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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Diana was very helpful and kind in resolving my issue. I appreciate all her help!
I did receive the standard email with the date to make changes for this coming weeks' order listed. Deadline per email is Sunday the 18th by 5:00 pm. I later received another one letting me know the choice for me was made and I will be receiving 5 Chicken Mesa Verde and another item. Diane S. Has great customer skills and a pleasant attitude. Which both made resolution to this very simple.
Another kudos to Diane! Thanks for your excellent rating, Jim! I'll be sure your appreciation reaches her!
I was delayed in canceling my order set to arrive while on vacation. Luckily, I contacted customer support (August helped me) early enough and they were able to cancel my order and refund. Freshly has always put the customer 1st and always helped when it wasn't required. This is why I will stay with Freshly.
Hearing this made us absolutely burst with joy! I'll make sure August gets the shoutout he deserves for being on the ball in assisting you! I hope you continue to enjoy your stay here with us in full swing and thanks for your excellent rating, Todd!
Mary F was very considerate and excellent customer service
Norma, I'm so happy to hear you had a wonderful experience with Mary today - thank you! I also want to thank you for being the best part of Freshly.
Sincerely enjoyed the chat experience and Amy was more than helpful. For that experience alone I'll likely re-subscribe here shortly after we move.
This is incredible to hear, Walter! I'm pumped to hear Amy was able to provide you with a remarkable customer service experience. I'll make sure she gets the shoutout she deserves for doing such an awesome job helping you out!
Excellent service. Delicious food, expert packaging
Wow! I'm so happy to hear this, Laurie! I hope that we can cook for you again sooner. Thank you so much for your rating!
I received 2 incorrect meals. The order was for the Carved Turkey and instead received the Baked Florentine Chicken. There was no notification that this switch occurred due to an issue at Freshly's end. Mary F was very accommodating and issued me a reasonable credit for their mistake.
I'm very sorry to hear that you received incorrect meals, Steven! I'm delighted that Mary F was able to help you immediately and I really appreciate you leaving us a 5-star rating. Know that Freshly fam's always here to help you! Thank you so much!
I realized that I missed the deadline to skip an automatic order when I was notified of the order confirmation. We needed some time for my Mom to try the meals already delivered and choose her favorites before ordering again. I was able to use the support chat and Josh was very helpful to stop that order and leave the credit on my account for a future order. He then confirmed that I had my account paused until I was ready to order again. Fast, easy, and great service. Thanks!
Hi Rachel! Thank you for rating us! I'll be sure to pass your kind words with Josh and I'm happy that you had a great customer service experience. Thanks again!
I needed to cancel an order at the last minute and Alejandro offered to refund the order for credit and canceled it for me.
Yay, Alejandra for taking such good care of Dan! Yay, Dan for being a super-duper-friendly soul who took his time to shower some love upon Alejandra today. I think I like both of you!
Awesome customer service from Alejandro. Quickly worked to cancel my order while I am out of town and missed my date to skip the week. Quick, easy and painless process.
Lisa, when the words you use to describe your customer service are quick, easy, and painless, I'd say that Alejandro qualified for your very kind review! Thank you so much for taking your time to share your Freshly success story with us!
Geri, your brief review was wonderful and it said so much! Quick and courteous -- that's what I like to hear! Thank you, thank you!
I had a question about putting my account on hold. Diana S. Quickly sorted out my issue, and assisted me.
Pamela, thank you! It sounds as though Diana gave you A+ customer service. I'll be sure to let Diana know you were so kind to thank her for the good job she did today. Thank you for sharing your Freshly story.
Thank you so much Mary F with helping me out with my confusion on multiple emails. She straightened out our account.
Robin, I'm sad you had any confusion or frustration, but am so happy that Mary got it all worked out. I know Mary will love hearing she was of assistance to you, and I thank you so much for showering some Freshly love upon her today. Thank you for being the person you are -- it is appreciated!
Mary F helped me and she is a superstar! If I 5/5 stars, if I could rate above max I'd give her 6/5 stars
Jon, aren't you so sweet with your review - thank you! I agree that Mary is a keeper and I'm so happy you enjoyed your customer service interaction with her. Thank you for your kindness!
I had a recent issue and Diana in Customer Service was able to help immediately. She is an asset and I am grateful. I have enjoyed your company's products.
Hi there and thank you for your stellar review of Diana! I am very aware of how much an asset Diana is to us and thank you for showering her with some Freshly love. I'm thrilled you're enjoying your meals! Thank you, again.
Yay! Three cheers to Nikki! I'm glad she was able to clear up any confusion with discount pricing.
The agent was very quick, helpful and understanding of my situation. Love the fact that this company has such a great live chat feature. In my opinion, customer service makes or breaks a company, and in this case - it makes freshly so great.
Spencer, your review was so positive it made me blush -- thank you! I love that you appreciate our customer service and the many options we have for our customers to interact with us. Whether it's phone, email, text, chat -- we're here for you - even 24/7. Thank you, again.
Hi there and thank you for your fun review of Mary! I can tell you we take great pride in our customer service and being as quick as possible for our Freshly family members. Thank you, thank you!
This was a gift from my niece for 36 meals. The first 3 were so bad I don't even know what to do. Keep trying? Paella, brisket, and sauteed string beans were all way below even mediocre. Weird tastes for all.
One week later: I see that I am getting a chance to edit my review, even though I can't see that it was ever published. After writing the above paragraph, I was contacted by Freshly, but Sitejabber (as far as I can see) never published my review.
I am 72 years old, NOT a picky eater, but I have thrown out more food (Freshly) in the past week that I ever have in my life. Actually, I can't even remember the last time I threw out food.
Jane, while I'm very sad to hear you didn't enjoy your meals, I do want to thank you for your review. It is only by having meaningful feedback, whether it be positive or negative, that we can gauge the interests of our customers and provide them with the best service possible. I will reach out to you via private message to see how I might be of further assistance.
Peggy, you and I are the same -- we both think that Josh is, indeed, the best! Of course, I'm biased, so I always like to hear such praise from our Freshly family members. Thank you so much for sharing your positivity with me today, and I'll be sure to share your review with the ever-thankful Josh!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jon, I must tell you Diana is very sweet and I'm so happy she got you taken care of lickety-split. Thank you for your kind review and for taking your time to share your experience with us today!