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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Friendly, efficient, got me the data I needed. Was fast and thorough and polite.
Josh was able to update my delivery order for next week and explain when i need to make changes to my service. It was very helpful and i was glad he was able to update my order.
Yay! Indeed a job well done for, Josh! Thank you for the 5-star rating, Phyllis!
I was not aware of the window to change an order is by 5pm on Saturday's. Mary F was very helpful with changing my order. Thank you once again.
Looks like Mary's on a roll today! Thanks for dropping your 5-star review, Debra! I'd be sure Mary knows how much you appreciate her customer service!
Excellent and efficient. Mary F was great. She met my needs well and answered every question in a timely and useful manner.
Oh WOW -- Mary did it again! Thanks for sharing your incredible customer service experience, Ata! I'm so excited to share your 5-star review with her!
Overall positive experience with the representative "Mary F." Whom I interacted with.
Another job well done by Mary F.! Thanks for sharing your wonderful customer service experience. Matthew! For sure, your 5-star review will make her day!
Mary F was wonderful. She resolved my issue immediately, was friendly and quick.
Sounds like you're in the right hands! I'm sure, Mary would be so pumped to hear your kind words! Thanks for your review, Christine!
Helped me cancel an order that I forgot to skip, and I was refunded
Thanks for sharing your incredible customer service experience, Sheila! I'm so excited to share your 5-star review with the team!
Mary F. Was very pleasant and helpful when i needed to change meals after it was already charged to my credit card
Sean, I'm so happy we made it right on time - all thanks to Mary F! Thank you for sharing your overall experience and for dropping a stellar rating.
Mary F was very helpful with a change I needed to make
Lesley, I can testify how easy it has been to work with Mary F. Thanks for sharing and for hitting five stars!
I was having an issue getting my meal updates to save and Mary F was able to fix the problem in a flash. Thanks Mary!
Yay, Mary for taking such good care of Jaymie! Yay, Jaymie for being such a kind soul to bestow some Freshly love upon Mary today! Thank you, thank you!
Mary F helped me change an accidental order of six of the same dish. She patiently checked on options and corrected it to a variety of meals. Thanks!
Michelle, thank you for your kind review of Mary! I love Freshly meals but I don't know that I would even want 6 of the exact same meals shipped to me, so I'm so happy that Mary was able to help you. Thank you!
Yay! Thank you so much for taking the time sharing your experience with Mary F. I know this will make her day!
Nikki Was extremely helpful in answering all my questions regarding my subscription and the cost of it.
It's always so nice to hear when our agents are killing it! I can't wait to let Nikki know what an awesome job she's doing. Thanks for sharing!
Nikki was quick to answer my questions & help me. She was very professional & was in constant contact during our chat (if it took her a minute to look into something, she kept in constant communication). Thank you Nikki & nice job!
Wow thank you so much for sharing your sensational experience with Nikki! I'm ecstatic to hear that she gave you a wonderful customer experience today.
Diane was able to help me change my meals when I missed my deadline since I had changed delivery days. I appreciate the quick and kind service she was able to provide!
Hello Allie, thanks for your perfect 5-star rating! It's always our goal to provide awesome customer service, so I'm really glad to hear that Diane did a great job in assisting you with your concern.
Best meal service I've used and I've used quite a few! Belle U was super helpful when I made a mistake to get it fixed in time for my order. Love the healthy meals and the consistent delivery and quality. My whole family enjoys it as it makes things simpler throughout the week.
Hi A B., thanks for taking the time to provide us with your awesome feedback! I'm so glad to hear that you've been satisfied with our overall service. We'll continue to do our best to provide excellent service!
Diana S. Was very helpful and thorough, made it a breeze!
Daniel, now that's what I like to hear -- I love it when things are a breeze. Thank you for your review today, and please know I'll be sure to pass along your kind words to Diana! Thank you, thank you!
Fantastic, the rep updated the instructions since disabled and the whole thing was easy
Camille, I'm so happy to hear you had a successful interaction with us. We're here to serve and we take this responsibility seriously. If we can ever be of assistance, please let us know -- we're here for you 24/7. Thank you for your review!
It had not been clear that the cut off date to change my meals was 5PM EST on Tuesday, I tried to change my order at 2:30 PST on Tuesday and it wouldn't allow it. I contacted customer service and Mary F was able to explain the issue and help me change my meals. She also answered some questions about deliveries during the holiday season and offered to file my comments about my frusturations about the communication of the timing of the order deadline.
Sylvie, thank you so much for sharing your experience. Yes, we do have meal deadlines so the chefs can start prepping, cooking, and delivering your meals, but I'm so thrilled that Mary still had time to make a last-minute change. It sounds as though Mary came through in the clutch for you. Thank you for being the best part of Freshly.
Order was delayed, but Diana, the customer service rep, apologized and issued a refund. Wonderful customer service experience!
Regina, I'm so sad to hear of a delivery delay and we will investigate what happened. However, I am very thankful that you found the customer service you received from Diana to be fair and wonderful. We do take great pride in taking care of our customers when an issue arises. Thank you for sharing your experience with us today!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Genevieve, you said so much on a brief review -- thank you. Friendly, efficient, fast, thorough, and polite are all words that speak kindly to the customer service interaction you had with us today. I appreciate you taking your time to share your feelings with us. Thank you, again!