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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I forgot to change meals before the order was placed, but I caught it early enough and was able to modify with the speedy help of the chat box on the app and great customer service!
Cassie was helping me, but i took too long finding meals, so it cut me off. Then i got Ivy. She was very patient, kind and very helpful. She found the information I needed, answered my questions and even said she had fun. It made my day! Thanks bunches Ivy!
Hello Deb, thanks so much for reviewing your experience with us! I'm pleased to hear Ivy and Cassie were a great help for you today and I'm excited to share this with them!
Nikki assisted me via chat and was fantastic! I had an issue where I skipped a week of meals via my app, but then received an email stating that I was being charged. I used the Freshly online chat feature and a refund was provided swiftly, without hassle. Nikki, the rep on chat, was super friendly, well-spoken, and got my situation taken care of in a jiffy!
Hi Jenny, thank you for leaving a review of Nikki's service! It's great to hear that you're issue got resolved quickly! Customer's satisfaction is what we aim for and I'm more than happy to share your shout-out with the team!
Somehow someone got voided about my order, BUT, Louis's commitment to resolve the issue was immediate and efficient, in a sincerely gracious manner. I humbly appreciated his interest AND the assistance of a gal named Celine.
Hi Art, thanks for your stellar review! It's our topmost priority to provide a remarkable customer service experience so knowing that Louis and Celine took good care of your concern absolutely made us extremely happy!
I wish I was notified automatically about this week's misdelivery. But the rep was very courteous and proactive and issued the refund for me for this week. It's a tad expensive but you definitely get what you pay for for the meals.
Hello Jonathan, thanks for reviewing us! I apologize for any trouble in regards to your recent order. This is certainly not the norm and we take these kinds of issues seriously! I'm glad the representative was able to properly assist you with this matter!
Questions were answered quickly and clearly. Very helpful and saved me a bunch of time in terms of looking around for answers on the website. Made the difference for me in terms of deciding to sign up or not. Representative's name was Jess. Excellent service! Signing up later today.
Hi Marth, thank you so much for your 5-star rating! It's always our goal to provide excellent customer service and I'm really glad Jess did an awesome job in assisting you! We're so excited to cook for you and welcome to the Freshly fam!
Was sent incorrect meals and Ivy helped to resolve the situation. Very nice and caring.
Hi Alexa, thank you for rating us! I'm sad to hear that you received a meal that you didn't order but very glad that Ivy was able to resolve your situation! I'll be sure to let the team know of the job well done by Ivy!
There was a shipment delay which usually would not have been an issue except for the fact that I am going out of town for my cousin's wedding and wouldn't be able to get my order inside refrigeration in time. So I contacted support right away (after I was notified via email of the delay) in order to stop or reschedule the delivery. In under 5 minutes working with August, my shipment was cancelled and I was issued a full refund. We had a nice chat along the way and it was a truly great customer service experience! There are always going to be issues that arise but it is how they are handled that really shows the true colors of an organization. I am very satisfied with their support and their meals have been super tasty and a quick solution for my son and I and our busy schedules. Thanks again August! You rock!
Janine, may I be the first to tell you that your review was packed with positivity! First, I'm sad to hear of the delay in your delivery. Of course, as much as we may like Freshly meals, your cousin's wedding does carry a little bit more weight in the hierarchy of importance than our meals! I'm so proud to hear that August made sure you got taken care of with this so the meals didn't just sit outside while you were gone -- that certainly doesn't help anyone! Your review was so fun to read, and I truly want to thank you for making my day even better than it already was!
Thank you for allowing me to change meals. August was fabulous!
I agree, Michael! August is fabulous! I don't speak for our customer service reps, but I can tell you that August very much appreciates your kind words! Thank you for sharing your satisfaction with us!
I will be out of town for next few weeks and emailed that info upon receipt of order reminder. Ivy emailed she could take care of that for me and she did. Thank you.
Maureen, we're here to assist with all issues, including any changes for a skipped or canceled delivery! We got your back! Rest assured, I will make sure that Ivy hears your review!
Yay, Kenny for taking such good care of Henry! Yay, Henry for being so kind to recognize Kenny's efforts today! Thank you, Henry!
I was very happy with the fast resolution of a delivery issue I had.
Gabie, yay! I'm thrilled to hear it, and thank you for reaching out to let us know of your satisfaction!
Quinn was very helpful and pleasant, answered my questions and took care of my request.
Quintessential Quinn came through again with a pleasant customer service experience. Tessa, thank you for your fun review -- it was enjoyable to read!
Ivy was very informative and helpful. She was able to answer my questions where I was able to understand.
Good deal, David! I can tell you we're always here for you -- 24/7! And there are never any silly questions, so always feel free to reach out to us when you'd like! I'm very happy that Ivy came through like a gold star in the assistance you were provided. Thank you for sharing your review with us today!
As a work from home employee... I need healthy meals! I am really excited to try this out! Thanks Jess! For answering all my questions!
Jeremy, work from home used to be a unique and rare situation. Due in part to Covid-19, working from home is no longer a rarity! Welcome to Freshly and I hope you enjoy the service and your meals! I'll be sure to let Jess know you enjoyed your interaction with Jess!
I've been using freshly.com for about 8 weeks and had been enjoying the service. I didn't love every item, but some were great and I was starting to refine my ordering. Then, last week, my order came late and some of my items were only good for 3 days which is not enough time to eat them. I reached out to their customer support and asked for a credit. I was told that unless the item was dated to expire in 2 days from receipt they would not issue a credit. What? I was surprised because this had not been my experience. I said that if that was the case I would like to cancel. The customer service rep simply replied okay, your account is now cancelled. What kind of customer service is this? A total failure in my opinion.
Hello Steven, I'm so sad to hear about your delivery experience. However, I appreciate you sharing this with us so we can use this feedback to improve. In the meantime, I'll be reaching out to you privately to take a closer look at this matter. You may also reach us at [email protected] for any additional feedback and concerns. Thank you for taking the time to review us!
Hi, Edna! Thank you for the stellar review of your customer service interaction with Mel! It sounds like a positive experience for both of you!
I submitted my concern to Kenny and he quickly resolved the issue while being empathetic, knowledgeable, and able to troubleshoot. He is a great customer service representative.
Jess, we certainly agree with your assessment of Kenny! I can tell you he's a keeper! I'm so glad you were taken care of to your satisfaction -- we appreciate you being a Freshly family member!
It was great the rep solved my issue. I have nothing else to say but I need to have 50 characters
Nancy, thank you for the shout-out! To me, a resolved issue sounds like success!
I was lucky to get Naomi V. on the phone today. My Freshly shipment arrived this morning, but one of the meals was incorrect. I explained my situation to Naomi, and she took all the necessary steps to ensure that I was compensated for the wrong meal. I love the Freshly product!
And we love you too, Alison! I'm so sad to hear of an incorrect meal, but thank goodness Naomi hopped right in and got you accommodated for that issue. We all want the meals that we order, and we understand that. I want to thank you for your understanding of the incorrect meal.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for sharing, Terri! We aim to please and I'm really glad to know that everything got sorted out quickly!