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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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My questions were answered thanks so much, Pink was awesome!
Freshly sent me a great promo code - 50% off a 6 meal plan. But, I had trouble finding where to implement it, and by the time I did, my delivery would have been after the code expired. Ken (via chat) double-checked everything from Freshly's end and made sure the code would still work. Excellent outcome, excellent experience.
Michael, yes, I want to make sure you can always use a promo code when you have one. Being a consumer myself, I love fun discounts! I'm so happy that Ken got you all hooked up and you're happy! Thanks for the fun review -- it was awesome!
Initiated use of chat bot - had a slight challenge getting to a representative but when I did, help was swift, thorough, friendly and resolved my issue. Thanks!
I understand that not everyone loves a bot, so having access to just a regular human being can be appreciated! I'm happy you received the customer service you desired! CK, thank you so much for reaching out to us today!
Two orders were missing from my delivery this week and Nikki was able to provide quick assistance to process a refund, while maintaining professional demeanor. Thank you Nikki!
Shane, thank you for your 5-star review of the customer service provided to you by Nikki! I loved reading friendly, quick, and helpful in your description -- and I know Nikki will love seeing your review as well! Thank you!
She was able to help me with my request and helped facilitate a refund as needed.
Jacqueline, sounds like a letter-winning day with the customer service we provided. Thank you for the shout-out, as our goal is to always provide unmatched customer service to our Freshly family!
Customer service is really responsive and quality of meals is spot on.
Steve, I gotta tell you that you made my day with a double compliment on both the customer service you received and the meals you enjoy! Thank you!
I think Pink is the resident expert on kindness -- she's so nice! Dawn, I want to sincerely thank you for sharing your experience with us, and I hope you continue to enjoy your meals!
I am currently in the midst of a promotion giving $20 off on my order. Last week there was a shipping problem and my order was canceled. I received an email apologizing for any inconvenience and stating I would get an additional $10.50 off my next order. My next order had the additional discount but not the original $20 off. I called and to spoke to Ron M., a Customer Care Specialist, who was able to immediately process a $21.33 refund to my credit card. The total time taken was 5 minutes. I couldn't be happier with the service I received from Ron M. And Freshly.
Bart, I think I know what may have happened, but I'm so glad that Ron hopped right on it and made you whole again! I'm so happy that you were pleased with the customer service you received from Ron, and I'll make sure to share your review!
My order arrived late but Nikki was able to help me out. Thank you!
Rachel, darn, I'm so sad to hear of the order being late, but I'm thrilled that Nikki performed well as always and got you taken care of! Thank you for taking your time to review Nikki!
Nikki was very thorough, professional, kind and efficient while helping me work through a billing and refund issue. She is a credit to your company.
Howard, I know Nikki is a valued family member, and I thank you for taking your time to give her a shout-out! You were so kind in describing her customer service as thorough, professional, kind, and efficient. I hope you continue to enjoy the service and your meals!
My 88 year old Dad did not receive his weekly delivery. Coral went out of her way to attempt to get him food. I VERY much applaud her efforts!
Randel, darn, I'm so sad to hear this! I want to personally thank you and your father for your patience and understanding! I'm so happy that Coral did her absolute best to assist you with this issue, and I'm certainly going to make sure she's made aware of your kind words!
I had too many meals left over from recent delivery. Forgot to skip my renewal by the deadline today. Jassey was very attentive and helpful
Steven, Jassy rocked and assisted you! I love to hear it! Thank you for the shout-out and I know Jassy will be proud that she was of assistance to you!
I needed help changing my meals and it was excellent service amazing I must say!
John, I'll take excellent and amazing in one sentence -- any day! I'm thrilled that the customer service extended was a wonderful experience, and I'm so happy you let us know!
I forgot to cancel my subscription and got charged for another week so Jassy helped me very quickly And cancelled my order and made sure I got a full refund. Great customer service and even better meals :) I will definitely be ordering from Freshly again.
Logan, I'll welcome you back with open arms when you're ready to return! I'm so happy that Jassy gave you efficient and timely customer service with the cancellation -- I love it when we can make things easier for our Freshly family members! Thank you for letting us know!
My order for this past Friday did not arrive. I contacted Freshly and Alex F helped me. He gave me excellent customer service and has arranged a meal replacement for me to have delivered this Tuesday.
Nicole, I'm so disappointed to hear of the delivery issue, but am so proud that Alex provided quality customer service to do the right thing by you! Thank you for your patience and understanding, and I know Alex will love to hear your kind review!
I needed help changing meals for the upcoming week. I missed the deadline by less than two hours, but Pink was able to substitute two meals for new ones that I wanted to try. This customer service rep was friendly and extremely efficient. I had an excellent experience with customer service today. Thank you, Pink!
Ana, Pink is one of our rock stars so I'm glad she continued with her normal, awesome customer service! I'm so pleased to know she took good care of you, and rest assured I'll share your review with her!
The on line chat was able to provide me with all the information I needed.
We're so pleased to hear that! Thanks for sharing this incredible experience, Denise.
Had an issue where one of my meals was replaced by a meal I didn't like after the weekly deadline. Cassie from customer support was able to fully understand and find a resolution to my issue. Great customer service alongside great easy meals!
Hello Allen! Accuracy is on the top of our list, so while I'm sad that we're not able to fulfill that in your recent delivery, I'm happy with the way Cassie lend her hand. She's been stellar! Your superb rating is very appreciated.
I needed to cancel my order for this coming delivery and also cancel my subscription for now, due to my current travel schedule... the meals I was buying were fine but I'm currently traveling a lot at this time, so my subscription is currently not very practical at this time and needed to be canceled for a while - I didn't want my orders to be spoiled as I won't be home much.
Pink really helped me with both issues here including processing a refund on my last food order which would have spoiled and also letting me know that my subscription could be reactivated at a later time - he was very thorough and helped with this.
While we always look forward to cooking for you, we understand that these things happen. I'm very thrilled that Pink made the process very easy for you! I'll never let the day end without letting her know. I love how detailed you shared your fantastic experience with us. Thank you, Richard!
Hello Renee! Pink never fails to be on top of her game. However, I'll be reaching out to you privately just if you have other concerns that you'd like to share.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lisa, Pink IS awesome, isn't she?! But, I always like to hear these words from our Freshly family members -- that's what counts the most to me and Pink! Thank you kindly for your review!