On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Kiarha was super nice and quick to help. Give her a raise or a really nice vacay. She/he carried her responsibility out amazingly
I am new to Freshly and needed clarification of the ordering process. Raffy was very helpful and paitent. Thank you
Dee, welcome, and thank you so much for the stellar review of the customer experience you had with Raffy! I hope you enjoy the service and your meals and keep in mind we're here for you 24/7!
I had an issue with one of my meals, and Marc E helped me quickly and decisively.
Jason, a brief but ever so powerful review on the assistance you received Marc! I'm thrilled that Marc assisted you... and quickly!
Mary F helped me get started with reactivating my subscription. She was so friendly and helpful! Great customer service experience.
Patrick, you made my heart warm! I have found that simple kindness is to be valued with any human interaction, especially customer service! I'm very proud that Mary came through with this. Welcome back, and thank you for taking your time to share your experience!
Needed a refund and it was processed promptly! It was a pleasure to do business!
And, Cori, it's always a pleasure for us to do business with you -- or as I like to say, cooking meals for you to enjoy! I'd like to thank you for being the best part of Freshly!
Jassy was quick to address my concerns and helped resolve the issue in very little time. Thank you for the great customer service.
Adan, there's a reason I call Jassy, SJ -- because she is Speedy Jassy! I'm very pleased to know that you got your issue resolved satisfactorily and quickly! And, thanks for your feedback -- I know Jassy will be very happy!
My brother like it he is a truck driver and I go to school and it help me a lot thank you
Share the Freshly love, Mildred! Thank you for such kind words and I hope we continue to provide the help you need!
Solved my issues quickly and politely. Wonderful service.
Cassie's politeness sure is getting a lot of recognition! She'll surely get acknowledged for the wonderful service she's been providing! Thank you for the shout-out, Keith!
Working third shift in a small town, there aren't really any options. Ordering from Freshly gives me a variety of good food that I didn't have to cook myself. The only time I have ever had a problem, their customer service representatives handled my problem really well and quickly. They were so nice to boot. I really enjoy ordering from Freshly.
5-stars all across the board! A HUGE win for us! I hope we continue to provide the convenience and variety you are looking for Caryn! Thank you and I hope you continue to enjoy Freshly!
I had a package that never arrived and they were quick to refund me. I appreciated the service and professionalism.
I'm so sad to hear about your experience, Jill! I'm happy to hear your situation got handled quickly! Professionalism is what our customer service truly stands for. Thank you for the 5-star review!
Jess helped out and I'm happy with the experience. Everything was done in one session. The conclusion was me getting the results that I came for and that's the most important thing.
A positive and satisfactory experience is what we always aim for, Chris! I'm very happy to hear that Jess was able to provide exactly just that! Thank you for the review!
Just had a chat with Jess regarding an incorrect meal sent to us this week. Jess looked into the matter and has issued us a credit to our account. She was very kind and helpful with this matter and we appreciated her concern. We are overall enjoying our Freshly subscription each week. The meals are delicious, but we have found so far our favorite is "Steak Peppercorn".
I'm really glad to hear that your situation got handled with kindness and concern, Karen! Jess is really on top of her game right now! Steak Peppercorn proving to be one of the best from our Freshly faves again, don't forget to add it to your next order and I hope you continue to enjoy our meals!
Addressed delivery issue and refunded credit. Thank you
Jeff, you're most welcome! I never want to hear of a delivery issue, but if it happens I want to know we took good care of our customers. Thank you for your understanding, and I'm glad your customer service experience was satisfactory to you.
Good people, good support, thank you! The food has been amazing and the customer service is just as good.
Andy, what a wonderful review that warmed my heart! Here's why: We take our customer service as seriously as we do our meals! So to be complimented on both is really special! I want to thank you for the very kind review, and I hope you continue to enjoy your meals!
Diana S was very helpful in cancelling an offer order that was inadvertently placed. Saved me $100 & the inconvenience of having a delivery when I wasn't available.
I'm glad that the changes were processed correctly and with such ease, Nancy! Thank you for the 5-star review!
Excellent customer service. Nikki took care of an issue I had promptly and efficiently. Thank you.
I'm glad to hear that your situation got resolved by Nikki with such efficiency, Lorraine! Thank you for reviewing your experience with us!
I was gifted six meals and was trying to order, but it was not taking and I could not figure out why. Cassie was not clear on how to fix it at first, but she stuck with me and figured it out. I can no move forward with my order.
A win again for Cassie! I appreciate your patience, Lisa. I can't wait for you to try out our meals! I hope you enjoy them and thank you for the review!
Nikki was a great hero to me when my box arrived addressed to me, but had someone else's meal line up inside. She quickly issued a refund for my order and gave me a future discount to use. While I'm disappointed not to get the meals I was looking forward to, I understand mistakes happen. Thank you to Nikki for helping me get it all sorted out.
Hilda, first of all, I'm so sorry to hear about your experience! I'm really relieved that Nikki was able to help and sort things out for you! She'll definitely get recognized for this! Thank you for the review!
I had a problem with a discount and I was able to get it resolved very quickly. Best customer service experience in a long time! Thank you!
"Best customer service" just made my heart burst with joy, Gina! I'm glad to hear your situation got resolved as quickly as possible. We always make sure our customers get the best experience they expect from our service. Thank you kindly for the review!
Ron M. Was extremely helpful in explaining the subscription options
I'm very glad to hear Ron M. Was able to provide and explain how our subscription works! Thank you for the shoutout, Jamie!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Pawan, I agree with your sentiments on the quality person Kiarha is! Our customer service reps know we love them and shower them with the respect they deserve. Similarly, I always know they will treat our Freshly family members with the love and respect they deserve! Thank you so much for your kind review -- it was so fun to read!