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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I missed my weekly deadline to confirm or skip next week's meals. I needed to skip these meals. Pink was very fast and helpful assisting to skip the meals. She was also very courteous. Great experience! Thank you!
Every one was so helpful and kind! Last person I talked to, Pink, was great! Thank you all for your help. I will definitely order next month. I am a happy camper with your service.
Luisa, I'm so glad you're happy! I can tell you we want friendly customer service because we truly do appreciate our Freshly family members! Thank you so much for reaching out to us about Pink, and I'll see you next month!
Harper did an amazing job handling the troubles I was experiencing. There was a mix-up with the cutoff date and she handled it perfectly. With all the options out there, I'm so glad I picked Freshly. Great food and customer service!
I'm bummed that you had any issues, Michael, and thank you for your patience and understanding! I loved, absolutely loved reading your review of Harper! It certainly appears like you had a great customer service interaction with Harper! Thank you for letting us know!
Pink was very helpful and super efficient. My problem was solved in minutes. I have been very pleased with your customer service.
Natalie, thank you so much for your fun review of Pink -- one I know she'll appreciate! I always like to hear helpful and efficient when it comes to our customer service. Thanks for the shout-out!
Awesome! Thank you so much for leaving this review, James! That's what we're shooting for! Easy, easy, easy! I'm very pleased to hear that's been your experience with us.
I was treated very professional and friendly. My issue was resolved swiftly.
That's what we love to hear! Thank you very much for this wonderful review, Brian! It's always nice to hear that our customer's concerns are resolved quickly.
I have chatted with Freshly a few times and they are also so quick and helpful. Most recently was Nikki and she was very nice and resolved my issue promptly.
Fantastic! Thank you so much for this review, Ashley! We value your feedback! We'll be sure to let Nikki know what a rockstar she is!
Well my meals were 5 of the same kind which I didn't ordered
Yay! I'm so delighted to hear that Alex F. Was able to get this taken care of for you! I can't wait to let him know what a tremendous customer service experience he provided.
Alex F as well as Jed were very helpful. Excellent customer service.
Kimberly, I loved hearing it! Two customer service reps helping a customer - talk about a team effort! I'll make sure that both Alex and Jed hear your kind words!
The customer service found out there was a package delivery issue and resolved the issue quickly, even before I knew there was an issue. Thank you
Talk about quick, Geoffrey! I want to thank you for your patience and understanding with the delivery issue, but I'm so happy we could hop right in and provide awesome customer service! Thank you for letting us know.
Pink was very helpful this evening, she answered all of my questions in a timely manner, very nice & understanding & just overall a bundle of joy! I've spoken to a few people through the customer service chat, Pink is by far the best! (:
Now that's saying something, Rania! While I always eat my Freshly's, I have to be honest I've had one or two Chick-fil-A meals in my life, but who's counting! Regardless, I'm thrilled that Pink was timely, nice, understanding, and, maybe best, a BUNDLE of joy! And, a little secret -- I'm going to tell PInk of your fun review!
Alex F. Was so helpful and knowledgeable about your system and times to remit my order. Without her
Help this evening, I would be trying to figure everything out for hours!
Thanks again, Alex!
Constance Phillips
Constance, bless you! What a heart-warming review and I wouldn't expect anything less in customer service from Alex! I'd never want you to spend hours on something we can take care of quickly for you! Thank you for letting us be of service to you!
I received two of one meal and one was missing. And so I chatted with Pink and she took care of it right away, easy peasy with a credit.
Tammy, can I tell you that easy peasy is one of my favorite sayings! I'm thrilled that Pink got you all taken care of for the incorrect meals, and I thank you for your patience and understanding! On a personal note, I'm pumped that somewhere out there in this big world, someone else likes easy peasy!
I tried this for a week. I've ordered ten meals. I had the first last night and it was terrible! I went to the site and paused my meals and then I got charged $90! Now I have to wait 3-5 days to get money back that I never spent!
Hi Dana! Thank you for your honest review. While I'm disappointed you didn't feel that our meals were a good fit for you and your palate, I can tell you I always appreciate the feedback. I will reach out to you via private message on the charge for the following week's delivery. I'm sure that's already been taken care of, but I always like to confirm with a customer!
Alex F. Was very helpful with changing my order! I missed the deadline to switch by 30 minutes. He went through the meals with me and helped me change my order for next week.
Kristina, darn, only 30 minutes! As we ship fresh, we do have the weekly deadline you mentioned, but I'm very pleased that Alex took good care of you! Thank you for your review and I hope you continue to enjoy your meals!
I contacted freshly via chat to report that a meal was missing from my shipment. Pink was not only quick to respond, but also friendly and issued a refund for the missing meal. I have had several issues to date with previous shipments and appreciate the quick responses to resolve those issues! Your customer service has been top notch and has kept me coming back!
Aw Meredith, what a kind review, and I'll certainly let Pink hear as well. I'm sad that you've had some issues related to your previous orders, and I want to make sure you've been satisfactorily assisted. If I can be of aid, please feel free to reach out to me at [email protected]. Otherwise, thank you so much for the shout-out! I appreciate it!
I received the incorrect meals delivered and unfortunately some go against my dietary restrictions
Oh no! This is certainly not the ideal experience we want you to have with us, Jorge C. Please send us your details at [email protected], and we'd want to take a look at this matter further.
I needed help with my delivery. The representative solved my problem.
Hi Yash! Thank you for your kind review and I know Min will appreciate hearing of your review! Sounds like you were all taken care of!
I truly enjoyed all the meals. The meals live up to the name Freshly. It's just too much for an older lady (71 years old) to eat quite rich meals on a daily basis.
I have a feeling you espouse the belief of "you're only as old as you think you are" -- and I know you're young at heart, Adora! Thank you for trying us out and enjoying our meals. If we can ever cook meals for you again, you know where we're at! Thank you for the wonderful review!
Very friendly, professional and guided us through the process.
I can tell you, that's our goal, Christine! I'm a consumer too, and I want to be treated the same way you were treated! So, I loved hearing of your review! Reach out to us anytime!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pablo! Thank you so much for your 5-star review! I'm not surprised, but I'm so glad you had this great interaction with Pink - a true customer service all-star! I'm so proud that we could assist you in your time of need!