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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Agent completely understood me agent was professional and courteous this agent was the first to take care of my complaint with kindness and understanding i am very pleased!
Agent cleared the air and helped me understand confusion
Yay! I love hearing that our agent was able to clear up any confusion you had previously! I hope we continue to impress!
Arjen was informative and friendly and took my feedback into consideration :) Food has been overall an amazing experience, didn't know you can make meals so tasty with a combination of veggies.
Hi Efren! Thank you so much for this awesome review! I'm elated to hear that you had a great experience with Arjen. I'm even MORE thrilled to hear you're enjoying your meals thus far!
MARY F is an awesome asset to the Freshly team. I am out of town and dropped the ball on cancelling my order this week, she refunded me no problem. I wish all customer service was this good. We should all be like Mary.
I know how great Mary is, but I always want to hear (and love hearing) that from our customers! It sounds so awesome to hear, and I never get tired of it. Sam, thank you so much for your positivity, and I know Mary will LOVE hearing your review!
I was experiencing lot of shipping problems with their carrier but the Freshly customer support team immediately addressed my needs. Yesterday, I reported that my package was marked as delivered but never made its way over and so 2 of Freshly's customer support associates helped me and today my package safely arrived. Thank you for all your help!
Sammi, I'm so sad you've had any issue, but hopefully, we're past that, now! I'm very pleased that the meal delivery was made and that our customer service agents did their absolute best to assist you. Always remember we're here for you -- 24/7! Thank you!
Mason, albeit brief review, your review was packed with a wonderful testimonial to your customer service experience. When someone tells me "great customer service", all I can do is humbly say, thank you!
My meals arrived a day later than usual with half melted freezer packs. Since these meals are for my daughter in college, I wanted to be extra careful that they weren't spoiled in transit. Just a quick chat with Ivy put my mind totally at ease. She even double checked to make sure the meals were cool to the touch as they should be. She was polite and friendly. I felt like I was a valued customer
And you ARE a valued customer, Karen. But I like to refer to our customers as family members! I'm so happy that Ivy went the extra mile to fully address your concerns and make you feel more at ease! Thank you for sharing this wonderful customer service experience with us!
We got the wrong order in the mail for our first delivery, Arjien was quick to take ownership and resolve the problem quickly.
Oh no, Greg, I'm so sad to hear this! I can appreciate that you wanted the meals you ordered, but I'm at least happy that Arjen came up to the plate and took care of the issue for you! Thank you for letting us know.
Nikki was excellent. I'm new to the service and she helped a great deal.
Welcome, Dominique! I'm thrilled to welcome you to Freshly! Sounds like Nikki was welcoming to you as well with excellent customer service! I hope you love your meals, and thank you again for your kind words!
I contacted freshly customer service due to a meal missing in my order. And I received great customer service from Mayumi who resolved the issue in a satisfying and efficient manner.
Robert, I'm so sad to hear you had a meal that was missing! Thank you for your understanding! I see Mayumi came through with awesome customer service and provided a satisfying and efficient experience. Thank you!
Very helpful, kind and super fast! Great experience!
Matthew, thank you so much for your 5-star review on the customer service experience you had with Jassy! I always love hearing words with helpful, kind and fast... and, of course, a great experience! Thank you so much for your kind review!
Yay, Anna, we're doing our job then! I'll always graciously accept anyone who says they were provided with helpful customer service and good meals! That pretty much sums it up! Thank you kindly for the shout-out, and I hope you continue to enjoy your meals!
I needed to cancel my order for the week due to a last minute schedule change and was connected with Mary from Freshly's customer service. She was able to get my order cancelled and a refund issued to me quickly. I very much appreciated her kindness and speed.
Jaimee, that's what we're here for -- to assist our Freshly family members! Thank you very much for letting us know of your customer service experience with Mary! Sounds like she got you in and out quickly and efficiently!
Cassie with Freshly helped me tremendously with a delivery issue I had. She was so upbeat and urgent to give me all my options to get it resolved. It's service like this that will keep me subscribed to Freshly for many months to come!
Kody, what a friendly and upbeat review -- thank you! While I never want to hear of a delivery issue, I'm so happy that Cassie came through in the clutch! I certainly appreciate your loyalty, and I hope you continue to enjoy both the service and your meals! Thank you, again!
DJ was a great help! He was very professional and made what needed to be done seem very easy.
Brianne, thank you so much for your 5-star review! DJ is wonderful and I'm so glad you got taken care of in a friendly and professional manner. Thank you for letting us know of your customer experience with DJ!
Nikki was most helpful in getting my order done. Very professional and quick to solve the issue.
Love the 5-star rating, Philip! Nikki will be thrilled to know how much you appreciate her help.
Pink was really great! Helped me a lot! Very nice! And helpful!
Wow! Indeed, 5-star worthy customer service from Pink! For sure, your kind words will make her day. Thanks for reviewing us, Nicholas!
Had a question regarding placing my first order and Mary was super efficient!
I'm grateful to hear that Mary satisfactorily addressed your concern and everything flowed smoothly. Thank you for your review, Linda!
We're so thrilled to hear about such a great experience with our customer service, and we'll be sure to share this with Mary F!
Pink helped me re-set my account! The iPhone app was frozen
While we're disappointed with the trouble in our app, we're relieved to hear that Pink was able to make things right! Thanks so much for your review!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Grace! Thank you so much for sharing your experience! It's wonderful to hear that you had a fantastic customer service experience.