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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had just received my order and it was missing two of the six meals. I got on the online chat and was sent to Pink. She was extremely polite and professional and worked quickly to get me a refund for the missing items and made sure I was happy with the results before she left. Very good employee..
I re-joined Freshly after dropping out over a year ago. Nikki answered my questions on line this morning.
Hi Arlene! First off, welcome back! We're happy to be cooking for you again! I'll be sure to forward over this wonderful feedback over to Nikki. Thank you again for sharing!
Arjen quickly added a note to clarify delivery for us. I only had to write 2 sentences and BAM! Thank you!
Hi Gina! Thank you very much for this wonderful 5-star review! I'm ecstatic to hear that your issue was resolved within moments! That's what we strive for. Thank you again for your kind words!
I chatted with Pink about a subscription issue. She was extremely helpful and answered all my questions!
Yay, Pink! Yay, Tiffanie! Pink for the wonderful customer service, and Tiffanie for being a wonderful Freshly family member! Tiffanie, thank you for the kind review!
Mel was a great help with issue I was having with my subscription
Marie, your review was brief but ever so sweet to read! Thank you! And, I know Mel will appreciate hearing of your nice review!
My package said it was delivery but it wasn't in my building or by my door. Freshly Customer Service was able to refund everything and also contact the delivery team to see what was going on. Jassy was friendly and assertive and I greatly appreciate all the help and understanding.
Oh no, Erinn, I'm so sad to hear this! Yes, rest assured we will look into this with the carrier, so hopefully, there's not a recurrence! Jassy and I both want to thank you for your recognition of the customer service, and I want to sincerely thank you for your patience and understanding.
Nikki came to my rescue to confirm with me that all of my original food choices will come to me, though I received an email stating otherwise. The texting function is utilized very well! I have been on this program a month and I feel healthier and lighter already on a day to day basis.
Jennifer, thank you kindly for your wonderful recognition of Nikki! I know I always want the meals I order, so I'm happy Nikki was able to confirm your order! Thank you for being the best part of Freshly!
I unfortunately had to cancel for now (I will be back) and my agent made it easy and painless. They are very understanding and helpful.
Sara, I can tell you we do our best to make things easy for our Freshly family members! I'm very happy to know that we got you in and out with the assistance, and I look forward to seeing you upon your return! Thank you!
She was very helpful and didnt give up. It's very nice that someone takes the time to help and listen. Marge S is an asset to your company
Sky, you know it doesn't matter what I think of our customer service reps, rather our Freshly family members! I love Marge, but I want to thank you for recognizing her efforts! It's people like you and Marge that make for a happy relationship! Thank you, again!
I needed to skip a week of meals and the order was already charged. The person who assisted me was very kind, understanding and willing to look Into my account. No problem, charge refunded. Thank you for your great attitude and desire to help!
Laura, I know our customer service reps are friendly and always do their best to assist! I'm so happy that you were assisted with the skipped week and we got you in and out pretty quickly! Thank you for telling us of your experience!
Volume is okay for one meal. The main issue is that the food contains too little salt.
Thanks for your valued feedback, Xuejian! I can tell you we appreciate all feedback, whether it be negative or positive. We're here to make the customer experience tasty and wonderful! Thank you for sharing your thoughts, and I'll pass them along to our chefs and team!
Yay, Pink! Yay, Julie! It sounds as though everyone is happy! Thank you for the fun review!
Are those rare times I have a problem I know that freshly will respond right away and do what they can to fix it. Mary F is great.
Julie, yes, I never want to see any issues for our customers! If so, we're here for you and it sounds as though Mary got you all taken care of! Thank you for your understanding!
I had to make changes to my plan and hold my meals. It was helpful to have a chat assist.
That's what we're here for, Shirley! I'm very happy to hear you found the chat feature helpful!
Great CS by Mary F, quick and helpful. Understood issue and worked to resolve with no fuss.
Daniel, I love Mary and I was thrilled to hear she provided quick, helpful, and wonderful customer service! Thank you, thank you for the shout-out!
Cassie was so incredibly helpful, resolved my issue quickly, and was so polite and cheerful. I had an excellent experience working with her!
Aw, that's so nice to hear that Cassie was a real gem! Kaitlin, thank you for making my day, and Cassie's!
My delivery was late, at no fault of Freshly. I contacted a customer service rep via the app for help. I was connected with Nikki via chat and she immediately rectified the entire situation. A simple solution to a minor issue, the way all customer service should be. Thank you Freshly team!
Sara, you're most welcome, and thank you for your 5-star review of Nikki! I'm so sad to hear there were any issues, but am very happy to hear that it was a minor change to take care of the situation. Thank you for your kind review of Nikki! Rest assured I'll let her know. And, most importantly, thank you for taking your time to review Nikki!
Mel was good. I don't really have anything else to say. Except you guys need to check your links before you send out emails. I almost didn't come back because the link didn't work twice.
Tatyana, first and foremost, I will follow up with you via private message on your concern with the email links as I want to make sure we can satisfactorily assist you. As for Mel, it doesn't surprise me that you received very good customer service, and I'll make sure to let Mel know as well.
Mel was incredibly helpful, and understanding with my delivery delay and quickly resolved the issue.
Kaitlin, I'm thrilled to hear that Mel took great care of you with your issue today! I certainly appreciate the kind comments, and I know Mel will as well! Thank you!
Great service and food. Their help and resolving my issues was excellent. Marge S. In particular was very helpful and attentive. Thanks.
I'm grateful to hear that Marge S satisfactorily addressed your concern and everything flowed smoothly. Thank you so much for leaving this 5-star review, Alex!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Valerie! Wow! Thank you much for sharing your experience with us today. I'm so ecstatic that you had such a pleasant experience with Pink and that it was a fast, efficient experience. You rock!