I couldn't get it to work for me, then I got back on and Kenny helped me get it canceled until
I can get someone to help me here at home get it fixed so I can restart my orders… he was great thank you….
Nita, I'm pleased to hear that after a little trial and error, Kenny hopped in and got you all taken care of! I look forward to seeing you soon, and thank you for taking your time to review Kenny today!
Great asked for a refund and cancellation of a shipment after subscription was cancelled and rep representative was very helpful
Wonderful news that you got assisted, Kathleen! While we'll certainly miss you, we thank you for being a Freshly customer! Maybe we'll see you again down the road and cook up some more meals for you!
I had my first chance to speak to customer service today and it was great... Hannah answered all my questions and helped me achieve my resolution. It was painless. Great Job Hannah.
Terrific! It's so nice to hear that your first experience with our agents wasn't short from amazing! We hope our team continues to be helpful to your needs!
I had an order issue and Ivy took care of it quickly and efficiently. She's awesome.
Excellent! I love hearing about the quick and efficient service our agents such as Ivy was able to complete for you! Can't wait to let her know.
I had my order damaged and DJ really helped me through all of my problems.
Hi Thurein! Major shoutout to DJ! It's great to hear that he was able to resolve the issues had with your damaged order.
Ivy provided outstanding customer service and was extremely professional. Thank you for the wonderful support.
Anthony, thank you so much for taking the time to share your A1 experience with Ivy today. I know she'll appreciate receiving this feedback!
I chatted with Ivy about getting my delivery on the porch as opposed to the front of the garage. She took care of it right away.
Terrific! I'm glad that Ivy was able to get your delivery concern addressed and resolved. That's the kind of customer service we want to provide every time!
I was having issues with my order; however, the agent who assisted me was extremely helpful. It's great customer service that's brings customers back!
Great! It's so nice to hear that your experience was efficient and you received helpful assistance from our agent! Thanks for sharing!
Agent Ivy was able to provide me with the assistance I needed. More than happy with the customer support provided.
Bruno, thank you for sharing your experience with Ivy! We strive to ensure all of our customers leave happy with their experience.
Provided excellent customer service. Was a great help in resolving my issue.
Oh, this is so wonderful to hear! I'm ecstatic to hear that Ivy was able to give you an excellent customer service experience in resolving your issue.
Quinn was very understanding of my predicament when my Freshly package was not delivered to me at my address. She was instrumental in getting me a credit. Additionally, she worked with me to change my delivery address and the delivery instructions for futue orders.
Patricia, thank you for allowing Quinn to assist you with this unfortunate situation today! I also want to thank you for your understanding. It sounds as though the situation will be satisfactorily addressed from reoccurrence by making some tweaks to the delivery address. Thank you for your kind review!
DJ helped me track the package and since it was lost, he helped me process a refund.
Hi Mel Kevin B, I'm so sad to hear of the lost package during the delivery process! I do know that DJ did everything possible to help you with the situation. I want to sincerely thank you for your patience and understanding!
It was good. Answered my questions. Helped escalate situation and was very cordial.
Hi, Rena! I'm so happy we could be of assistance today! Thank you for making my day even better, and I'm glad we provided you with customer service that benefitted you!
I made a mistake with my account and ended up with a whole extra order. Nikki from Freshly was extremely helpful. This company really cares about their customer satisfaction.
Oh no, Tara -- an extra subscription!? I know Nikki and the one thing I know about Nikki is that the customer will always get fairly treated! I thank you so much for sharing your experience with us today! Nikki will be happy, too!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing this, Nestor! I'm happy to hear Jess was able to provide fast and easy support! I hope we continue to impress you with our service!