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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Customer service was super easy and understanding to what I wanted to get done. Food was alright but the app is very useful!
Ben, you're very nice to let us know! I'm so glad you had a good customer service experience! Thanks!
I find that it is hard to come up with nutrious meals for my wife and I. Freshly has helped me out so many times and I cannot thank you people for that. I recently needed to pause my orders, and with help of Jess, it was quick and not at all complicated. After my time of pause, I will definitely be back!
Thank you for your assistance and for the great meals! - Arnold McMillen
Hello Arnold, we also want to thank you for being a part of Freshly. Gladly, Jess was there to assist you with your request. I'll be sure to give her a special shoutout for doing such an incredible job of assisting you! Thanks for your review, Arnold! We can't wait to cook for you soon.
I have been ordering from Freshly for six months now.
The selections of gourmet balanced meals is outstanding, beef, pork, chicken, turkey, shrimp and vegan. And it seems like they add new, interesting meals each week.
The packaging insures the frozen meals don't thaw (when delivery men sometimes put right in the sun when dropping off!)
The customer service beats all other online services. A telephone number is given (wow!) and my emails have been answered within 2-3 hours.
Keilah was very helpful today. I have never had to repeat myself.
Wow! We're so happy to hear that you've been satisfied with your Freshly meals and our overall service, Carolyn! Your kind words inspired us to work hard. We hope you continue to enjoy our meals. Thanks for the wonderful feedback.
Rep was polite and handled the matter quickly. My meals were delivered to the incorrect apartment number. The rep added notes to the delivery instructions and credited my account for the hassle. Very nice and professional.
Hi Janni, thanks for your feedback. I'm so happy one of our colleagues was able to resolve your concern efficiently and in a timely manner. Making things right is one of our top priorities. Thanks for taking the time to share your thoughts!
I called to check on promotion expiration date and what regular pricing would be. I then cancelled my subscription as it is too costly. Ivy was very helpful and courteous and assisted me with the cancellation and any questions I had. She was very helpful and pleasant.
Hi, Ellen! We'd like to thank you for your kind words on the customer service experience you had with Ivy! We'd also want to thank you for being a part of Freshly. Rest assured we'll make sure that Ivy is made well aware of your review!
Excellent. The rep immediately took action to solve my problem.
Hi Ashanti, thanks for the 5-star rating! We're thrilled to hear that Jess able to help out. Customer service is our priority and seeing your review truly made our day. We'll be sure to share your thoughts with Jess and the rest of the team. Have an awesome day Freshly Fam!
Jess was very helpful & took care of what I needed.
Hi Melissa, thanks for the stellar feedback! I'm so happy you reached out and let us know you were happy with the customer service you received today! I hope you continue to enjoy the service and your meals! Thanks again for reviewing us.
Jess was extremely responsive and thoughtful in assisting me with my issue. She was great
Yay! Jess for the win. I'm so elated to hear Jess was great of assistance to you. I'll be sure to share your kind words with her. Thanks for your wonderful review. We're here for you 24/7!
Mary F was gracious, kind, and efficient in addressing my issue. Thank you for you sincere kindness, Mary F!
Hi, Steven! Mary is such a gem -- I love her! While I certainly appreciate her customer service skills, it matters more that our Freshly family members appreciate the customer service she provides! She sounds like she hit a home run by being gracious, kind, and efficient. Mary and I thank you so much for your review!
I missed the meal deadline and consulted Freshly's "chat" to help. They connected with me immediately and fixed my problem. I was thoroughly satisfied with the speed and results!
Ken, thank you for the 5-star review! We do our best to have a quick, professional, and customer-friendly interaction with our Freshly family members! I'm very happy to hear you were pleased with the assistance you received. Thank you for sharing your experience with us.
Nikki helped me cancel an order that I didn't want charged to my card for Freshly! She checked the status and made me aware of where we were in the process! Wonderful to work with and definitely helped me with the problem I had!
Mary Ann, I like to think there is never an issue that is too difficult to work with when helping our Freshly family members! I'm so happy that Nikki gave A+ service to you today and helped you so, voila, no problem! Thank you for sharing your experience with us today!
Mary F was awesome in explaining the difference in cost from last month any this month. I'm a senior and the cost was a $74.15 more. She was not able go give me a discount for it but she is helping me with my next order. Thanks Mary F.
Raul, thank you for reaching out to us, and I'm very happy to hear that Mary helped you out! We do our absolute best to be sensitive to everyone's needs, including monetary as well! While it sounds as though Mary took good care of you, if you feel you need any additional assistance, please feel free to reach out to us at [email protected]! We're always more than happy to assist!
I thought that I had skipped my freshly order for this week, but got an email saying that my order was confirmed. My refrigerator/freezer is out and I have nowhere to keep them. Jassy got the order cancelled and my refund in less than five minutes. Very timely and very efficient, and I am very grateful!
Oh no, Terrie! I hope you can get your refrigerator fixed quickly -- regardless of where you live, we always need that important appliance! Of course, we were so happy to be of assistance to you today! Jassy is definitely quick and gets things done -- I'm so glad you were taken care of quickly! Now you have a little more time to repair or replace your fridge! My best wishes to you today!
Had an issue where a deliver didn't show up, initial contact was with automated system, when automated system couldn't help and Mary entered the chat, she read over the chat and I did not have to repeat the issue. Great way to save the customer additional time and frustration.
Hi, Loretta! I'm so sad to hear you had this delivery issue today, and I agree with you the last thing you want to do is repeat everything to a rep when they come into the chat to assist. The least we can do is make the customer service transition from the automated system to a real, live human being seamless and quick! I'm very happy to hear that Mary came in and provided exemplary customer service for this issue. I'll absolutely forward your review to our team and Mary!
I didn't receive an email when my first order shipped and Ivy was able to quickly send me the tracking link and offer to help with any other questions.
Hello Aimee, thanks for your great review! I'm happy to hear that Ivy was able to assist you with your order! I'll be sure to let them know about your kind words!
I contacted the online chat support to let them know I was sent an incorrect meal. I chatted with Mary who looked up my account, got the details from me, and then promptly setup a reimbursement to me for the meal. It was a very pleasant and quick experience.
Hi Danielle, thank you for letting us know about your pleasant experience! We truly appreciate you sharing your experience with us and that Mary was able to provide a great service to you. I'm more than happy to share this awesome review with the team!
This company has great customer service! They were able to fix my issue quickly and easy.
Hi Edward, I'm so happy to hear about your experience with us! We're always glad to help and we're here for you 24/7! Thank you so much for rating us and for being part of the Freshly fam!
I wanted to know more about skipping timeframes and Agatha took the time to write out every day of the week's skipping deadline INCLUDING the hour of the day, which was super sweet and very helpful.
Hi Christian, thank you so much for reviewing us! I'm thrilled to hear Agatha was able to walk you through our service! I'd be happy to share your wonderful review with her!
Ivy did a great job in helping to resolve the issue I had with my Freshly deliver
Hi Kyle, it is our pleasure to serve you great customer service, and looks like Ivy did a great job with helping you with your issue today! Thank you for sharing and we hope you continue to enjoy our service!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to hear such positive words, Vanessa! Thanks so much for sharing your awesome experience with us!