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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Excellent experience that will keep me as a customer... I had extenuating circumstances that I needed to cancel an order; I appreciate the understanding and resolution
Pink is fast and professional. Very courteous.
Loved dealing w her.
I agree, Pink is wonderful, Fabien! Thank you so much for the 5-star review on the customer service provided by Pink! Fast - check, professional - check, very courteous - ALWAYS! Thank you for making our day!
Linda, it sounds as though Pink took good care of you and got your issue resolved quickly! I'll be sure to pass along your review to Pink! Thank you for your review!
Will, I'm thrilled Pink provided her normal high level of customer service! Thank you kindly for your 5-star review!
Alex F was great and resolved my issue quickly! He understood my concern and was very kind!
Brittany, I see Alex did it again! Alex is known for quality customer service, and I'm so happy you were taken care of, and quickly! I want to sincerely thank you for being part of the Freshly family and I hope you continue to enjoy your meals! Thank you!
Stacy was helpful and applied the credit to my card.
Stacy on top of her game again! Thanks for your 5-star review, Deborah!
I had a few questions and pink was very attentive and fast with answering and making me feel comfortable with the decision that I had to make
Pink coming through with her knowledge and care! Thank you for the kind words, Iris, my heart is full just reading that you were made comfortable with your decision. I'll be making sure that Pink's made aware of your shoutout!
Absolutely wonderful. Thank you. Food was sent to the wrong house. Food was resent 24-48 hours later to the right house.
I'm saddened to hear about this experience but I'm really happy to hear the situation was handled as swiftly as possible, Anita! Thank you for this honest review. I'll make sure whoever handled this gets recognized for their service!
I chatted with Nikki on April 14,2021. She did an A+ job answering my questions, I am so happy with the customer service I received from Nikki. She was very polite and prompt. I would rate Nikki 5/5 stars.
Awesome! Thank you for the 5-star review, Leah! Nikki's been getting a lot of shoutouts that's really a telling sign that she's doing great service. I'll make sure she gets the recognition she deserves! I hope you continue to enjoy our service! Thank you again, Leah.
Very helpful and kind service from Nikki! Was about to fix my mistake very quickly and without any problems.
Quick and hassle-free, I know for sure that Nikki's service fit exactly those words! I'll make sure she's aware that she helped a Freshly fam member efficiently again! Thank you for the kind review, Derek!
We had our food delivered in the middle of the night (3:40AM) to the front of our apartment building. Unfortunately, our apartment building is open to public streets and in the morning when I woke up and saw it was delivered, we did not locate it. I was frustrated as we had a similar issue with our last Freshly delivery but decided to try it one more time and even changed our delivery date to ensure that we would be home for our delivery. Nikki was kind and responded promptly to our complaints. Overall, even though we did not receive our delivery it was Nikki's great customer service that calmed our frustration.
Christina, I'm so sorry to hear about this experience but I'm glad Nikki was able to provide a helping hand and promptly handled the situation with kindness and understanding. I'll make sure Nikki gets the recognition she deserves! If you ever encounter such a situation again, please feel free to reach out to us at [email protected] with your feedback and concerns.
Alex F. Was able to solve my issue without hassle. He was quickly responsive to my requests to change some delivery dates. Some of the people you hire are idiots; he is not one of them!
Roger, I'm so pleased that you were happy with the high level of customer service Alex brought to the table. I'm glad Alex got you in and out quickly and without hassle. Of course, I'm sad to hear that you might have had some possible challenges with some other customer service interactions, and I'd love to hear more as we always strive for excellence in our interactions with our family members. Please feel free to reach out to us at [email protected] with your feedback and concerns -- I'd love to hear from you!
I love Freshly as it is affordable and delicious --- and saves me so much time. After a busy few days, I realized I had forgotten to skip meals for a week I would be out of town. Ken from customer service was absolutely amazing - knowledgeable and swift in helping me refund the week before it was too late. Thank you so much for the amazing service and meals!
Meg, you made my day with your review! I always want customers to feel they're being provided a great service for a fair price! You know us with the customer service -- we'll do our absolute best to always assist our family members! So, I'm enthralled that Ken stepped up to the plate and provided top-notch customer service! Good luck and safe travels!
I messaged Nikki about my delivery not arriving. She was quick to solve my issue and apologize. Great customer service!
Hi Michelle! Thank you very much for this fantastic review! I'm ecstatic to hear that Nikki resolved your issue rapidly! Thanks for being part of the Freshly fam.
Thanking Freshly staff and especially RUTH for all the help negotiating the web site and properly filling out orders. Much appreciated!
Hi Janet! Thank you so much for this shining review. We really appreciate your kind words. I'll be sure to let Ruth what a fabulous customer experience she provided!
My delivery has been very inconsistent over the past several weeks. A few weeks ago it never showed up, last week it was a day late and this week it says it was delivered but I was home at the time it was supposedly delivered and it never arrived.
I like the food and the customer service people are friendly but I'm considering cancelling my subscription because of the inconsistent delivery.
James, thank you for your honest review. I'm so saddened to hear of these delivery issues and would encourage you to reach out to us at [email protected]. I'd like to see what your issues were and if I can be of additional assistance. Thank you, and thank you for your patience and understanding.
I am new to freshly and needed help with a last minute cancellation. Alex F answered my questions. He was extremely kind and helpful.
Hi Deanna! Thank you so much for your stellar review! I'm so happy to hear that Alex was helpful to you... and kind! Thank you for your kind words!
I reached out to support tonight after not receiving my weekly shipment from Freshly. I was fortunate enough to connect with Jassy, who immediately acknowledged my concern. Jassy also provided quick feedback as to what caused the delay and provided assurance that I would receive my delivery tomorrow. I have had a great experience with freshly up to this point, despite this inconvenience, chatting with Jassy restored my confidence with Freshly. Thank you Jassy for your help.
Eric, thank you for reaching out to us with your honest review! I'm so thankful and Jassy not only provided a full explanation of the issue but also assisted you in trying to determine the status of your delivery. Thank you for letting us know of your experience, and if we can be of any assistance, please do not hesitate to reach out to us at [email protected]. Thank you!
After many issues with Freshly's service declining over the past month, (I had multiple 12 meal deliveries never show up, and countless incorrect meals), Pink was quick to help and remedy the situation as well as pass to corporate.
That's not what I want to hear, John! First and foremost, I want to thank you for your patience with this and for allowing us to try to make things right by you! I do treasure that Pink provided quality customer service to you to not only report this but to satisfactorily address this as well. Please feel free to reach out to us at [email protected]. I'd love to see if I can be of further assistance!
Stacy helped me follow up with some delayed meals and cancelled the order when it appeared they would not be safe to eat upon delivery. She worked to get me a refund and some additional credit for the added inconvenience.
Cewai, thank you for your nice review of the customer service Stacy provided you. While I'm disappointed to hear of any issues, I want to say "thank you" for your understanding and for letting Stacy take good care of you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cheri! Thank you for your honest review, and I'm very happy we could be of assistance! I know that sometimes things pop up and you need to cancel a delivery -- I'm glad we were able to take care of your request!