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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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It was a great experience with Kiasha who assisted me with my meal preference. She was extremely helpful. Hopefully this will solve my meal delivery preference. Thank you Kiasha and Freshly team!
Juan, I was thrilled to read your review! Prompt and helpful assistance equates to wonderful customer service! Thank you so much for taking your time today to review Kiasha! I hope you continue to enjoy your meals!
I help my in-laws with their Freshly subscription and they wanted to make some changes to the next weeks order but the info came in too late for me. The virtual assistant was no help but I was able to quickly connect with Mary F. And after confirming so details she was quickly able to make the changes for me.
Tom, you had me at Mary! I never question Mary's wonderful spirit and love for helping our Freshly family members. But, I DO LOVE hearing this from you! Thank you!
I left freshly. You guys messed my orders each week for weeks. So I left. But when inquired about how I could come back if I decided, your chat agent Bea was very helpful and did a great job representing Freshly. She won me back. So I reactivated.
We're so sorry to hear about the past experience that you've had with us, Stephen! Glad to hear Bea was quick to help and very efficient to addressed your concerns. Thank you for the shout-out!
Representative helped me out thorughout whole process with my request for refund and subscription cancellation.
Understood my painpoints and taking feedback from me.
Proactive to solve the problem.
We're so sorry to see you go, David S. Nevertheless, we're so glad that your concerns were handled by Ivy professionally and proactively. Thank you for taking the time to share your thoughts!
Ivy was most helpful with my problem and corrected it quickly and graciously. Although I discontinued my subscription for awhile I will be back. Ivy left me with even more positive thoughts about your company. I have been using Freshly for several months. The food I have had has been consistently good. I will be back
Judy, we're so happy to hear that you have enjoyed our meals. Thank you for sharing your stellar experience with Ivy. We will be sure to give her a shout-out.
Quick, easy and pleasant. Person helped me right away. Am satisfied
Michelle, if you're satisfied, I'm satisfied! Thank you for sharing your experience with us!
It was very easy and the staff member Harper assisted and changed my menu order though I had missed my window of opportunity to do it they were most helpful
David, thank you for your 5-star review of Harper's assistance! Harper is awesome, but I gotta tell you -- it's always more fun to hear that from our family members! Thank you for taking your time to review Harper!
It was my first weekly renewal of freshly and I missed the online option to edit my meals. I reached out to service and Jim informed me he could still do it on his end if I knew what meals. I needed a moment to bring up the menu and such so he informed me the system would time out after a couple minutes but I could easily message back when ready.
Cassie took good care of me and informed me my requested updates were made.
Thanks a bunch! Looking forward to trying my first meal tonight!
Brooke, how wonderful to hear! Working with two customer service reps almost makes me feel like you got twice the love! Our chefs give us a deadline to change meals as well, but I'm so glad that there was still time for Jim to assist you... and Cassie, too! Welcome to Freshly and I hope you enjoy your meals!
Marge S was very helpful. She was polite and took care of my issue
Politeness is so incredibly great to receive from a customer service company. To say I'm thrilled with Marge would be an understatement! Robert, thank you for reaching out to us, and I hope you continue to enjoy your meals!
The representative I spoke with Marge S. Was pleasant and professional she knew how to talk to people.
Francine, I find that customer service is not too terribly difficult if you put the customer first! It certainly appears that Marge had that mindset, and I'm so glad she assisted you. Rest assured, I'll pass along your kind review! Thank you!
Ron M was very helpful in changing my meals! I'm very pleased with the customer service!
Pleasing our customers with great customer service is our goal and it looks like Ron M has hit it again! I hope you continue to enjoy our meals, Chet!
I received an incorrect meal, one that I would never eat, in my weekly delivery. Thus, making me short a meal for the week. But my agent was quick to apologize and credit me for the upcoming week.
That's disappointing! I'm sorry about this experience, Allison! I'm happy to know that one of our customer service agents was quick to apologize and assist you with your situation! Thank you kindly for this review!
I'm so sad to hear you had issues with your most recent order, Anna! Good thing Ivy was there to assist you with it! She definitely will get recognized by this!
All of my questions and concerns were addressed by Ivy and all were answered to my satisfaction.
A big win for Ivy! Glad to hear your concerns got addressed to your satisfaction, Cindy. Thank you for the shoutout! I'll be sure to let Ivy know.
Cassie worked with me until she understood what the actual issues were. She resolved the problem
Oh no! I'm really sorry to hear that you were having issues! Cassie's name popping up was a relief knowing she would be able to resolve the problem! I'm really glad that she was able to understand the issue and assist you, Marci! Thank you for the review.
Solving issues quickly and efficiently sure is Nikki's expertise! I'm happy to hear that your issue got resolved hassle-free, Megan! Thank you for this review!
Nikki was very friendly and helpful with sorting out my accidental 2nd subscription. Great customer service!
Nikki's friendliness sure does a great job helping out customers! I'm really glad to hear she was able to sort things out for you, Dennis! Thank you for the 5-star review!
Awesome service. These guys are awesome. They really take customer service to the next level
Jonathan, you just made my day much more awesome because of your review! Yes, we always make sure to take our customer service to the next level. Thank you for the review and keep being awesome!
Stacy helped me with my package issue-- told me the food should still be good despite sitting overnight at the leasing office and updated my subscription to specify doorstep delivery to avoid this issue in the future. Thanks Stacy!
Katrina, I'm sorry for the bump in the road with the delivery of your meals! But, I'm so happy that Stacy did her 100% best to try to resolve this for you with deliveries moving forward! Thank you for your patience and understanding! I hope you continue to enjoy your meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear that we are able to help you out! Thanks so much for your review, Amanda!