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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Met my need exactly and modified my order as requested
We're so happy to hear this, Adrienne! Thank you so much for your rating!
It seems like everything had been pretty easy for you with Mary! I'm so excited to share this with our team. Thank you for this stellar rating, Alycia!
Thanks for the kindhearted assistance! Mary R was super helpful and understood my issue and took care of me like family! Thank you!
This is incredible to hear, Mara! I'm pumped to hear Mary R was able to provide you a remarkable customer service experience. I'll make sure she gets the shoutout she deserves for doing such an awesome job helping you out!
I rarely have problems with my Freshly deliveries, but when I do, it's very frustrating because Freshly is the only reason I eat, the company always comes to the rescue. Most recently customer service agent Agatha helped me troubleshoot the delivery issues I was having --carrier not entering package into apartment delivery system, resulting in delayed package retireval--by helping me update delivery instructions for the carriers, which did not even occur to me. I love the food and the company.
Hi Sarah! We're so happy that Agatha was able to provide you a remarkable customer service experience resolving your request. We'll make sure she gets the shoutout she deserves for doing such an awesome job helping you out! Thanks for reviewing us!
I had to cancel for a few weeks due to an unforeseen situation. They were easy and amazing to work with. Will be recubscribing as soon as I'm back. I have come to rely on the incredible ease of these delicious meals!
We're so glad to hear that we're able to help you out! We hope we can cook meals for you again soon, Melanie. Thanks for reviewing us!
I never worry when I have to contact the Freshly support team. They are helpful and prompt. Arjen was very helpful. Thank you for being excellent.
That's where we pride ourselves -- providing excellent customer service! We'll be sure to give Arjen a shout-out for this one.
Thinking about joining Freshly but had some concerns on sodium measurement for the meals and how to skip/cancel future deliveries. Agent answered all of my questions. I think I will try it out!
Hello Gloria! Thanks for the lovely feedback. We're glad you were given top-notch assistance and that your questions were answered in a timely manner. Hoping to cook for you soon!
My experience is that it was very quick and helpful.
Hi, Jessica! It's overwhelming to know that we're able to provide such a great experience, thanks for your review!
I received another email from Freshly asking me to rate my experience either satisfied or unsatisfied. That's too black or white. The representative I spoke with was polite and helpful. So in that sense I was satisfied. But I'm sure she doesn't set policy so it's not her fault; but I found the policy about the issue to be very rigid and inflexible. So in that sense I was unsatisfied. Overall I'm very pleased with Freshly; good food, good customer service mostly. I was just disappointed and surprised that my, what I think was simple, request couldn't have been accommodated.
Mary R. Was so friendly and helpful that it made my interaction with Freshly Support very enjoyable! Thank you to Mary again!
Hi, Kathryn! We're so happy to hear that Mary was of great assistance. Thanks for taking the time to leave us a review!
Thank you for your help Alex F you solved my issue quick
Andre, I'm happy to hear that Alex took good care of you! Thanks for the thumbs-up and I know Alex will appreciate hearing your review!
I'm really trying to eat healthier and cut out the junk food, so I ordered Freshly to help me with my self-control. I wasn't looking for meals that tasted as good as the junk food (what realistically would live up to those standards), but simply food to get me through the day. Maybe it's my chef, but my meals were atrocious. I had read reviews claiming that the food was bland and tasteless but that didn't really bother me since I was trying to control my meal portions as well. The true crux of the problem though wasn't that I couldn't taste what I was eating, it WAS THE TASTE that was abysmal. This is coming from a person who eats oatmeal 3 to 4 times a week with nothing else added to it. No Cinnamon, Fruit, sugar, nutmeg... NOTHING. Perhaps its the way they freeze the food or, again, my chef was doing something to their recipes or I have Super taste buds since this is the third meal delivery company I've tried. But whatever the culprit, I felt compelled to share my story. I've obviously cancelled and I'm going to try meal kit delivery services where i cook the food myself.
Hi Emmanuel! Thank you for your honest review. I'm so disappointed you didn't feel that our meals were a good fit for you. I understand your frustration and value any feedback, positive or negative. I'll pass along your concerns to our chefs and team. Also, I'll reach out to you via private message as well to see if I can be of assistance.
Jassy did an amazing job assisting my concerns. She was knowledgeable and extremely friendly and dealt with me really good.
Hi Markus! Thank you for giving Jassy a 5-star review! I know Jassy will love hearing your kind words, and I want to sincerely thank you for taking your time to review the customer service you received. I hope you continue to enjoy your meals!
I have ordered this service for my elderly parents. So far they really enjoy the food. We are supposed to confirm meal choices by Thursday afternoon for the upcoming week. My folks were late in getting back to me and the system automatically repeated the previous week choices. I emailed Freshly and Marge S. Called me back within 15 minutes. She allowed me to make some changes for the upcoming week. I greatly appreciate her help and the companies responsiveness. Thank you.
Michael, I'd let customers change their meals whenever they wished to, but as you know we don't freeze meals so we have to give our kitchen enough time to prep, cook and then deliver your parents their meals. I'm so happy that Marge was still able to assist you, and I'm very excited your parents are enjoying their meals Thank you for the shout-out!
Alex was extremely patient and knowledgeable. All of my questions were answered and I was able to update my meals -last minute which made me very happy as I wanted more variety. I've such awesome experiences with Freshly's customer service.
Camellia, what a wonderful name! I know Alex rocks but it's so awesome hearing this from our Freshly family members! I'll make sure to let Alex that the customer service extended was well done! Thank you!
Agent was very helpful. Was able to put in a promotion code. And refund the difference that I had questions about.
Charles, I can tell you we're always here to help, so I'm so pleased we got the promo code correctly entered for you so you can enjoy your meals that will be delivered! I appreciate you letting us know!
Customer service experience was excellent. Very helpful & fast.
Yay, Isis! Thank you so much for briefing us on the customer service you were provided. Sounds like we did good by you! I hope you continue to enjoy your meals!
Nikki was very helpful in placing the discount code for me manually. I couldn't do it on my end but she did it quickly so I'm happy!
I'm as happy knowing that you're satisfied with Nikki's assistance. Like the rest of the team, she's always been stellar! Your 5-star rating is very appreciated, Elizabeth!
They were able to answer my questions in a timely manner! Offered several options to contact them! Thanks MJT!
Hi Virginia! I must say that I'm very proud that our team is undeniably fast and reliable. Thank you for sharing your wonderful experience with MJ T!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the fantastic review, CC! I'm glad Jassy was there to take care of you and your concerns. I'll be sure to give her a shout-out for this one!