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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Would rate 0 but it wouldn't allow me to submit. My meals arrived in town on Thursday. Out for delivery on Friday and never arrived. Still never arrived on Saturday. I mentioned it to customer service that UPS was showing delivery on the following Monday and was told UPS was showing wrong and that it would arrive Saturday. Now I have to scramble to find alternative meals without a kitchen to cook in.
Our last order included a meal that we did not order. Consequently, one of the meals we did order, was missing. Ken, our CSR quickly took care of business by refunding the cost of the meal. Thanks for having sharp, effective CSR's available on weekends!
We always here to help at any time at any day! Thanks for sharing your awesome experience with Ken!
I worked with Pink, my Freshly associate, who found the error in my account information and cancelled my subscription as requested. She was polite and took care of my problem quickly. Thank you for the excellent service.
We're glad to hear that Pink was able to help you out! We'll be sure to give her a shout-out for a job well done!
Cassie was very patient and sought to understand my challenge, where the autobot agent was not able to. Cassie quickly resolved my issue and I am thankful.
We're sorry for having any troubles with our bot. In light of this, we're glad to know that Cassie was of great assistance! We'll be sure to give Cassie a shout-out for this one!
Like the meals, I just wish they had meals for diabetics- bland. Also less sodium.
We'll be sure to share your inquiries with our team for further considerations, and we're happy to hear that you liked our meals, Nancy! Thank you!
Had a death in the family and had to leave town unexpectedly. Contacted customer service to cancel the order the day before it was set to arrive. I assumed it was too late for a refund due to the last minute nature of my request, I was more so concerned about food spoiling since I would not be home to receive it. But I was wrong. Friendly, compassionate customer representative cancelled the order and also proceeded to refund the cost as well. Totally unexpected but much appreciated; you don't find customer service like this very much nowadays. Have definitely earned future business from me.
While we're sad to hear about this life situation, we're relieved that we're able to help you throughout! Thanks for taking the time to leave us a review!
Cassie helped me cancel an order when I mistakenly forgot on vacation. She was timely, polite, and communicated very clearly. Thanks for the great customer service!
We're so glad to hear that Cassie was able to help make things right with your orders! Thank you for leaving us a review, Leyla!
Service was wonderful. Arjen did not try to persuade me into staying or put up a facade of "you will be missed". Actually took the time to read and understand why I was canceling my subscription and wished me well. I will definitely be coming back to Freshly once I return just because I wasn't forced to keep something. Thank you again!
We're looking forward to cooking meals for you again, Chandra! It was great to hear that Arjen was able to help you throughout!
I had a bit of a challenge with not having clear foreknowledge of when I may have other food delivery, which arrives without notice. I was trying to determine whether I could get delivery sooner than a particular date, when the soonest date was much further in the future than the minimum of 5 days. I hate having to ask questions that may be too "internal" to operations. But Gen didn't make me feel uncomfortable about needing to understand the inner workings, so that I could make a sound decision, on whether to set up an order on the soonest day available. A lot of times when you have to veer outside the typical questions, a Customer Service assistant (not necessarily a Freshly CS assistant) is not nearly as responsive as Gen was. She knocked it out of the park every time!
Hi Ted! I'm so thrilled to hear that Gen was of great assistance! We'll be sure to give Gen a shout-out for an awesome job!
Very friendly and helpful! Was able to answer my questions and help with delivery!
Yay Kim! Sounds like it was a good customer service experience! Thank you!
Ken was very helpful and customer service is always excellent!
Thank you for the shout-out, Julia! We'll make sure to let Ken know of their excellent service!
I needed to recheck my skip week and it was an easy, efficient task with your customer service.
Thank you!
I'm glad you were able to get the assistance you needed, Jan! Thank you so much for leaving this 5-star review!
I was confused about filling process and she cleared it all up she was great.
We're so happy to hear that Cassie helped you all throughout the process, Shauna. Thank you for your stellar feedback!
I had to wait in queue to be helped by a live rep but the wait wasn't too bad, The rep (I forget the name) was efficient and very courteous. My issue was resolved and I'm very satisfied with Freshly as always.
We're so sorry that you had to wait, Kay! But we're glad to hear that the team was able to assist you. Thank you for the 5-star review, Freshly Fam!
Two meals were incorrectly sent in my order. I contacted Freshly, and Claudia was quick to take care of the issue. She resolved it in a manner well above my expectations. Thank you Claudia!
Claudia thanks you, Audree! While I'm disappointed to hear of the incorrect meals, I'm very proud Claudia took good care of you! Thank you for sharing your experience.
Today I received my 5th Freshly order and for the 2nd time in the last 4 weeks the order was wrong. This time 3 of the 6 meals were incorrect. I can understand a simple picking mistake maybe once. But when 1/3 of one order is wrong, then 1/2 of another order within a month is wrong, that is very careless. I cant even eat 2 of the meals I got today due to food allergies. I will say the customer service is still very efficient and they probably have to be since it seems folks can expect errors more often than they would like. Claidia was able to help me in just a few minutes and they offered me a full refund. They also said my issue was going to be sent to a resolution team to review. When I asked if there are people to double check orders, I was assured there were, but its hard to believe that when there is more than one error in multiple orders now. Food is pretty good overall but buyer beware, based on my experience you are bound to run into an issue. If you like surprises though, then you should have no problems with the Freshly program!
Oh no, Tim, that's not what I wanted to hear! Thank you for your detailed review and please know that we'll certainly look into this issue. I'm pleased that you've been happy with the meals and the customer service you've received -- you just want the meals you ordered, and I fully appreciate that. I want to thank you for posting your honest review, and I also will follow up with you via private message as I'd like to see if I can be of further assistance. Thank you for your patience and understanding.
Loni, thank you for the thumbs-up on the customer service we provided. I was happy to read your review, and I hope you continue to enjoy your meals!
I missed my deadline on updating my meals and Cassie was incredible with helping me get the meals I wanted for my next week's delivery!
I just know Cassie went above and beyond to warrant those 5-stars! I'm really glad you got the help you needed! I hope you continue to enjoy our meals!
Freshly is easy to use and the food is quite good. Alex F was extremely helpful when I needed to redirect my order at the last minute. Many thanks to Freshly!
Reading those words just made my heart full, Erica! Alex F proving to be reliable again! I hope you continue to enjoy the food and our service.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
While we're sorry for having trouble saving your meal selections, we're relieved that Mary was able to help you. Thanks for your review!