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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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It was a great experience to get amazing service from Kiarha, she is awesome, very professional and friendly.
I appreciate her very much for her help!
Good service. Answered everything I was concerned about. Very knowledgeable and professional.
We're so happy to hear this! Thank you so much for your rating, John!
I want to thank Raffy for helping me (via chat) with my cancelling a order. Freshly is awesome and I really enjoy the food.
Wow, another great story of a customer being assisted by Raffy! I'll make sure he gets the shoutout he deserves for doing such an awesome job helping you out! Thanks for the shout-out, Evelyn!
Representative was professional, courteous and showed genuine concern for my problem
Thanks!
Indeed, a 5-star worthy customer service experience! Thanks for reviewing us, Beverly!
I am new to the plan and wanted to change things. Mary F answered all of my question. The computer could not.
Hi Carol, thank you for sharing this! It seems like everything has been pretty easy for you with Mary F. Thank you for your 5-star review!
I contacted Freshly to update my account information. The contact person Astrid was so helpful and totally understanding of my needs very professional and very personable
I'm grateful to hear that Astrid satisfactorily addressed your request and everything flowed smoothly. Thank you for your review, Angela!
Pink was terrific. Answered all my questions quickly and gave me clear instructions.
We'll make sure Pink will know how she was able to help you throughout! Thanks for the shout-out, Laura!
Jassy was great at helping me switch my meals for my next delivery. Jassy also helped with seeing which meals are spicy so I did not order ones I wouldn't be able to eat.
Jaci, we're truly delighted with your stellar customer service experience with Jassy. We will be sure to give her a shout-out for her great job! Thank you for reviewing us.
While I haven't loved every meal I've gotten, by and large the meals are very good. The best part is, they save me so much time.
I love ordering food from Freshly, but during those times when I forget to skip and my card gets charged, I can easily talk to customer service rep in the app and they quickly resolve the issue.
Elman, thank you so much for your 5-star rating. We always aim to provide the best and efficient service to our customers. We're here for you 24/7.
I had an issue with my shipment, but Cassie quickly assessed the problem and gave me a refund as well as store credit. I appreciate the fast response even though I didn't get my food this week.
Brad, we're so sad to hear this! Thank you for letting us know, but also for sharing your kind words on the assistance you received from Cassie.
Cassie was great and very helpful. I had an issue with a missing item and she took care of it very quickly.
Raymond, a brief but ever so powerful review on the assistance you received! I'm thrilled that Cassie assisted you... and quickly!
Ken assisted quickly in refunding cost of shipment that was lost in transit.
Jana, we're saddened to hear about your recent experience but at the same time, we're glad Ken was able to resolve your concern. Thank you for your honest review!
I received someone else's order. I was upset, I just thought you all sent me all the food without looking at my order. He figured out what happened and took care of everything and I'm extremely happy now. Thank you.
Laura, thank you for your stellar feedback. Making things right is one of our top priorities. We'll be sure to give June M. A shout-out. Have an awesome day, Freshly-fam!
The food tastes great, and our busy family loves having meals that we don't have to cook. Customer service is stellar. Mayumi was courteous and helpful in our chat today. I gave 4 stars because delivery is occasionally a problem. We have had several weekly deliveries canceled last minute because shipping was late and the meals were unsafe to consume (I'd say about 10 times since we became customers when the pandemic hit the U.S.). But most of the time we receive our weekly meals on time. I'm hoping deliveries become more consistent once the pandemic dies down. Overall a great company and great food.
Mandi, we're so happy to hear that you and your family love our meals and at the same time also saddened to hear about your recent experience. We've made a note and we will further investigate this to try our best to prevent this from happening again. We'll be sure to share your thoughts with Mayumi along with the team. Thank you for your honest review.
Mayumi was very kind, thoughtful, and genuinely cared about me as the customer. Mayumi's customer service is exceptional!
Mayumi is truly a game-changer! We're so glad she was a great of assistance, Kaley. Thank you for reviewing us.
Ivy did a great job in assisting me. She was very quick and precise!
Chase, we're truly delighted with your stellar customer service experience with Ivy. We will be sure to give her a shout-out for her great job! Thank you for reviewing us.
Cassie was so helpful with refunding are account with an order that didn't show up because of a problem in our area in St George area. We really appreciate her taking care of the problem after understanding what happened. She is an asset to your customer service dept.
We're so sorry to hear about your recent experience, Lynn. It is not the type of experience we want our customers to have. But, we're so glad Cassie was able to handle your concern efficiently and professionally. We'll be sure to give her a shout-out. Thank you for taking the time to share your thoughts.
Courteous, efficient, and resolved my issue immediately.
Lauren, thank you so much for your 5-star rating. We always aim to provide the best and efficient service to our customers. We're here for you 24/7.
I had to cancel my order for the week, and Jess quickly took care of everything. Very friendly and efficient and the same time.
We're so happy to hear that Jess was great of assistance! Indeed, she is always top on her game in providing the best customer service experience for our Freshly family members. Thank you for your 5-star rating, Masami K.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's where we pride ourselves -- providing awesome, professional, and friendly customer service! I'll be sure to give Kiarha a shout-out for this one. Thanks for the review, Anna!