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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Alex B. Was very helpful in getting my situation resolved. I am happy to have interacted with a real person and not a robot! I get a warm fuzzy feeling when I deal with humans because it is not very frequent anymore
And I love you, James! Not only for the shout-out to Pink but also for the warm words you shared on our meals and customer service! I hope you continued to be WOW'ed with us on both fronts. Thank you for taking your time to review Pink!
Customer has always been above and beyond helpful. Thank you for everything! Unfortunately we need to cancel due to financial reasons but everything was wonderful and would definitely reactivate if the near future allows. Thank you all!
Melissa, awesome to hear of the efficient and quick service! I'm so happy to know you were well taken care of! Thank you for the feedback!
I signed up for one subscription, but I somehow got two. I tried to cancel the second subscription, but they were still going to send me food and charge me money. I did the live chat and Nikki was there to help me. She quickly canceled the second subscription, stopped the shipment, and refunded my money! Thank you so much for your help!
Stephen, on rare occasions someone might accidentally create a second subscription, but I'm very pleased to know that Nikki took great care of you. Nikki never surprises me with her customer service, but it's so awesome to hear that as well from our family members! I hope you enjoy your meals!
Freshly has always been so helpful with their customer service. I spoke with Mel today and was able to get all of my questions answered.
Yay, Alexis, and yay Mel! It doesn't surprise me that if you asked Mel a question, you got the right answer back! Thank you for the shout-out as I know it will be appreciated by Mel!
Everything tasted the same. I found it unappetizing.
Hi Pamela! Thank you very much for your honest review! While I'm sad to hear we may not be a fit for you, I'll absolutely forward your feedback to our chefs and team. If I can be of further assistance, please don't hesitate to reach out to us at [email protected].
I used Freshly's toll free number for assistance with both setting up my account and canceling it when it was no longer needed. Both times, the experience was outstanding. Freshly has an excellent company model of quality food, accurate & timely order fulfillment, and great customer service! I would use them again in a heartbeat when the need arises.
Susan, while I'll miss you, I want to sincerely thank you for your kind review. It sounds as though we fit the bill when it came to having your meals delivered -- from the quality meals and on-time deliveries to the great customer service. You know you're always welcome to return, and if you do, I can tell you we'll enjoy cooking for you again!
I noticed I got two wrong meals in my last freshly box. I was worried about the time it would take to correct the problem. But jazzy was pretty quick with the response.
Sakinah, I'm sad to hear of the incorrect meals, but I'm very proud of Jassy and the awesome customer service extended to help with your issue. Thank you for your shout-out!
I've been having issues with my delivery carrier reporting my packages as delivered, but not receiving them. Freshly's customer support has been amazing in getting me helped out as quickly and efficiently as possible.
Amanda, I'm sorry to hear of the delivery issues and we'll certainly take a look into this! I'm very happy to hear that our customer service was exemplary in assisting you!. Thank you for letting us know your honest review.
I was missing a meal in my box, Jassy helped get this corrected and added a credit to my account for the trouble.
I had mistakenly ordered 2 subscriptions and Nikki was super helpful and canceled my 2nd subscription. Exceptionally helpful team.
I am not surprised by how Nikki assisted you today - consistently stellar like your ratings! Thank you, Mukesh.
Wonderful experience, customer experience did a great job quickly rectifying an issue. Only -1 star because of said issue, and perhaps it'll change in the future, but would in general highly recommend these guys, as they genuinely seem to have a solid mission and a cool concept, and not to mention typically really great food.
Hi Chris! We'll continuously work on getting your 5-star rating. In the meantime, we appreciate you for sharing your thoughts and recommendation. Know that if there's anything else that we can help, reach out to us at [email protected].
I signed up after seeing a Facebook add, read a few amazing reviews with some nice recommendations, expected to receive a small discount as per add, but I didn't. I contacted customer service, was quickly helped and after all was said and done, I received an even better deal than I had expected! Thank you Nikki, I appreciate all you have done for me and I can't wait to enjoy my first meal! Thank you again!
Pink quickly solved my issue and picked up where my last customer service rep had left off.
Indeed, Pink deserves a shoutout for her excellent service! We'll be sure to let her know how much you appreciate it. A million thanks for this 5-star rating, Laura!
Arjen was very helpful and my problem was resolved since the first time my refund apparently didn't process.
Jassy gave me great customer service and helped me work out any questions or needs I had.
Had to skip an order this week as leaving for vacation, and forgot. Pink was very kind, and helped me correct the order after the deadline. Thanks!
I'm so thrilled to hear that Pink was of great assistance! Thanks for your stellar feedback, Zane!
Resolved my issue in rewards to a swapped meal the help was much appreciated
I'm grateful to hear that we satisfactorily addressed the issue and everything flowed smoothly. Thank you for your review, Rich!
Thanks for the awesome review, Carrie! We're so happy to hear that our team was able to help. Have a great day, Freshly Fam!
I tried Freshly back in September to try to have some easy options for healthy foods in single portions. I signed up for the 12 meal plan because it was the most economical (although still approx $9 per meal) and excitedly picked a range of meals from the expansive online menu. I had to wait about 10 days for the first delivery in order to snag a Sunday.
The food arrived on time, but in a ridiculously large, heavy box, which I had to lug up 4 floors into my walkup apartment. I promptly unpacked it because it took up so much space and was leaking, and dragged the bag out to the trash.
From the first meal through the last, the food was thoroughly disappointing. Everything was salty and had a strange, acrid flavor to it. Some of the meat was ok (particularly the steak pecorino) but the rest of it was about the quality and consistency of a microwave meal. The vegetables and sides (mostly grains) were limp, soggy, and the portions were sparse.
I forced myself to finish all 12, to justify the money that I had spent and promptly cancelled my subscription.
Thank you for your review, Emily! I appreciate your feedback, and I'm sorry to hear that you didn't fully enjoy our service. We're working diligently to improve our meals though, so I will be sure your message reaches our team members! We'd be happy to look into this for you. Feel free to reach out to us via [email protected] at any time for additional assistance. I've also reached out to you privately regarding this issue!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
And we get a warm fuzzy feeling conversing directly with you, Tonya! I know there are people out there who like technology, but I've always been pleased knowing we still have the human touch as well! Thank you for your kind words -- I know Alex will love hearing your review!